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import { INodeProperties } from 'n8n-workflow' ;
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export const caseOperations : INodeProperties [ ] = [
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{
displayName : 'Operation' ,
name : 'operation' ,
type : 'options' ,
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noDataExpression : true ,
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displayOptions : {
show : {
resource : [
'case' ,
] ,
} ,
} ,
options : [
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{
name : 'Add Comment' ,
value : 'addComment' ,
description : 'Add a comment to a case' ,
} ,
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{
name : 'Create' ,
value : 'create' ,
description : 'Create a case' ,
} ,
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{
name : 'Delete' ,
value : 'delete' ,
description : 'Delete a case' ,
} ,
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{
name : 'Get' ,
value : 'get' ,
description : 'Get a case' ,
} ,
{
name : 'Get All' ,
value : 'getAll' ,
description : 'Get all cases' ,
} ,
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{
name : 'Get Summary' ,
value : 'getSummary' ,
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description : 'Returns an overview of case\'s metadata' ,
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} ,
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{
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name : 'Update' ,
value : 'update' ,
description : 'Update a case' ,
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} ,
] ,
default : 'create' ,
} ,
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] ;
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export const caseFields : INodeProperties [ ] = [
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/* -------------------------------------------------------------------------- */
/* case:create */
/* -------------------------------------------------------------------------- */
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{
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displayName : 'Type Name or ID' ,
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name : 'type' ,
type : 'options' ,
required : true ,
typeOptions : {
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loadOptionsMethod : 'getCaseTypes' ,
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} ,
displayOptions : {
show : {
resource : [
'case' ,
] ,
operation : [
'create' ,
] ,
} ,
} ,
default : '' ,
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description : 'The type of case. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
{
displayName : 'Additional Fields' ,
name : 'additionalFields' ,
type : 'collection' ,
placeholder : 'Add Field' ,
default : { } ,
displayOptions : {
show : {
resource : [
'case' ,
] ,
operation : [
'create' ,
] ,
} ,
} ,
options : [
{
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displayName : 'Account ID' ,
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name : 'accountId' ,
type : 'string' ,
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default : '' ,
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description : 'ID of the account associated with this case' ,
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} ,
{
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displayName : 'Contact ID' ,
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name : 'contactId' ,
type : 'string' ,
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default : '' ,
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description : 'ID of the associated Contact' ,
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} ,
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{
displayName : 'Custom Fields' ,
name : 'customFieldsUi' ,
placeholder : 'Add Custom Field' ,
type : 'fixedCollection' ,
typeOptions : {
multipleValues : true ,
} ,
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description : 'Filter by custom fields' ,
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default : { } ,
options : [
{
name : 'customFieldsValues' ,
displayName : 'Custom Field' ,
values : [
{
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displayName : 'Field Name or ID' ,
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name : 'fieldId' ,
type : 'options' ,
typeOptions : {
loadOptionsMethod : 'getCustomFields' ,
} ,
default : '' ,
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description : 'The ID of the field to add custom field to. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
{
displayName : 'Value' ,
name : 'value' ,
type : 'string' ,
default : '' ,
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description : 'The value to set on custom field' ,
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} ,
] ,
} ,
] ,
} ,
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{
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displayName : 'Description' ,
name : 'description' ,
type : 'string' ,
default : '' ,
description : 'A text description of the case. Limit: 32 KB.' ,
} ,
{
displayName : 'Is Escalated' ,
name : 'isEscalated' ,
type : 'boolean' ,
default : false ,
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description : 'Whether indicates whether the case has been escalated (true) or not' ,
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} ,
{
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displayName : 'Origin Name or ID' ,
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name : 'origin' ,
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type : 'options' ,
typeOptions : {
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loadOptionsMethod : 'getCaseOrigins' ,
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} ,
default : '' ,
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description : 'The source of the case, such as Email, Phone, or Web. Label is Case Origin. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
{
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displayName : 'Owner Name or ID' ,
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name : 'owner' ,
type : 'options' ,
typeOptions : {
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loadOptionsMethod : 'getCaseOwners' ,
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} ,
default : '' ,
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description : 'The owner of the case. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
{
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displayName : 'Parent ID' ,
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name : 'ParentId' ,
type : 'string' ,
default : '' ,
description : 'The ID of the parent case in the hierarchy. The label is Parent Case.' ,
} ,
{
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displayName : 'Priority Name or ID' ,
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name : 'priority' ,
type : 'options' ,
typeOptions : {
loadOptionsMethod : 'getCasePriorities' ,
} ,
default : '' ,
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description : 'The importance or urgency of the case, such as High, Medium, or Low. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
{
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displayName : 'Reason Name or ID' ,
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name : 'reason' ,
type : 'options' ,
typeOptions : {
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loadOptionsMethod : 'getCaseReasons' ,
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} ,
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default : '' ,
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description : 'The reason why the case was created, such as Instructions not clear, or User didn’ t attend training. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
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{
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displayName : 'Record Type Name or ID' ,
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name : 'recordTypeId' ,
type : 'options' ,
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description : 'Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>' ,
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typeOptions : {
loadOptionsMethod : 'getRecordTypes' ,
} ,
default : '' ,
} ,
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{
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displayName : 'Status Name or ID' ,
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name : 'status' ,
type : 'options' ,
typeOptions : {
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loadOptionsMethod : 'getCaseStatuses' ,
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} ,
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default : '' ,
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description : 'The status of the case, such as “New,” “Closed,” or “Escalated.” This field directly controls the IsClosed flag. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
{
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displayName : 'Subject' ,
name : 'subject' ,
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type : 'string' ,
default : '' ,
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description : 'The subject of the case. Limit: 255 characters.' ,
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} ,
{
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displayName : 'Supplied Company' ,
name : 'suppliedCompany' ,
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type : 'string' ,
default : '' ,
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description : 'The company name that was entered when the case was created. This field can\'t be updated after the case has been created..' ,
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} ,
{
displayName : 'Supplied Email' ,
name : 'suppliedEmail' ,
type : 'string' ,
default : '' ,
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description : 'The email address that was entered when the case was created. This field can\'t be updated after the case has been created.' ,
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} ,
{
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displayName : 'Supplied Name' ,
name : 'suppliedName' ,
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type : 'string' ,
default : '' ,
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description : 'The name that was entered when the case was created. This field can\'t be updated after the case has been created.' ,
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} ,
{
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displayName : 'Supplied Phone' ,
name : 'suppliedPhone' ,
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type : 'string' ,
default : '' ,
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description : 'The phone number that was entered when the case was created. This field can\'t be updated after the case has been created.' ,
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} ,
] ,
} ,
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/* -------------------------------------------------------------------------- */
/* case:update */
/* -------------------------------------------------------------------------- */
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{
displayName : 'Case ID' ,
name : 'caseId' ,
type : 'string' ,
required : true ,
default : '' ,
displayOptions : {
show : {
resource : [
'case' ,
] ,
operation : [
'update' ,
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] ,
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} ,
} ,
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description : 'ID of case that needs to be fetched' ,
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} ,
{
displayName : 'Update Fields' ,
name : 'updateFields' ,
type : 'collection' ,
placeholder : 'Add Field' ,
default : { } ,
displayOptions : {
show : {
resource : [
'case' ,
] ,
operation : [
'update' ,
] ,
} ,
} ,
options : [
{
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displayName : 'Account ID' ,
name : 'accountId' ,
type : 'string' ,
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default : '' ,
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description : 'ID of the account associated with this case' ,
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} ,
{
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displayName : 'Contact ID' ,
name : 'contactId' ,
type : 'string' ,
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default : '' ,
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description : 'ID of the associated Contact' ,
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} ,
{
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displayName : 'Custom Fields' ,
name : 'customFieldsUi' ,
placeholder : 'Add Custom Field' ,
type : 'fixedCollection' ,
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typeOptions : {
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multipleValues : true ,
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} ,
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description : 'Filter by custom fields' ,
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default : { } ,
options : [
{
name : 'customFieldsValues' ,
displayName : 'Custom Field' ,
values : [
{
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displayName : 'Field Name or ID' ,
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name : 'fieldId' ,
type : 'options' ,
typeOptions : {
loadOptionsMethod : 'getCustomFields' ,
} ,
default : '' ,
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description : 'The ID of the field to add custom field to. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
{
displayName : 'Value' ,
name : 'value' ,
type : 'string' ,
default : '' ,
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description : 'The value to set on custom field' ,
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} ,
] ,
} ,
] ,
} ,
{
displayName : 'Description' ,
name : 'description' ,
type : 'string' ,
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default : '' ,
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description : 'A text description of the case. Limit: 32 KB.' ,
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} ,
{
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displayName : 'Is Escalated' ,
name : 'isEscalated' ,
type : 'boolean' ,
default : false ,
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description : 'Whether the case has been escalated (true) or not' ,
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} ,
{
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displayName : 'Origin Name or ID' ,
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name : 'origin' ,
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type : 'options' ,
typeOptions : {
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loadOptionsMethod : 'getCaseOrigins' ,
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} ,
default : '' ,
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description : 'The source of the case, such as Email, Phone, or Web. Label is Case Origin. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
{
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displayName : 'Owner Name or ID' ,
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name : 'owner' ,
type : 'options' ,
typeOptions : {
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loadOptionsMethod : 'getCaseOwners' ,
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} ,
default : '' ,
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description : 'The owner of the case. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
{
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displayName : 'Parent ID' ,
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name : 'ParentId' ,
type : 'string' ,
default : '' ,
description : 'The ID of the parent case in the hierarchy. The label is Parent Case.' ,
} ,
{
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displayName : 'Priority Name or ID' ,
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name : 'priority' ,
type : 'options' ,
typeOptions : {
loadOptionsMethod : 'getCasePriorities' ,
} ,
default : '' ,
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description : 'The importance or urgency of the case, such as High, Medium, or Low. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
{
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displayName : 'Reason Name or ID' ,
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name : 'reason' ,
type : 'options' ,
typeOptions : {
loadOptionsMethod : 'getCaseReasons' ,
} ,
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default : '' ,
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description : 'The reason why the case was created, such as Instructions not clear, or User didn’ t attend training. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
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{
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displayName : 'Record Type Name or ID' ,
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name : 'recordTypeId' ,
type : 'options' ,
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description : 'Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>' ,
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typeOptions : {
loadOptionsMethod : 'getRecordTypes' ,
} ,
default : '' ,
} ,
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{
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displayName : 'Status Name or ID' ,
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name : 'status' ,
type : 'options' ,
typeOptions : {
loadOptionsMethod : 'getCaseStatuses' ,
} ,
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default : '' ,
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description : 'The status of the case, such as “New,” “Closed,” or “Escalated.” This field directly controls the IsClosed flag. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
{
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displayName : 'Subject' ,
name : 'subject' ,
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type : 'string' ,
default : '' ,
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description : 'The subject of the case. Limit: 255 characters.' ,
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} ,
{
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displayName : 'Supplied Company' ,
name : 'suppliedCompany' ,
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type : 'string' ,
default : '' ,
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description : 'The company name that was entered when the case was created. This field can\'t be updated after the case has been created..' ,
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} ,
{
displayName : 'Supplied Email' ,
name : 'suppliedEmail' ,
type : 'string' ,
default : '' ,
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description : 'The email address that was entered when the case was created. This field can\'t be updated after the case has been created.' ,
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} ,
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{
displayName : 'Supplied Name' ,
name : 'suppliedName' ,
type : 'string' ,
default : '' ,
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description : 'The name that was entered when the case was created. This field can\'t be updated after the case has been created.' ,
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} ,
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{
displayName : 'Supplied Phone' ,
name : 'suppliedPhone' ,
type : 'string' ,
default : '' ,
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description : 'The phone number that was entered when the case was created. This field can\'t be updated after the case has been created.' ,
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} ,
{
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displayName : 'Type Name or ID' ,
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name : 'type' ,
type : 'options' ,
typeOptions : {
loadOptionsMethod : 'getCaseTypes' ,
} ,
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default : '' ,
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description : 'The type of case. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
] ,
} ,
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/* -------------------------------------------------------------------------- */
/* case:get */
/* -------------------------------------------------------------------------- */
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{
displayName : 'Case ID' ,
name : 'caseId' ,
type : 'string' ,
required : true ,
default : '' ,
displayOptions : {
show : {
resource : [
'case' ,
] ,
operation : [
'get' ,
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] ,
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} ,
} ,
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description : 'ID of case that needs to be fetched' ,
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} ,
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/* -------------------------------------------------------------------------- */
/* case:delete */
/* -------------------------------------------------------------------------- */
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{
displayName : 'Case ID' ,
name : 'caseId' ,
type : 'string' ,
required : true ,
default : '' ,
displayOptions : {
show : {
resource : [
'case' ,
] ,
operation : [
'delete' ,
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] ,
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} ,
} ,
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description : 'ID of case that needs to be fetched' ,
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} ,
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/* -------------------------------------------------------------------------- */
/* case:getAll */
/* -------------------------------------------------------------------------- */
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{
displayName : 'Return All' ,
name : 'returnAll' ,
type : 'boolean' ,
displayOptions : {
show : {
resource : [
'case' ,
] ,
operation : [
'getAll' ,
] ,
} ,
} ,
default : false ,
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description : 'Whether to return all results or only up to a given limit' ,
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} ,
{
displayName : 'Limit' ,
name : 'limit' ,
type : 'number' ,
displayOptions : {
show : {
resource : [
'case' ,
] ,
operation : [
'getAll' ,
] ,
returnAll : [
false ,
] ,
} ,
} ,
typeOptions : {
minValue : 1 ,
maxValue : 100 ,
} ,
default : 50 ,
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description : 'Max number of results to return' ,
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} ,
{
displayName : 'Options' ,
name : 'options' ,
type : 'collection' ,
placeholder : 'Add Field' ,
default : { } ,
displayOptions : {
show : {
resource : [
'case' ,
] ,
operation : [
'getAll' ,
] ,
} ,
} ,
options : [
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{
displayName : 'Conditions' ,
name : 'conditionsUi' ,
placeholder : 'Add Condition' ,
type : 'fixedCollection' ,
typeOptions : {
multipleValues : true ,
} ,
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description : 'The condition to set' ,
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default : { } ,
options : [
{
name : 'conditionValues' ,
displayName : 'Condition' ,
values : [
{
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displayName : 'Field Name or ID' ,
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name : 'field' ,
type : 'options' ,
typeOptions : {
loadOptionsMethod : 'getCaseFields' ,
} ,
default : '' ,
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description : 'For date, number, or boolean, please use expressions. Choose from the list, or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.' ,
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} ,
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// eslint-disable-next-line n8n-nodes-base/node-param-operation-without-no-data-expression
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{
displayName : 'Operation' ,
name : 'operation' ,
type : 'options' ,
options : [
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{
name : '<' ,
value : '<' ,
} ,
{
name : '<=' ,
value : '<=' ,
} ,
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{
name : '=' ,
value : 'equal' ,
} ,
{
name : '>' ,
value : '>' ,
} ,
{
name : '>=' ,
value : '>=' ,
} ,
] ,
default : 'equal' ,
} ,
{
displayName : 'Value' ,
name : 'value' ,
type : 'string' ,
default : '' ,
} ,
] ,
} ,
] ,
} ,
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{
displayName : 'Fields' ,
name : 'fields' ,
type : 'string' ,
default : '' ,
description : 'Fields to include separated by ,' ,
} ,
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] ,
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} ,
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/* -------------------------------------------------------------------------- */
/* case:addComment */
/* -------------------------------------------------------------------------- */
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{
displayName : 'Case ID' ,
name : 'caseId' ,
type : 'string' ,
required : true ,
default : '' ,
displayOptions : {
show : {
resource : [
'case' ,
] ,
operation : [
'addComment' ,
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] ,
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} ,
} ,
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description : 'ID of case that needs to be fetched' ,
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} ,
{
displayName : 'Options' ,
name : 'options' ,
type : 'collection' ,
placeholder : 'Add Field' ,
default : { } ,
displayOptions : {
show : {
resource : [
'case' ,
] ,
operation : [
'addComment' ,
] ,
} ,
} ,
options : [
{
displayName : 'Comment Body' ,
name : 'commentBody' ,
type : 'string' ,
typeOptions : {
alwaysOpenEditWindow : true ,
} ,
default : '' ,
description : 'Text of the CaseComment. The maximum size of the comment body is 4,000 bytes. Label is Body.' ,
} ,
{
displayName : 'Is Published' ,
name : 'isPublished' ,
type : 'boolean' ,
default : false ,
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description : 'Whether the CaseComment is visible to customers in the Self-Service portal (true) or not (false)' ,
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} ,
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] ,
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} ,
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] ;