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62 lines
2.2 KiB
Markdown
62 lines
2.2 KiB
Markdown
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---
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name: Bug report
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about: Create a report to help us improve
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---
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#### Please confirm you have done the following before posting your bug report:
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- [ ] I have enabled debug mode
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- [ ] I have read [checked the Common Issues page](https://snipe-it.readme.io/docs/common-issues)
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**Describe the bug**
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A clear and concise description of what the bug is.
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**To Reproduce**
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Steps to reproduce the behavior:
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1. Go to '...'
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2. Click on '....'
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3. Scroll down to '....'
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4. See error
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**Expected behavior**
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A clear and concise description of what you expected to happen.
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**Screenshots**
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If applicable, add screenshots to help explain your problem.
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**Server (please complete the following information):**
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- Snipe-IT Version
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- OS: [e.g. Ubuntu, CentOS]
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- Web Server: [e.g. Apache, IIS]
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- PHP Version
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**Desktop (please complete the following information):**
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- OS: [e.g. iOS]
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- Browser [e.g. chrome, safari]
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- Version [e.g. 22]
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**Smartphone (please complete the following information):**
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- Device: [e.g. iPhone6]
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- OS: [e.g. iOS8.1]
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- Browser [e.g. stock browser, safari]
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- Version [e.g. 22]
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**Error Messages**
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- WITH DEBUG TURNED ON, if you're getting an error in your browser, include that error
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- If a stacktrace is provided in the error, include that too.
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- Any errors that appear in your browser's error console.
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- Confirm whether the error is reproducible on the demo: https://snipeitapp.com/demo.
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- Include any additional information you can find in `storage/logs` and your webserver's logs.
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**Additional context**
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- Is this a fresh install or an upgrade?
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- What OS and web server you're running Snipe-IT on
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- What method you used to install Snipe-IT (install.sh, manual installation, docker, etc)
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- Include what you've done so far in the installation, and if you got any error messages along the way.
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- Indicate whether or not you've manually edited any data directly in the database
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Add any other context about the problem here.
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Please do not post an issue without answering the related questions above. If you have opened a different issue and already answered these questions, answer them again, once for every ticket. It will be next to impossible for us to help you.
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