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✨ added zendesk node
This commit is contained in:
Ricardo Espinoza
parent
0cb7965101
commit
3448575a20
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@ -28,11 +28,7 @@ export async function zendeskApiRequest(this: IHookFunctions | IExecuteFunctions
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try {
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return await this.helpers.request!(options);
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} catch (err) {
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let errorMessage = '';
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if (err.message && err.error) {
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errorMessage = err.message;
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}
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throw new Error(errorMessage);
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throw new Error(err);
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}
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}
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503
packages/nodes-base/nodes/Zendesk/TicketDescription.ts
Normal file
503
packages/nodes-base/nodes/Zendesk/TicketDescription.ts
Normal file
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@ -0,0 +1,503 @@
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import { INodeProperties } from 'n8n-workflow';
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export const ticketOperations = [
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{
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displayName: 'Operation',
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name: 'operation',
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type: 'options',
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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},
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},
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options: [
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{
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name: 'Create',
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value: 'create',
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description: 'Create a ticket',
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},
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{
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name: 'Update',
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value: 'update',
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description: 'Update a ticket'
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},
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{
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name: 'Get',
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value: 'get',
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description: 'Get a ticket'
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},
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{
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name: 'Get All',
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value: 'getAll',
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description: 'Get all tickets'
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},
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{
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name: 'Delete',
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value: 'delete',
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description: 'Delete a ticket'
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},
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],
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default: 'create',
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description: 'The operation to perform.',
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},
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] as INodeProperties[];
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export const ticketFields = [
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/* -------------------------------------------------------------------------- */
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/* ticket:create */
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/* -------------------------------------------------------------------------- */
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{
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displayName: 'Description',
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name: 'description',
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type: 'string',
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typeOptions: {
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alwaysOpenEditWindow: true,
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},
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default: '',
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'create',
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],
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},
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},
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required: true,
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description: 'The first comment on the ticket',
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},
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{
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displayName: 'Additional Fields',
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name: 'additionalFields',
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type: 'collection',
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placeholder: 'Add Field',
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default: {},
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'create',
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],
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},
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},
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options: [
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{
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displayName: 'External ID',
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name: 'externalId',
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type: 'string',
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default: '',
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description: 'An id you can use to link Zendesk Support tickets to local records',
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},
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{
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displayName: 'Subject',
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name: 'subject',
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type: 'string',
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default: '',
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description: 'The value of the subject field for this ticket',
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},
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{
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displayName: 'Recipient',
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name: 'recipient',
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type: 'string',
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default: '',
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description: 'The original recipient e-mail address of the ticket',
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},
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{
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displayName: 'Group',
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name: 'group',
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type: 'options',
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typeOptions: {
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loadOptionsMethod: 'getGroups',
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},
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default: '',
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description: 'The group this ticket is assigned to',
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},
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{
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displayName: 'Tags',
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name: 'tags',
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type: 'multiOptions',
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typeOptions: {
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loadOptionsMethod: 'getTags',
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},
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default: [],
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description: 'The array of tags applied to this ticket',
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},
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{
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displayName: 'Type',
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name: 'type',
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type: 'options',
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options: [
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{
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name: 'Question',
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value: 'question',
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},
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{
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name: 'Incident',
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value: 'incident',
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},
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{
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name: 'Problem',
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value: 'problem',
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},
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{
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name: 'Task',
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value: 'task',
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},
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],
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default: '',
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description: 'The type of this ticket',
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},
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{
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displayName: 'Status',
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name: 'status',
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type: 'options',
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options: [
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{
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name: 'Open',
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value: 'open',
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},
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{
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name: 'New',
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value: 'new',
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},
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{
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name: 'Pending',
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value: 'pending',
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},
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{
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name: 'Solved',
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value: 'solved',
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},
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{
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name: 'Closed',
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value: 'closed',
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},
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],
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default: '',
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description: 'The state of the ticket',
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}
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],
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},
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/* -------------------------------------------------------------------------- */
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/* ticket:update */
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/* -------------------------------------------------------------------------- */
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{
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displayName: 'ID',
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name: 'id',
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type: 'string',
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default: '',
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required: true,
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'update',
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],
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},
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},
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description: 'Ticket ID',
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},
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{
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displayName: 'Update Fields',
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name: 'updateFields',
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type: 'collection',
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placeholder: 'Add Field',
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default: {},
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'update',
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],
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},
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},
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options: [
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{
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displayName: 'External ID',
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name: 'externalId',
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type: 'string',
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default: '',
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description: 'An id you can use to link Zendesk Support tickets to local records',
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},
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{
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displayName: 'Subject',
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name: 'subject',
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type: 'string',
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default: '',
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description: 'The value of the subject field for this ticket',
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},
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{
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displayName: 'Recipient',
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name: 'recipient',
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type: 'string',
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default: '',
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description: 'The original recipient e-mail address of the ticket',
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},
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{
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displayName: 'Group',
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name: 'group',
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type: 'options',
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typeOptions: {
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loadOptionsMethod: 'getGroups',
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},
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default: '',
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description: 'The group this ticket is assigned to',
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},
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{
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displayName: 'Tags',
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name: 'tags',
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type: 'multiOptions',
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typeOptions: {
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loadOptionsMethod: 'getTags',
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},
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default: [],
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description: 'The array of tags applied to this ticket',
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},
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{
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displayName: 'Type',
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name: 'type',
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type: 'options',
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options: [
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{
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name: 'Question',
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value: 'question',
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},
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{
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name: 'Incident',
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value: 'incident',
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},
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{
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name: 'Problem',
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value: 'problem',
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},
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{
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name: 'Task',
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value: 'task',
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},
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],
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default: '',
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description: 'The type of this ticket',
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},
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{
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displayName: 'Status',
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name: 'status',
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type: 'options',
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options: [
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{
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name: 'Open',
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value: 'open',
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},
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{
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name: 'New',
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value: 'new',
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},
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{
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name: 'Pending',
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value: 'pending',
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},
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{
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name: 'Solved',
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value: 'solved',
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},
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{
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name: 'Closed',
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value: 'closed',
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},
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],
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default: '',
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description: 'The state of the ticket',
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}
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],
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},
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/* -------------------------------------------------------------------------- */
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/* ticket:get */
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/* -------------------------------------------------------------------------- */
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{
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displayName: 'ID',
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name: 'id',
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type: 'string',
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default: '',
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required: true,
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'get',
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],
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},
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},
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description: 'Ticket ID',
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},
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/* -------------------------------------------------------------------------- */
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/* ticket:getAll */
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/* -------------------------------------------------------------------------- */
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{
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displayName: 'Return All',
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name: 'returnAll',
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type: 'boolean',
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'getAll',
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],
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},
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},
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default: false,
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description: 'If all results should be returned or only up to a given limit.',
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},
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{
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displayName: 'Limit',
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name: 'limit',
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type: 'number',
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'getAll',
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],
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returnAll: [
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false,
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],
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},
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},
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typeOptions: {
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minValue: 1,
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maxValue: 100,
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},
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default: 100,
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description: 'How many results to return.',
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},
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{
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displayName: 'Options',
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name: 'options',
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type: 'collection',
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placeholder: 'Add Option',
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default: {},
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'getAll',
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],
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},
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},
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options: [
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{
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displayName: 'Status',
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name: 'status',
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type: 'options',
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options: [
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{
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name: 'Open',
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value: 'open',
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},
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{
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name: 'New',
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value: 'new',
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},
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{
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name: 'Pending',
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value: 'pending',
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},
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{
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name: 'Solved',
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value: 'solved',
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},
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{
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name: 'Closed',
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value: 'closed',
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},
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],
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default: '',
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description: 'The state of the ticket',
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},
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{
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displayName: 'Sort By',
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name: 'sortBy',
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type: 'options',
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options: [
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{
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name: 'Updated At',
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value: 'updated_at',
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},
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{
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name: 'Created At',
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value: 'created_at',
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},
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{
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name: 'Priority',
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value: 'priority',
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},
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{
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name: 'Status',
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value: 'status',
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},
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{
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name: 'Ticket Type',
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value: 'ticket_type',
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},
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],
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default: 'updated_at',
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description: 'Defaults to sorting by relevance',
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},
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{
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displayName: 'Sort Order',
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name: 'sortOrder',
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type: 'options',
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options: [
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{
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name: 'Asc',
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value: 'asc',
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},
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{
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name: 'Desc',
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value: 'desc',
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},
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],
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default: 'desc',
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description: 'Sort order',
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}
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],
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},
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/* -------------------------------------------------------------------------- */
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/* ticket:delete */
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/* -------------------------------------------------------------------------- */
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{
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displayName: 'ID',
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name: 'id',
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type: 'string',
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default: '',
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required: true,
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'delete',
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],
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},
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},
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description: 'Ticket ID',
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},
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] as INodeProperties[];
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16
packages/nodes-base/nodes/Zendesk/TicketInterface.ts
Normal file
16
packages/nodes-base/nodes/Zendesk/TicketInterface.ts
Normal file
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@ -0,0 +1,16 @@
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import { IDataObject } from "n8n-workflow";
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export interface ITicket {
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subject?: string;
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comment?: IComment;
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type?: string;
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group?: string;
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external_id?: string;
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tags?: string[];
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status?: string;
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recipient?: string;
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}
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export interface IComment {
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body?: string;
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}
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238
packages/nodes-base/nodes/Zendesk/Zendesk.node.ts
Normal file
238
packages/nodes-base/nodes/Zendesk/Zendesk.node.ts
Normal file
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@ -0,0 +1,238 @@
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import {
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IExecuteFunctions,
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} from 'n8n-core';
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import {
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IDataObject,
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INodeTypeDescription,
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INodeExecutionData,
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INodeType,
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ILoadOptionsFunctions,
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INodePropertyOptions,
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} from 'n8n-workflow';
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import {
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zendeskApiRequest,
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zendeskApiRequestAllItems,
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} from './GenericFunctions';
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import {
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ticketFields,
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ticketOperations
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} from './TicketDescription';
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import {
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ITicket,
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IComment,
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} from './TicketInterface';
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export class Zendesk implements INodeType {
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description: INodeTypeDescription = {
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displayName: 'Zendesk',
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name: 'zendesk',
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icon: 'file:zendesk.png',
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group: ['output'],
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version: 1,
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subtitle: '={{$parameter["operation"] + ": " + $parameter["resource"]}}',
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description: 'Consume Zendesk API',
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defaults: {
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name: 'Zendesk',
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color: '#13353c',
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},
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inputs: ['main'],
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outputs: ['main'],
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credentials: [
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{
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name: 'zendeskApi',
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required: true,
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}
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],
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properties: [
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{
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displayName: 'Resource',
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name: 'resource',
|
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type: 'options',
|
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options: [
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{
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name: 'Ticket',
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value: 'ticket',
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description: 'Tickets are the means through which your end users (customers) communicate with agents in Zendesk Support.',
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},
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],
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default: 'ticket',
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description: 'Resource to consume.',
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},
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...ticketOperations,
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...ticketFields,
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],
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};
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methods = {
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loadOptions: {
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// Get all the groups to display them to user so that he can
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// select them easily
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async getGroups(this: ILoadOptionsFunctions): Promise<INodePropertyOptions[]> {
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const returnData: INodePropertyOptions[] = [];
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const groups = await zendeskApiRequestAllItems.call(this, 'groups', 'GET', '/groups');
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for (const group of groups) {
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const groupName = group.name;
|
||||
const groupId = group.id;
|
||||
returnData.push({
|
||||
name: groupName,
|
||||
value: groupId,
|
||||
});
|
||||
}
|
||||
return returnData;
|
||||
},
|
||||
// Get all the tags to display them to user so that he can
|
||||
// select them easily
|
||||
async getTags(this: ILoadOptionsFunctions): Promise<INodePropertyOptions[]> {
|
||||
const returnData: INodePropertyOptions[] = [];
|
||||
const tags = await zendeskApiRequestAllItems.call(this, 'tags', 'GET', '/tags');
|
||||
for (const tag of tags) {
|
||||
const tagName = tag.name;
|
||||
const tagId = tag.name;
|
||||
returnData.push({
|
||||
name: tagName,
|
||||
value: tagId,
|
||||
});
|
||||
}
|
||||
return returnData;
|
||||
},
|
||||
}
|
||||
};
|
||||
|
||||
async execute(this: IExecuteFunctions): Promise<INodeExecutionData[][]> {
|
||||
const items = this.getInputData();
|
||||
const returnData: IDataObject[] = [];
|
||||
const length = items.length as unknown as number;
|
||||
let qs: IDataObject = {};
|
||||
let responseData;
|
||||
for (let i = 0; i < length; i++) {
|
||||
const resource = this.getNodeParameter('resource', 0) as string;
|
||||
const operation = this.getNodeParameter('operation', 0) as string;
|
||||
//https://developer.zendesk.com/rest_api/docs/support/introduction
|
||||
if (resource === 'ticket') {
|
||||
//https://developer.zendesk.com/rest_api/docs/support/tickets
|
||||
if (operation === 'create') {
|
||||
const description = this.getNodeParameter('description', i) as string;
|
||||
const additionalFields = this.getNodeParameter('additionalFields', i) as IDataObject;
|
||||
const comment: IComment = {
|
||||
body: description,
|
||||
};
|
||||
const body: ITicket = {
|
||||
comment,
|
||||
};
|
||||
if (additionalFields.type) {
|
||||
body.type = additionalFields.type as string;
|
||||
}
|
||||
if (additionalFields.externalId) {
|
||||
body.external_id = additionalFields.externalId as string;
|
||||
}
|
||||
if (additionalFields.subject) {
|
||||
body.subject = additionalFields.subject as string;
|
||||
}
|
||||
if (additionalFields.status) {
|
||||
body.status = additionalFields.status as string;
|
||||
}
|
||||
if (additionalFields.recipient) {
|
||||
body.recipient = additionalFields.recipient as string;
|
||||
}
|
||||
if (additionalFields.group) {
|
||||
body.group = additionalFields.group as string;
|
||||
}
|
||||
if (additionalFields.tags) {
|
||||
body.tags = additionalFields.tags as string[];
|
||||
}
|
||||
try {
|
||||
responseData = await zendeskApiRequest.call(this, 'POST', '/tickets', { ticket: body });
|
||||
responseData = responseData.ticket;
|
||||
} catch (err) {
|
||||
throw new Error(`Zendesk Error: ${err}`);
|
||||
}
|
||||
}
|
||||
//https://developer.zendesk.com/rest_api/docs/support/tickets#update-ticket
|
||||
if (operation === 'update') {
|
||||
const ticketId = this.getNodeParameter('id', i) as string;
|
||||
const updateFields = this.getNodeParameter('updateFields', i) as IDataObject;
|
||||
const body: ITicket = {};
|
||||
if (updateFields.type) {
|
||||
body.type = updateFields.type as string;
|
||||
}
|
||||
if (updateFields.externalId) {
|
||||
body.external_id = updateFields.externalId as string;
|
||||
}
|
||||
if (updateFields.subject) {
|
||||
body.subject = updateFields.subject as string;
|
||||
}
|
||||
if (updateFields.status) {
|
||||
body.status = updateFields.status as string;
|
||||
}
|
||||
if (updateFields.recipient) {
|
||||
body.recipient = updateFields.recipient as string;
|
||||
}
|
||||
if (updateFields.group) {
|
||||
body.group = updateFields.group as string;
|
||||
}
|
||||
if (updateFields.tags) {
|
||||
body.tags = updateFields.tags as string[];
|
||||
}
|
||||
try {
|
||||
responseData = await zendeskApiRequest.call(this, 'PUT', `/tickets/${ticketId}`, { ticket: body });
|
||||
responseData = responseData.ticket;
|
||||
} catch (err) {
|
||||
throw new Error(`Zendesk Error: ${err}`);
|
||||
}
|
||||
}
|
||||
//https://developer.zendesk.com/rest_api/docs/support/tickets#show-ticket
|
||||
if (operation === 'get') {
|
||||
const ticketId = this.getNodeParameter('id', i) as string;
|
||||
try {
|
||||
responseData = await zendeskApiRequest.call(this, 'GET', `/tickets/${ticketId}`, {});
|
||||
responseData = responseData.ticket;
|
||||
} catch (err) {
|
||||
throw new Error(`Zendesk Error: ${err}`);
|
||||
}
|
||||
}
|
||||
//https://developer.zendesk.com/rest_api/docs/support/search#list-search-results
|
||||
if (operation === 'getAll') {
|
||||
const returnAll = this.getNodeParameter('returnAll', i) as boolean;
|
||||
const options = this.getNodeParameter('options', i) as IDataObject;
|
||||
qs.query = 'type:ticket'
|
||||
if (options.status) {
|
||||
qs.query += ` status:${options.status}`
|
||||
}
|
||||
if (options.sortBy) {
|
||||
qs.sort_by = options.sortBy;
|
||||
}
|
||||
if (options.sortOrder) {
|
||||
qs.sort_order = options.sortOrder;
|
||||
}
|
||||
try {
|
||||
if (returnAll) {
|
||||
responseData = await zendeskApiRequestAllItems.call(this, 'results', 'GET', `/search`, {}, qs);
|
||||
} else {
|
||||
const limit = this.getNodeParameter('limit', i) as number;
|
||||
qs.per_page = limit;
|
||||
responseData = await zendeskApiRequest.call(this, 'GET', `/search`, {}, qs);
|
||||
responseData = responseData.results;
|
||||
}
|
||||
} catch (err) {
|
||||
throw new Error(`Zendesk Error: ${err}`);
|
||||
}
|
||||
}
|
||||
//https://developer.zendesk.com/rest_api/docs/support/tickets#delete-ticket
|
||||
if (operation === 'delete') {
|
||||
const ticketId = this.getNodeParameter('id', i) as string;
|
||||
try {
|
||||
responseData = await zendeskApiRequest.call(this, 'DELETE', `/tickets/${ticketId}`, {});
|
||||
} catch (err) {
|
||||
throw new Error(`Zendesk Error: ${err}`);
|
||||
}
|
||||
}
|
||||
}
|
||||
if (Array.isArray(responseData)) {
|
||||
returnData.push.apply(returnData, responseData as IDataObject[]);
|
||||
} else {
|
||||
returnData.push(responseData as IDataObject);
|
||||
}
|
||||
}
|
||||
return [this.helpers.returnJsonArray(returnData)];
|
||||
}
|
||||
}
|
||||
|
|
@ -171,7 +171,8 @@
|
|||
"dist/nodes/Webhook.node.js",
|
||||
"dist/nodes/Wordpress/Wordpress.node.js",
|
||||
"dist/nodes/Xml.node.js",
|
||||
"dist/nodes/Zendesk/ZendeskTrigger.node.js"
|
||||
"dist/nodes/Zendesk/ZendeskTrigger.node.js",
|
||||
"dist/nodes/Zendesk/Zendesk.node.js"
|
||||
]
|
||||
},
|
||||
"devDependencies": {
|
||||
|
|
|
|||
Loading…
Reference in a new issue