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import {
INodeProperties ,
} from 'n8n-workflow' ;
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export const incidentOperations : INodeProperties [ ] = [
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{
displayName : 'Operation' ,
name : 'operation' ,
type : 'options' ,
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noDataExpression : true ,
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displayOptions : {
show : {
resource : [
'incident' ,
] ,
} ,
} ,
options : [
{
name : 'Create' ,
value : 'create' ,
} ,
{
name : 'Delete' ,
value : 'delete' ,
} ,
{
name : 'Get' ,
value : 'get' ,
} ,
{
name : 'Get All' ,
value : 'getAll' ,
} ,
{
name : 'Update' ,
value : 'update' ,
} ,
] ,
default : 'get' ,
} ,
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] ;
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export const incidentFields : INodeProperties [ ] = [
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/* -------------------------------------------------------------------------- */
/* incident:create */
/* -------------------------------------------------------------------------- */
{
displayName : 'Short Description' ,
name : 'short_description' ,
type : 'string' ,
default : '' ,
displayOptions : {
show : {
resource : [
'incident' ,
] ,
operation : [
'create' ,
] ,
} ,
} ,
required : true ,
description : 'Short description of the incident' ,
} ,
{
displayName : 'Additional Fields' ,
name : 'additionalFields' ,
type : 'collection' ,
placeholder : 'Add Field' ,
displayOptions : {
show : {
resource : [
'incident' ,
] ,
operation : [
'create' ,
] ,
} ,
} ,
default : { } ,
options : [
{
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displayName : 'Asignee Name or ID' ,
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name : 'assigned_to' ,
type : 'options' ,
typeOptions : {
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// nodelinter-ignore-next-line
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loadOptionsMethod : 'getUsers' ,
loadOptionsDependsOn : [
'additionalFields.assignment_group' ,
] ,
} ,
default : '' ,
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description : 'Which user is the incident assigned to. Requires the selection of an assignment group. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
{
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displayName : 'Assignment Group Name or ID' ,
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name : 'assignment_group' ,
type : 'options' ,
typeOptions : {
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// nodelinter-ignore-next-line
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loadOptionsMethod : 'getAssignmentGroups' ,
} ,
default : '' ,
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description : 'The assignment group of the incident. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
{
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displayName : 'Business Service Name or ID' ,
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name : 'business_service' ,
type : 'options' ,
typeOptions : {
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// nodelinter-ignore-next-line
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loadOptionsMethod : 'getBusinessServices' ,
} ,
default : '' ,
} ,
{
displayName : 'Caller ID' ,
name : 'caller_id' ,
type : 'string' ,
default : '' ,
description : 'The unique identifier of the caller of the incident' ,
} ,
{
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displayName : 'Category Name or ID' ,
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name : 'category' ,
type : 'options' ,
typeOptions : {
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// nodelinter-ignore-next-line
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loadOptionsMethod : 'getIncidentCategories' ,
} ,
default : '' ,
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description : 'The category of the incident. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
{
displayName : 'Close Notes' ,
name : 'close_notes' ,
type : 'string' ,
default : '' ,
description : 'The close notes for the incident' ,
} ,
{
displayName : 'Configuration Items' ,
name : 'cmdb_ci' ,
type : 'multiOptions' ,
typeOptions : {
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// nodelinter-ignore-next-line
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loadOptionsMethod : 'getConfigurationItems' ,
} ,
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default : [ ] ,
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description : 'Configuration Items, \'cmdb_ci\' in metadata' ,
} ,
{
displayName : 'Contact Type' ,
name : 'contact_type' ,
type : 'options' ,
options : [
{
name : 'Email' ,
value : 'email' ,
} ,
{
name : 'Phone' ,
value : 'phone' ,
} ,
{
name : 'Self Service' ,
value : 'self-service' ,
} ,
{
name : 'Walk In' ,
value : 'walk-in' ,
} ,
] ,
default : '' ,
} ,
{
displayName : 'Description' ,
name : 'description' ,
type : 'string' ,
default : '' ,
description : 'The description of the incident' ,
} ,
{
displayName : 'Impact' ,
name : 'impact' ,
type : 'options' ,
options : [
{
name : 'Low' ,
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value : 3 ,
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} ,
{
name : 'Medium' ,
value : 2 ,
} ,
{
name : 'High' ,
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value : 1 ,
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} ,
] ,
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default : 1 ,
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description : 'The impact of the incident' ,
} ,
{
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displayName : 'Resolution Code Name or ID' ,
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name : 'close_code' ,
type : 'options' ,
typeOptions : {
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// nodelinter-ignore-next-line
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loadOptionsMethod : 'getIncidentResolutionCodes' ,
} ,
default : '' ,
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description : 'The resolution code of the incident, \'close_code\' in metadata. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
{
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displayName : 'State Name or ID' ,
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name : 'state' ,
type : 'options' ,
typeOptions : {
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// nodelinter-ignore-next-line
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loadOptionsMethod : 'getIncidentStates' ,
} ,
default : '' ,
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description : 'The state of the incident. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
{
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displayName : 'Subcategory Name or ID' ,
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name : 'subcategory' ,
type : 'options' ,
typeOptions : {
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// nodelinter-ignore-next-line
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loadOptionsMethod : 'getIncidentSubcategories' ,
loadOptionsDependsOn : [
'additionalFields.category' ,
] ,
} ,
default : '' ,
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description : 'The subcategory of the incident. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
{
displayName : 'Urgency' ,
name : 'urgency' ,
type : 'options' ,
options : [
{
name : 'Low' ,
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value : 3 ,
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} ,
{
name : 'Medium' ,
value : 2 ,
} ,
{
name : 'High' ,
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value : 1 ,
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} ,
] ,
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default : 1 ,
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description : 'The urgency of the incident' ,
} ,
] ,
} ,
/* -------------------------------------------------------------------------- */
/* incident:getAll */
/* -------------------------------------------------------------------------- */
{
displayName : 'Return All' ,
name : 'returnAll' ,
type : 'boolean' ,
displayOptions : {
show : {
operation : [
'getAll' ,
] ,
resource : [
'incident' ,
] ,
} ,
} ,
default : false ,
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description : 'Whether to return all results or only up to a given limit' ,
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} ,
{
displayName : 'Limit' ,
name : 'limit' ,
type : 'number' ,
displayOptions : {
show : {
operation : [
'getAll' ,
] ,
resource : [
'incident' ,
] ,
returnAll : [
false ,
] ,
} ,
} ,
typeOptions : {
minValue : 1 ,
maxValue : 500 ,
} ,
default : 50 ,
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description : 'Max number of results to return' ,
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} ,
{
displayName : 'Options' ,
name : 'options' ,
type : 'collection' ,
placeholder : 'Add Option' ,
displayOptions : {
show : {
resource : [
'incident' ,
] ,
operation : [
'getAll' ,
] ,
} ,
} ,
default : { } ,
options : [
{
displayName : 'Exclude Reference Link' ,
name : 'sysparm_exclude_reference_link' ,
type : 'boolean' ,
default : false ,
description : 'Whether to exclude Table API links for reference fields' ,
} ,
{
displayName : 'Fields' ,
name : 'sysparm_fields' ,
type : 'multiOptions' ,
typeOptions : {
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// nodelinter-ignore-next-line
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loadOptionsMethod : 'getColumns' ,
} ,
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default : [ ] ,
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description : 'A list of fields to return' ,
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hint : 'String of comma separated values or an array of strings can be set in an expression' ,
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} ,
{
displayName : 'Filter' ,
name : 'sysparm_query' ,
type : 'string' ,
default : '' ,
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description : 'An encoded query string used to filter the results. <a href="https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/servicenow_application_developer/app_store_learnv2_rest_quebec_more_about_query_parameters">More info</a>.' ,
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} ,
{
displayName : 'Return Values' ,
name : 'sysparm_display_value' ,
type : 'options' ,
options : [
{
name : 'Actual Values' ,
value : 'false' ,
} ,
{
name : 'Both' ,
value : 'all' ,
} ,
{
name : 'Display Values' ,
value : 'true' ,
} ,
] ,
default : 'false' ,
description : 'Choose which values to return' ,
} ,
] ,
} ,
/* -------------------------------------------------------------------------- */
/* incident:get/delete */
/* -------------------------------------------------------------------------- */
{
displayName : 'Incident ID' ,
name : 'id' ,
type : 'string' ,
default : '' ,
displayOptions : {
show : {
resource : [
'incident' ,
] ,
operation : [
'delete' ,
'get' ,
] ,
} ,
} ,
required : true ,
description : 'Unique identifier of the incident' ,
} ,
{
displayName : 'Options' ,
name : 'options' ,
type : 'collection' ,
placeholder : 'Add Option' ,
displayOptions : {
show : {
resource : [
'incident' ,
] ,
operation : [
'get' ,
] ,
} ,
} ,
default : { } ,
options : [
{
displayName : 'Exclude Reference Link' ,
name : 'sysparm_exclude_reference_link' ,
type : 'boolean' ,
default : false ,
description : 'Whether to exclude Table API links for reference fields' ,
} ,
{
displayName : 'Fields' ,
name : 'sysparm_fields' ,
type : 'multiOptions' ,
typeOptions : {
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// nodelinter-ignore-next-line
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loadOptionsMethod : 'getColumns' ,
} ,
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default : [ ] ,
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description : 'A list of fields to return' ,
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hint : 'String of comma separated values or an array of strings can be set in an expression' ,
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} ,
{
displayName : 'Return Values' ,
name : 'sysparm_display_value' ,
type : 'options' ,
options : [
{
name : 'Actual Values' ,
value : 'false' ,
} ,
{
name : 'Both' ,
value : 'all' ,
} ,
{
name : 'Display Values' ,
value : 'true' ,
} ,
] ,
default : 'false' ,
description : 'Choose which values to return' ,
} ,
] ,
} ,
/* -------------------------------------------------------------------------- */
/* incident:update */
/* -------------------------------------------------------------------------- */
{
displayName : 'Incident ID' ,
name : 'id' ,
type : 'string' ,
default : '' ,
displayOptions : {
show : {
resource : [
'incident' ,
] ,
operation : [
'update' ,
] ,
} ,
} ,
required : true ,
description : 'Unique identifier of the incident' ,
} ,
{
displayName : 'Update Fields' ,
name : 'updateFields' ,
type : 'collection' ,
placeholder : 'Add Field' ,
displayOptions : {
show : {
resource : [
'incident' ,
] ,
operation : [
'update' ,
] ,
} ,
} ,
default : { } ,
options : [
{
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displayName : 'Assigned To Name or ID' ,
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name : 'assigned_to' ,
type : 'options' ,
typeOptions : {
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// nodelinter-ignore-next-line
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loadOptionsMethod : 'getUsers' ,
loadOptionsDependsOn : [
'additionalFields.assignment_group' ,
] ,
} ,
default : '' ,
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description : 'Which user is the incident assigned to. Requires the selection of an assignment group. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
{
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displayName : 'Assignment Group Name or ID' ,
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name : 'assignment_group' ,
type : 'options' ,
typeOptions : {
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// nodelinter-ignore-next-line
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loadOptionsMethod : 'getAssignmentGroups' ,
} ,
default : '' ,
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description : 'The assignment group of the incident. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
{
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displayName : 'Business Service Name or ID' ,
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name : 'business_service' ,
type : 'options' ,
typeOptions : {
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// nodelinter-ignore-next-line
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loadOptionsMethod : 'getBusinessServices' ,
} ,
default : '' ,
} ,
{
displayName : 'Caller ID' ,
name : 'caller_id' ,
type : 'string' ,
default : '' ,
description : 'The unique identifier of the caller of the incident' ,
} ,
{
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displayName : 'Category Name or ID' ,
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name : 'category' ,
type : 'options' ,
typeOptions : {
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// nodelinter-ignore-next-line
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loadOptionsMethod : 'getIncidentCategories' ,
} ,
default : '' ,
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description : 'The category of the incident. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
{
displayName : 'Close Notes' ,
name : 'close_notes' ,
type : 'string' ,
default : '' ,
description : 'The close notes for the incident' ,
} ,
{
displayName : 'Configuration Items' ,
name : 'cmdb_ci' ,
type : 'multiOptions' ,
typeOptions : {
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// nodelinter-ignore-next-line
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loadOptionsMethod : 'getConfigurationItems' ,
} ,
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default : [ ] ,
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description : 'Configuration Items, \'cmdb_ci\' in metadata' ,
} ,
{
displayName : 'Contact Type' ,
name : 'contact_type' ,
type : 'options' ,
options : [
{
name : 'Email' ,
value : 'email' ,
} ,
{
name : 'Phone' ,
value : 'phone' ,
} ,
{
name : 'Self Service' ,
value : 'self-service' ,
} ,
{
name : 'Walk In' ,
value : 'walk-in' ,
} ,
] ,
default : '' ,
} ,
{
displayName : 'Description' ,
name : 'description' ,
type : 'string' ,
default : '' ,
description : 'The description of the incident' ,
} ,
{
displayName : 'Impact' ,
name : 'impact' ,
type : 'options' ,
options : [
{
name : 'Low' ,
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value : 3 ,
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} ,
{
name : 'Medium' ,
value : 2 ,
} ,
{
name : 'High' ,
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value : 1 ,
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} ,
] ,
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default : 1 ,
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description : 'The impact of the incident' ,
} ,
{
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displayName : 'Resolution Code Name or ID' ,
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name : 'close_code' ,
type : 'options' ,
typeOptions : {
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// nodelinter-ignore-next-line
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loadOptionsMethod : 'getIncidentResolutionCodes' ,
} ,
default : '' ,
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// nodelinter-ignore-next-line
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description : 'The resolution code of the incident. \'close_code\' in metadata. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
{
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displayName : 'On Hold Reason Name or ID' ,
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name : 'hold_reason' ,
type : 'options' ,
typeOptions : {
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// nodelinter-ignore-next-line
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loadOptionsMethod : 'getIncidentHoldReasons' ,
} ,
default : '' ,
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description : 'The on hold reason for the incident. It applies if the state is <code>On Hold</code>. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
{
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displayName : 'State Name or ID' ,
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name : 'state' ,
type : 'options' ,
typeOptions : {
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// nodelinter-ignore-next-line
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loadOptionsMethod : 'getIncidentStates' ,
} ,
default : '' ,
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description : 'The state of the incident. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
{
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displayName : 'Subcategory Name or ID' ,
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name : 'subcategory' ,
type : 'options' ,
typeOptions : {
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// nodelinter-ignore-next-line
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loadOptionsMethod : 'getIncidentSubcategories' ,
loadOptionsDependsOn : [
'additionalFields.category' ,
] ,
} ,
default : '' ,
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description : 'The subcategory of the incident. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
{
displayName : 'Urgency' ,
name : 'urgency' ,
type : 'options' ,
options : [
{
name : 'Low' ,
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value : 3 ,
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} ,
{
name : 'Medium' ,
value : 2 ,
} ,
{
name : 'High' ,
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value : 1 ,
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} ,
] ,
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default : 1 ,
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description : 'The urgency of the incident' ,
} ,
] ,
} ,
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] ;