mirror of
https://github.com/n8n-io/n8n.git
synced 2024-12-25 04:34:06 -08:00
🔀 Merge branch 'feature/zendesk-improvements' of https://github.com/RicardoE105/n8n into RicardoE105-feature/zendesk-improvements
This commit is contained in:
Jan Oberhauser
commit
e7f1fce1dd
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@ -62,6 +62,9 @@ export async function zendeskApiRequestAllItems(this: IHookFunctions | IExecuteF
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responseData = await zendeskApiRequest.call(this, method, resource, body, query, uri);
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uri = responseData.next_page;
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returnData.push.apply(returnData, responseData[propertyName]);
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if (query.limit && query.limit <= returnData.length) {
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return returnData;
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}
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} while (
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responseData.next_page !== undefined &&
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responseData.next_page !== null
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@ -69,3 +72,13 @@ export async function zendeskApiRequestAllItems(this: IHookFunctions | IExecuteF
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return returnData;
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}
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export function validateJSON(json: string | undefined): any { // tslint:disable-line:no-any
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let result;
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try {
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result = JSON.parse(json!);
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} catch (exception) {
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result = undefined;
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}
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return result;
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}
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@ -21,9 +21,9 @@ export const ticketOperations = [
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description: 'Create a ticket',
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},
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{
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name: 'Update',
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value: 'update',
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description: 'Update a ticket',
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name: 'Delete',
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value: 'delete',
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description: 'Delete a ticket',
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},
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{
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name: 'Get',
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@ -36,9 +36,9 @@ export const ticketOperations = [
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description: 'Get all tickets',
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},
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{
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name: 'Delete',
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value: 'delete',
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description: 'Delete a ticket',
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name: 'Update',
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value: 'update',
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description: 'Update a ticket',
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},
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],
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default: 'create',
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@ -81,7 +81,7 @@ export const ticketFields = [
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displayOptions: {
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show: {
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resource: [
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'ticket'
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'ticket',
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],
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operation: [
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'create',
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@ -103,6 +103,9 @@ export const ticketFields = [
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operation: [
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'create',
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],
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jsonParameters: [
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false,
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],
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},
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},
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options: [
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@ -114,11 +117,14 @@ export const ticketFields = [
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description: 'An id you can use to link Zendesk Support tickets to local records',
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},
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{
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displayName: 'Subject',
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name: 'subject',
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type: 'string',
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displayName: 'Group',
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name: 'group',
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type: 'options',
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typeOptions: {
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loadOptionsMethod: 'getGroups',
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},
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default: '',
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description: 'The value of the subject field for this ticket',
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description: 'The group this ticket is assigned to',
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},
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{
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displayName: 'Recipient',
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@ -128,14 +134,40 @@ export const ticketFields = [
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description: 'The original recipient e-mail address of the ticket',
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},
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{
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displayName: 'Group',
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name: 'group',
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displayName: 'Status',
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name: 'status',
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type: 'options',
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typeOptions: {
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loadOptionsMethod: 'getGroups',
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},
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options: [
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{
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name: 'Open',
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value: 'open',
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},
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{
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name: 'New',
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value: 'new',
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},
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{
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name: 'Pending',
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value: 'pending',
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},
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{
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name: 'Solved',
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value: 'solved',
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},
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{
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name: 'Closed',
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value: 'closed',
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},
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],
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default: '',
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description: 'The group this ticket is assigned to',
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description: 'The state of the ticket',
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},
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{
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displayName: 'Subject',
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name: 'subject',
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type: 'string',
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default: '',
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description: 'The value of the subject field for this ticket',
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},
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{
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displayName: 'Tags',
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@ -172,37 +204,78 @@ export const ticketFields = [
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default: '',
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description: 'The type of this ticket',
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},
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],
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},
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{
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displayName: 'Custom Fields',
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name: 'customFieldsUi',
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placeholder: 'Add Custom Field',
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type: 'fixedCollection',
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typeOptions: {
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multipleValues: true,
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},
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'create',
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],
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jsonParameters: [
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false,
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],
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},
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},
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default: {},
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options: [
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{
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displayName: 'Status',
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name: 'status',
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type: 'options',
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options: [
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displayName: 'Custom Field',
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name: 'customFieldsValues',
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values: [
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{
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name: 'Open',
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value: 'open',
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displayName: 'ID',
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name: 'id',
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type: 'options',
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typeOptions: {
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loadOptionsMethod: 'getCustomFields',
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},
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default: '',
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description: 'Custom field ID',
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},
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{
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name: 'New',
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value: 'new',
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},
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{
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name: 'Pending',
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value: 'pending',
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},
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{
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name: 'Solved',
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value: 'solved',
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},
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{
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name: 'Closed',
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value: 'closed',
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displayName: 'Value',
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name: 'value',
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type: 'string',
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default: '',
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description: 'Custom field Value.',
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},
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],
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default: '',
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description: 'The state of the ticket',
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}
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},
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],
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},
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{
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displayName: ' Additional Fields',
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name: 'additionalFieldsJson',
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type: 'json',
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typeOptions: {
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alwaysOpenEditWindow: true,
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},
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default: '',
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'create',
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],
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jsonParameters: [
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true,
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],
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},
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||||
},
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||||
},
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{
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||||
displayName: ' Custom Fields',
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name: 'customFieldsJson',
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@ -224,14 +297,13 @@ export const ticketFields = [
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],
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},
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},
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required: true,
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description: `Array of customs fields <a href="https://developer.zendesk.com/rest_api/docs/support/tickets#setting-custom-field-values" target="_blank">Details</a>`,
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},
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/* -------------------------------------------------------------------------- */
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/* ticket:update */
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/* -------------------------------------------------------------------------- */
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{
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displayName: 'ID',
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displayName: 'Ticket ID',
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name: 'id',
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type: 'string',
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default: '',
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@ -279,6 +351,9 @@ export const ticketFields = [
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operation: [
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'update',
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],
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jsonParameters: [
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false,
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],
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},
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},
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options: [
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@ -290,11 +365,14 @@ export const ticketFields = [
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description: 'An id you can use to link Zendesk Support tickets to local records',
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},
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{
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displayName: 'Subject',
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name: 'subject',
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type: 'string',
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displayName: 'Group',
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||||
name: 'group',
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||||
type: 'options',
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||||
typeOptions: {
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loadOptionsMethod: 'getGroups',
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||||
},
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default: '',
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description: 'The value of the subject field for this ticket',
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description: 'The group this ticket is assigned to',
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||||
},
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{
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displayName: 'Recipient',
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|
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@ -304,14 +382,40 @@ export const ticketFields = [
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description: 'The original recipient e-mail address of the ticket',
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||||
},
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||||
{
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displayName: 'Group',
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||||
name: 'group',
|
||||
displayName: 'Status',
|
||||
name: 'status',
|
||||
type: 'options',
|
||||
typeOptions: {
|
||||
loadOptionsMethod: 'getGroups',
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||||
},
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options: [
|
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{
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name: 'Open',
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value: 'open',
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||||
},
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{
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name: 'New',
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value: 'new',
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},
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{
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name: 'Pending',
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value: 'pending',
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},
|
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{
|
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name: 'Solved',
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value: 'solved',
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||||
},
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{
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name: 'Closed',
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value: 'closed',
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},
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],
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default: '',
|
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description: 'The group this ticket is assigned to',
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description: 'The state of the ticket',
|
||||
},
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{
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displayName: 'Subject',
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name: 'subject',
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||||
type: 'string',
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default: '',
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description: 'The value of the subject field for this ticket',
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},
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{
|
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displayName: 'Tags',
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@ -348,37 +452,78 @@ export const ticketFields = [
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default: '',
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description: 'The type of this ticket',
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},
|
||||
],
|
||||
},
|
||||
{
|
||||
displayName: 'Custom Fields',
|
||||
name: 'customFieldsUi',
|
||||
placeholder: 'Add Custom Field',
|
||||
type: 'fixedCollection',
|
||||
typeOptions: {
|
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multipleValues: true,
|
||||
},
|
||||
displayOptions: {
|
||||
show: {
|
||||
resource: [
|
||||
'ticket',
|
||||
],
|
||||
operation: [
|
||||
'update',
|
||||
],
|
||||
jsonParameters: [
|
||||
false,
|
||||
],
|
||||
},
|
||||
},
|
||||
default: {},
|
||||
options: [
|
||||
{
|
||||
displayName: 'Status',
|
||||
name: 'status',
|
||||
type: 'options',
|
||||
options: [
|
||||
displayName: 'Custom Field',
|
||||
name: 'customFieldsValues',
|
||||
values: [
|
||||
{
|
||||
name: 'Open',
|
||||
value: 'open',
|
||||
displayName: 'ID',
|
||||
name: 'id',
|
||||
type: 'options',
|
||||
typeOptions: {
|
||||
loadOptionsMethod: 'getCustomFields',
|
||||
},
|
||||
default: '',
|
||||
description: 'Custom field ID',
|
||||
},
|
||||
{
|
||||
name: 'New',
|
||||
value: 'new',
|
||||
},
|
||||
{
|
||||
name: 'Pending',
|
||||
value: 'pending',
|
||||
},
|
||||
{
|
||||
name: 'Solved',
|
||||
value: 'solved',
|
||||
},
|
||||
{
|
||||
name: 'Closed',
|
||||
value: 'closed',
|
||||
displayName: 'Value',
|
||||
name: 'value',
|
||||
type: 'string',
|
||||
default: '',
|
||||
description: 'Custom field Value.',
|
||||
},
|
||||
],
|
||||
default: '',
|
||||
description: 'The state of the ticket',
|
||||
}
|
||||
},
|
||||
],
|
||||
},
|
||||
{
|
||||
displayName: ' Update Fields',
|
||||
name: 'updateFieldsJson',
|
||||
type: 'json',
|
||||
typeOptions: {
|
||||
alwaysOpenEditWindow: true,
|
||||
},
|
||||
default: '',
|
||||
displayOptions: {
|
||||
show: {
|
||||
resource: [
|
||||
'ticket',
|
||||
],
|
||||
operation: [
|
||||
'update',
|
||||
],
|
||||
jsonParameters: [
|
||||
true,
|
||||
],
|
||||
},
|
||||
},
|
||||
},
|
||||
{
|
||||
displayName: ' Custom Fields',
|
||||
name: 'customFieldsJson',
|
||||
|
|
@ -407,7 +552,7 @@ export const ticketFields = [
|
|||
/* ticket:get */
|
||||
/* -------------------------------------------------------------------------- */
|
||||
{
|
||||
displayName: 'ID',
|
||||
displayName: 'Ticket ID',
|
||||
name: 'id',
|
||||
type: 'string',
|
||||
default: '',
|
||||
|
|
@ -485,35 +630,6 @@ export const ticketFields = [
|
|||
},
|
||||
},
|
||||
options: [
|
||||
{
|
||||
displayName: 'Status',
|
||||
name: 'status',
|
||||
type: 'options',
|
||||
options: [
|
||||
{
|
||||
name: 'Open',
|
||||
value: 'open',
|
||||
},
|
||||
{
|
||||
name: 'New',
|
||||
value: 'new',
|
||||
},
|
||||
{
|
||||
name: 'Pending',
|
||||
value: 'pending',
|
||||
},
|
||||
{
|
||||
name: 'Solved',
|
||||
value: 'solved',
|
||||
},
|
||||
{
|
||||
name: 'Closed',
|
||||
value: 'closed',
|
||||
},
|
||||
],
|
||||
default: '',
|
||||
description: 'The state of the ticket',
|
||||
},
|
||||
{
|
||||
displayName: 'Sort By',
|
||||
name: 'sortBy',
|
||||
|
|
@ -559,7 +675,36 @@ export const ticketFields = [
|
|||
],
|
||||
default: 'desc',
|
||||
description: 'Sort order',
|
||||
}
|
||||
},
|
||||
{
|
||||
displayName: 'Status',
|
||||
name: 'status',
|
||||
type: 'options',
|
||||
options: [
|
||||
{
|
||||
name: 'Open',
|
||||
value: 'open',
|
||||
},
|
||||
{
|
||||
name: 'New',
|
||||
value: 'new',
|
||||
},
|
||||
{
|
||||
name: 'Pending',
|
||||
value: 'pending',
|
||||
},
|
||||
{
|
||||
name: 'Solved',
|
||||
value: 'solved',
|
||||
},
|
||||
{
|
||||
name: 'Closed',
|
||||
value: 'closed',
|
||||
},
|
||||
],
|
||||
default: '',
|
||||
description: 'The state of the ticket',
|
||||
},
|
||||
],
|
||||
},
|
||||
|
||||
|
|
@ -567,7 +712,7 @@ export const ticketFields = [
|
|||
/* ticket:delete */
|
||||
/* -------------------------------------------------------------------------- */
|
||||
{
|
||||
displayName: 'ID',
|
||||
displayName: 'Ticket ID',
|
||||
name: 'id',
|
||||
type: 'string',
|
||||
default: '',
|
||||
|
|
|
|||
|
|
@ -54,4 +54,49 @@ export const ticketFieldFields = [
|
|||
},
|
||||
description: 'ticketField ID',
|
||||
},
|
||||
|
||||
/* -------------------------------------------------------------------------- */
|
||||
/* ticketField:getAll */
|
||||
/* -------------------------------------------------------------------------- */
|
||||
{
|
||||
displayName: 'Return All',
|
||||
name: 'returnAll',
|
||||
type: 'boolean',
|
||||
displayOptions: {
|
||||
show: {
|
||||
resource: [
|
||||
'ticketField',
|
||||
],
|
||||
operation: [
|
||||
'getAll',
|
||||
],
|
||||
},
|
||||
},
|
||||
default: false,
|
||||
description: 'If all results should be returned or only up to a given limit.',
|
||||
},
|
||||
{
|
||||
displayName: 'Limit',
|
||||
name: 'limit',
|
||||
type: 'number',
|
||||
displayOptions: {
|
||||
show: {
|
||||
resource: [
|
||||
'ticketField',
|
||||
],
|
||||
operation: [
|
||||
'getAll',
|
||||
],
|
||||
returnAll: [
|
||||
false,
|
||||
],
|
||||
},
|
||||
},
|
||||
typeOptions: {
|
||||
minValue: 1,
|
||||
maxValue: 100,
|
||||
},
|
||||
default: 100,
|
||||
description: 'How many results to return.',
|
||||
},
|
||||
] as INodeProperties[];
|
||||
|
|
|
|||
|
|
@ -12,6 +12,7 @@ import {
|
|||
} from 'n8n-workflow';
|
||||
|
||||
import {
|
||||
validateJSON,
|
||||
zendeskApiRequest,
|
||||
zendeskApiRequestAllItems,
|
||||
} from './GenericFunctions';
|
||||
|
|
@ -30,6 +31,7 @@ import {
|
|||
ITicket,
|
||||
IComment,
|
||||
} from './TicketInterface';
|
||||
import { response } from 'express';
|
||||
|
||||
export class Zendesk implements INodeType {
|
||||
description: INodeTypeDescription = {
|
||||
|
|
@ -83,6 +85,33 @@ export class Zendesk implements INodeType {
|
|||
|
||||
methods = {
|
||||
loadOptions: {
|
||||
// Get all the custom fields to display them to user so that he can
|
||||
// select them easily
|
||||
async getCustomFields(this: ILoadOptionsFunctions): Promise<INodePropertyOptions[]> {
|
||||
const returnData: INodePropertyOptions[] = [];
|
||||
const customFields = [
|
||||
'text',
|
||||
'textarea',
|
||||
'date',
|
||||
'integer',
|
||||
'decimal',
|
||||
'regexp',
|
||||
'multiselect',
|
||||
'tagger',
|
||||
];
|
||||
const fields = await zendeskApiRequestAllItems.call(this, 'ticket_fields', 'GET', '/ticket_fields');
|
||||
for (const field of fields) {
|
||||
if (customFields.includes(field.type)) {
|
||||
const fieldName = field.title;
|
||||
const fieldId = field.id;
|
||||
returnData.push({
|
||||
name: fieldName,
|
||||
value: fieldId,
|
||||
});
|
||||
}
|
||||
}
|
||||
return returnData;
|
||||
},
|
||||
// Get all the groups to display them to user so that he can
|
||||
// select them easily
|
||||
async getGroups(this: ILoadOptionsFunctions): Promise<INodePropertyOptions[]> {
|
||||
|
|
@ -131,42 +160,71 @@ export class Zendesk implements INodeType {
|
|||
if (operation === 'create') {
|
||||
const description = this.getNodeParameter('description', i) as string;
|
||||
const jsonParameters = this.getNodeParameter('jsonParameters', i) as boolean;
|
||||
const additionalFields = this.getNodeParameter('additionalFields', i) as IDataObject;
|
||||
const comment: IComment = {
|
||||
body: description,
|
||||
};
|
||||
const body: ITicket = {
|
||||
comment,
|
||||
};
|
||||
if (additionalFields.type) {
|
||||
body.type = additionalFields.type as string;
|
||||
}
|
||||
if (additionalFields.externalId) {
|
||||
body.external_id = additionalFields.externalId as string;
|
||||
}
|
||||
if (additionalFields.subject) {
|
||||
body.subject = additionalFields.subject as string;
|
||||
}
|
||||
if (additionalFields.status) {
|
||||
body.status = additionalFields.status as string;
|
||||
}
|
||||
if (additionalFields.recipient) {
|
||||
body.recipient = additionalFields.recipient as string;
|
||||
}
|
||||
if (additionalFields.group) {
|
||||
body.group = additionalFields.group as string;
|
||||
}
|
||||
if (additionalFields.tags) {
|
||||
body.tags = additionalFields.tags as string[];
|
||||
}
|
||||
if (jsonParameters) {
|
||||
|
||||
const customFieldsJson = this.getNodeParameter('customFieldsJson', i) as string;
|
||||
try {
|
||||
JSON.parse(customFieldsJson);
|
||||
} catch(err) {
|
||||
throw new Error('Custom fields must be a valid JSON');
|
||||
|
||||
if (customFieldsJson !== '' ) {
|
||||
|
||||
if (validateJSON(customFieldsJson) !== undefined) {
|
||||
|
||||
body.custom_fields = JSON.parse(customFieldsJson);
|
||||
|
||||
} else {
|
||||
throw new Error('Custom fields must be a valid JSON');
|
||||
}
|
||||
}
|
||||
|
||||
const additionalFieldsJson = this.getNodeParameter('additionalFieldsJson', i) as string;
|
||||
|
||||
if (additionalFieldsJson !== '' ) {
|
||||
|
||||
if (validateJSON(additionalFieldsJson) !== undefined) {
|
||||
|
||||
Object.assign(body, JSON.parse(additionalFieldsJson));
|
||||
|
||||
} else {
|
||||
throw new Error('Additional fields must be a valid JSON');
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
} else {
|
||||
|
||||
const additionalFields = this.getNodeParameter('additionalFields', i) as IDataObject;
|
||||
|
||||
const customFields = (this.getNodeParameter('customFieldsUi', i) as IDataObject).customFieldsValues as IDataObject[];
|
||||
|
||||
if (additionalFields.type) {
|
||||
body.type = additionalFields.type as string;
|
||||
}
|
||||
if (additionalFields.externalId) {
|
||||
body.external_id = additionalFields.externalId as string;
|
||||
}
|
||||
if (additionalFields.subject) {
|
||||
body.subject = additionalFields.subject as string;
|
||||
}
|
||||
if (additionalFields.status) {
|
||||
body.status = additionalFields.status as string;
|
||||
}
|
||||
if (additionalFields.recipient) {
|
||||
body.recipient = additionalFields.recipient as string;
|
||||
}
|
||||
if (additionalFields.group) {
|
||||
body.group = additionalFields.group as string;
|
||||
}
|
||||
if (additionalFields.tags) {
|
||||
body.tags = additionalFields.tags as string[];
|
||||
}
|
||||
if (customFields) {
|
||||
body.custom_fields = customFields;
|
||||
}
|
||||
body.custom_fields = JSON.parse(customFieldsJson);
|
||||
}
|
||||
responseData = await zendeskApiRequest.call(this, 'POST', '/tickets', { ticket: body });
|
||||
responseData = responseData.ticket;
|
||||
|
|
@ -175,37 +233,66 @@ export class Zendesk implements INodeType {
|
|||
if (operation === 'update') {
|
||||
const ticketId = this.getNodeParameter('id', i) as string;
|
||||
const jsonParameters = this.getNodeParameter('jsonParameters', i) as boolean;
|
||||
const updateFields = this.getNodeParameter('updateFields', i) as IDataObject;
|
||||
const body: ITicket = {};
|
||||
if (updateFields.type) {
|
||||
body.type = updateFields.type as string;
|
||||
}
|
||||
if (updateFields.externalId) {
|
||||
body.external_id = updateFields.externalId as string;
|
||||
}
|
||||
if (updateFields.subject) {
|
||||
body.subject = updateFields.subject as string;
|
||||
}
|
||||
if (updateFields.status) {
|
||||
body.status = updateFields.status as string;
|
||||
}
|
||||
if (updateFields.recipient) {
|
||||
body.recipient = updateFields.recipient as string;
|
||||
}
|
||||
if (updateFields.group) {
|
||||
body.group = updateFields.group as string;
|
||||
}
|
||||
if (updateFields.tags) {
|
||||
body.tags = updateFields.tags as string[];
|
||||
}
|
||||
|
||||
if (jsonParameters) {
|
||||
|
||||
const customFieldsJson = this.getNodeParameter('customFieldsJson', i) as string;
|
||||
try {
|
||||
JSON.parse(customFieldsJson);
|
||||
} catch(err) {
|
||||
throw new Error('Custom fields must be a valid JSON');
|
||||
|
||||
if (customFieldsJson !== '' ) {
|
||||
|
||||
if (validateJSON(customFieldsJson) !== undefined) {
|
||||
|
||||
body.custom_fields = JSON.parse(customFieldsJson);
|
||||
|
||||
} else {
|
||||
throw new Error('Custom fields must be a valid JSON');
|
||||
}
|
||||
}
|
||||
|
||||
const updateFieldsJson = this.getNodeParameter('updateFieldsJson', i) as string;
|
||||
|
||||
if (updateFieldsJson !== '' ) {
|
||||
|
||||
if (validateJSON(updateFieldsJson) !== undefined) {
|
||||
|
||||
Object.assign(body, JSON.parse(updateFieldsJson));
|
||||
|
||||
} else {
|
||||
throw new Error('Additional fields must be a valid JSON');
|
||||
}
|
||||
}
|
||||
|
||||
} else {
|
||||
|
||||
const updateFields = this.getNodeParameter('updateFields', i) as IDataObject;
|
||||
|
||||
const customFields = (this.getNodeParameter('customFieldsUi', i) as IDataObject).customFieldsValues as IDataObject[];
|
||||
|
||||
if (updateFields.type) {
|
||||
body.type = updateFields.type as string;
|
||||
}
|
||||
if (updateFields.externalId) {
|
||||
body.external_id = updateFields.externalId as string;
|
||||
}
|
||||
if (updateFields.subject) {
|
||||
body.subject = updateFields.subject as string;
|
||||
}
|
||||
if (updateFields.status) {
|
||||
body.status = updateFields.status as string;
|
||||
}
|
||||
if (updateFields.recipient) {
|
||||
body.recipient = updateFields.recipient as string;
|
||||
}
|
||||
if (updateFields.group) {
|
||||
body.group = updateFields.group as string;
|
||||
}
|
||||
if (updateFields.tags) {
|
||||
body.tags = updateFields.tags as string[];
|
||||
}
|
||||
if (customFields) {
|
||||
body.custom_fields = customFields;
|
||||
}
|
||||
body.custom_fields = JSON.parse(customFieldsJson);
|
||||
}
|
||||
responseData = await zendeskApiRequest.call(this, 'PUT', `/tickets/${ticketId}`, { ticket: body });
|
||||
responseData = responseData.ticket;
|
||||
|
|
@ -259,8 +346,15 @@ export class Zendesk implements INodeType {
|
|||
}
|
||||
//https://developer.zendesk.com/rest_api/docs/support/ticket_fields#list-ticket-fields
|
||||
if (operation === 'getAll') {
|
||||
responseData = await zendeskApiRequest.call(this, 'GET', '/ticket_fields', {}, qs);
|
||||
responseData = responseData.ticket_fields;
|
||||
const returnAll = this.getNodeParameter('returnAll', i) as boolean;
|
||||
if (returnAll) {
|
||||
responseData = await zendeskApiRequestAllItems.call(this, 'ticket_fields', 'GET', '/ticket_fields', {}, qs);
|
||||
} else {
|
||||
const limit = this.getNodeParameter('limit', i) as number;
|
||||
qs.limit = limit;
|
||||
responseData = await zendeskApiRequestAllItems.call(this, 'ticket_fields', 'GET', '/ticket_fields', {}, qs);
|
||||
responseData = responseData.slice(0, limit);
|
||||
}
|
||||
}
|
||||
}
|
||||
if (Array.isArray(responseData)) {
|
||||
|
|
|
|||
Loading…
Reference in a new issue