import { IDataObject, ILoadOptionsFunctions, INodeExecutionData, INodePropertyOptions, INodeType, INodeTypeDescription, NodeOperationError, } from 'n8n-workflow'; import { IExecuteFunctions, } from 'n8n-core'; import { capitalize, freshdeskApiRequest, freshdeskApiRequestAllItems, // validateJSON, } from './GenericFunctions'; import { ICreateContactBody, } from './ContactInterface'; import { contactFields, contactOperations, } from './ContactDescription'; enum Status { Open = 2, Pending = 3, Resolved = 4, Closed = 5, } enum Priority { Low = 1, Medium = 2, High = 3, Urgent = 4, } enum Source { Email = 1, Portal = 2, Phone = 3, Chat = 7, Mobihelp = 8, FeedbackWidget = 9, OutboundEmail = 10, } interface ICreateTicketBody { name?: string; requester_id?: number; email?: string; facebook_id?: string; phone?: string; twitter_id?: string; unique_external_id?: string; subject?: string | null; type?: string; status?: Status; priority?: Priority; description?: string; responder_id?: number; cc_emails?: [string]; custom_fields?: IDataObject; due_by?: string; email_config_id?: number; fr_due_by?: string; group_id?: number; product_id?: number; source?: Source; tags?: [string]; company_id?: number; } export class Freshdesk implements INodeType { description: INodeTypeDescription = { displayName: 'Freshdesk', name: 'freshdesk', icon: 'file:freshdesk.png', group: ['output'], version: 1, subtitle: '={{$parameter["operation"] + ": " + $parameter["resource"]}}', description: 'Consume Freshdesk API', defaults: { name: 'Freshdesk', color: '#25c10b', }, inputs: ['main'], outputs: ['main'], credentials: [ { name: 'freshdeskApi', required: true, }, ], properties: [ { displayName: 'Resource', name: 'resource', type: 'options', required: true, options: [ { name: 'Contact', value: 'contact', }, { name: 'Ticket', value: 'ticket', }, ], default: 'ticket', description: 'The resource to operate on.', }, { displayName: 'Operation', name: 'operation', type: 'options', required: true, displayOptions: { show: { resource: [ 'ticket', ], }, }, options: [ { name: 'Create', value: 'create', description: 'Create a new ticket', }, { name: 'Delete', value: 'delete', description: 'Delete a ticket', }, { name: 'Get', value: 'get', description: 'Get a ticket', }, { name: 'Get All', value: 'getAll', description: 'Get all tickets', }, { name: 'Update', value: 'update', description: 'Update a ticket', }, ], default: 'create', description: 'The operation to perform.', }, { displayName: 'Requester Identification', name: 'requester', type: 'options', required: true, displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'create', ], }, }, options: [ { name: 'Email', value: 'email', description: `Email address of the requester. If no contact exists with this email address in Freshdesk, it will be added as a new contact.`, }, { name: 'Facebook Id', value: 'facebookId', description: `Facebook ID of the requester. If no contact exists with this facebook_id, then a new contact will be created.`, }, { name: 'Phone', value: 'phone', description: `Phone number of the requester. If no contact exists with this phone number in Freshdesk, it will be added as a new contact. If the phone number is set and the email address is not, then the name attribute is mandatory.`, }, { name: 'Requester Id', value: 'requesterId', description: `User ID of the requester. For existing contacts, the requester_id can be passed instead of the requester's email.`, }, { name: 'Twitter Id', value: 'twitterId', description: `Twitter handle of the requester. If no contact exists with this handle in Freshdesk, it will be added as a new contact.`, }, { name: 'Unique External Id', value: 'uniqueExternalId', description: `External ID of the requester. If no contact exists with this external ID in Freshdesk, they will be added as a new contact.`, }, ], default: 'requesterId', description: 'Requester Identification', }, { displayName: 'Value', name: 'requesterIdentificationValue', type: 'string', required: true, displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'create', ], }, }, default: '', description: `Value of the identification selected `, }, { displayName: 'Status', name: 'status', type: 'options', required: true, displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'create', ], }, }, options: [ { name: 'Closed', value: 'closed', }, { name: 'Open', value: 'open', }, { name: 'Pending', value: 'pending', }, { name: 'Resolved', value: 'resolved', }, ], default: 'pending', description: 'Status', }, { displayName: 'Priority', name: 'priority', type: 'options', required: true, displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'create', ], }, }, options: [ { name: 'Low', value: 'low', }, { name: 'Medium', value: 'medium', }, { name: 'High', value: 'high', }, { name: 'Urgent', value: 'urgent', }, ], default: 'low', description: 'Priority', }, { displayName: 'Source', name: 'source', type: 'options', required: true, displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'create', ], }, }, options: [ { name: 'Chat', value: 'chat', }, { name: 'Email', value: 'email', }, { name: 'Feedback Widget', value: 'feedbackWidget', }, { name: 'Phone', value: 'phone', }, { name: 'Portal', value: 'portal', }, { name: 'Mobihelp', value: 'mobileHelp', }, { name: 'Outbound Email', value: 'OutboundEmail', }, ], default: 'portal', description: 'The channel through which the ticket was created.', }, // { // displayName: 'JSON Parameters', // name: 'jsonParameters', // type: 'boolean', // default: false, // description: '', // displayOptions: { // show: { // resource: [ // 'ticket' // ], // operation: [ // 'create', // ] // }, // }, // }, { displayName: 'Options', name: 'options', type: 'collection', placeholder: 'Add Option', default: {}, displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'create', ], }, }, options: [ { displayName: 'Agent', name: 'agent', type: 'options', default: '', typeOptions: { loadOptionsMethod: 'getAgents', }, description: 'ID of the agent to whom the ticket has been assigned', }, { displayName: 'CC Emails', name: 'ccEmails', type: 'string', default: '', description: `Separated by , email addresses added in the 'cc' field of the incoming ticket email`, }, { displayName: 'Company', name: 'company', type: 'options', default: '', typeOptions: { loadOptionsMethod: 'getCompanies', }, description: `Company ID of the requester. This attribute can only be set if the Multiple Companies feature is enabled (Estate plan and above)`, }, { displayName: 'Description', name: 'description', type: 'string', default: '', typeOptions: { rows: 5, alwaysOpenEditWindow: true, }, description: 'HTML content of the ticket.', }, { displayName: 'Due By', name: 'dueBy', type: 'dateTime', default: '', description: `Timestamp that denotes when the ticket is due to be resolved`, }, { displayName: 'Email config Id', name: 'emailConfigId', type: 'number', default: '', description: `ID of email config which is used for this ticket. (i.e., support@yourcompany.com/sales@yourcompany.com) If product_id is given and email_config_id is not given, product's primary email_config_id will be set`, }, { displayName: 'FR Due By', name: 'frDueBy', type: 'dateTime', default: '', description: `Timestamp that denotes when the first response is due`, }, { displayName: 'Group', name: 'group', type: 'options', default: '', typeOptions: { loadOptionsMethod: 'getGroups', }, description: `ID of the group to which the ticket has been assigned. The default value is the ID of the group that is associated with the given email_config_id`, }, { displayName: 'Name', name: 'name', type: 'string', default: '', placeholder: '', description: 'Name of the requester', }, { displayName: 'Product', name: 'product', type: 'options', default: '', typeOptions: { loadOptionsMethod: 'getProducts', }, description: `ID of the product to which the ticket is associated. It will be ignored if the email_config_id attribute is set in the request.`, }, { displayName: 'Subject', name: 'subject', type: 'string', default: '', placeholder: '', description: 'Subject of the ticket.', }, { displayName: 'Tags', name: 'tags', type: 'string', default: '', description: `separated by , tags that have been associated with the ticket`, }, { displayName: 'Type', name: 'type', type: 'options', default: 'Question', description: 'Helps categorize the ticket according to the different kinds of issues your support team deals with.', options: [ { name: 'Feature Request', value: 'Feature Request', }, { name: 'Incident', value: 'Incident', }, { name: 'Problem', value: 'Problem', }, { name: 'Question', value: 'Question', }, { name: 'Refund', value: 'Refund', }, ], }, ], }, // { // displayName: 'Custom Fields', // name: 'customFieldsUi', // placeholder: 'Add Custom fields', // type: 'fixedCollection', // required: false, // default: '', // typeOptions: { // multipleValues: true, // }, // displayOptions: { // show: { // resource: [ // 'ticket' // ], // operation: [ // 'create' // ], // jsonParameters: [ // false, // ], // }, // }, // description: 'Key value pairs containing the names and values of custom fields.', // options: [ // { // name: 'customFieldsValues', // displayName: 'Custom fields', // values: [ // { // displayName: 'Key', // required: false, // name: 'key', // type: 'string', // default: '', // }, // { // displayName: 'Value', // name: 'value', // type: 'string', // required: false, // default: '', // }, // ], // }, // ], // }, // { // displayName: 'Custom Fields', // name: 'customFieldsJson', // type: 'json', // typeOptions: { // alwaysOpenEditWindow: true, // }, // displayOptions: { // show: { // resource: [ // 'ticket', // ], // operation: [ // 'create', // ], // jsonParameters: [ // true, // ], // }, // }, // default: '', // required: false, // placeholder: `{ // 'gadget': 'Cold Welder', // }`, // description: 'Key value pairs containing the names and values of custom fields.', // }, { displayName: 'Ticket ID', name: 'ticketId', type: 'string', required: true, displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'update', ], }, }, default: '', description: 'Ticket ID', }, { displayName: 'Update Fields', name: 'updateFields', type: 'collection', placeholder: 'Add Field', default: {}, displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'update', ], }, }, options: [ { displayName: 'Agent', name: 'agent', type: 'options', default: '', typeOptions: { loadOptionsMethod: 'getAgents', }, description: 'ID of the agent to whom the ticket has been assigned', }, { displayName: 'CC Emails', name: 'ccEmails', type: 'string', default: '', description: `Separated by , email addresses added in the 'cc' field of the incoming ticket email`, }, { displayName: 'Company', name: 'company', type: 'options', default: '', typeOptions: { loadOptionsMethod: 'getCompanies', }, description: `Company ID of the requester. This attribute can only be set if the Multiple Companies feature is enabled (Estate plan and above)`, }, { displayName: 'Due By', name: 'dueBy', type: 'dateTime', default: '', description: `Timestamp that denotes when the ticket is due to be resolved`, }, { displayName: 'Email config Id', name: 'emailConfigId', type: 'number', default: '', description: `ID of email config which is used for this ticket. (i.e., support@yourcompany.com/sales@yourcompany.com) If product_id is given and email_config_id is not given, product's primary email_config_id will be set`, }, { displayName: 'FR Due By', name: 'frDueBy', type: 'dateTime', default: '', description: `Timestamp that denotes when the first response is due`, }, { displayName: 'Group', name: 'group', type: 'options', default: '', typeOptions: { loadOptionsMethod: 'getGroups', }, description: `ID of the group to which the ticket has been assigned. The default value is the ID of the group that is associated with the given email_config_id`, }, { displayName: 'Name', name: 'name', type: 'string', default: '', placeholder: '', description: 'Name of the requester', }, { displayName: 'Product', name: 'product', type: 'options', default: '', typeOptions: { loadOptionsMethod: 'getProducts', }, description: `ID of the product to which the ticket is associated. It will be ignored if the email_config_id attribute is set in the request.`, }, { displayName: 'Priority', name: 'priority', type: 'options', required: true, options: [ { name: 'Low', value: 'low', }, { name: 'Medium', value: 'medium', }, { name: 'High', value: 'high', }, { name: 'Urgent', value: 'urgent', }, ], default: 'low', description: 'Priority', }, { displayName: 'Requester Identification', name: 'requester', type: 'options', options: [ { name: 'Email', value: 'email', description: `Email address of the requester. If no contact exists with this email address in Freshdesk, it will be added as a new contact.`, }, { name: 'Facebook Id', value: 'facebookId', description: `Facebook ID of the requester. If no contact exists with this facebook_id, then a new contact will be created.`, }, { name: 'Phone', value: 'phone', description: `Phone number of the requester. If no contact exists with this phone number in Freshdesk, it will be added as a new contact. If the phone number is set and the email address is not, then the name attribute is mandatory.`, }, { name: 'Requester Id', value: 'requesterId', description: `User ID of the requester. For existing contacts, the requester_id can be passed instead of the requester's email.`, }, { name: 'Twitter Id', value: 'twitterId', description: `Twitter handle of the requester. If no contact exists with this handle in Freshdesk, it will be added as a new contact.`, }, { name: 'Unique External Id', value: 'uniqueExternalId', description: `External ID of the requester. If no contact exists with this external ID in Freshdesk, they will be added as a new contact.`, }, ], default: 'requesterId', description: 'Requester Identification', }, { displayName: 'Requester Value', name: 'requesterIdentificationValue', type: 'string', default: '', description: `Value of the identification selected `, }, { displayName: 'Status', name: 'status', type: 'options', required: true, options: [ { name: 'Open', value: 'open', }, { name: 'Pending', value: 'pending', }, { name: 'Resolved', value: 'resolved', }, { name: 'Closed', value: 'closed', }, ], default: 'pending', description: 'Status', }, { displayName: 'Source', name: 'source', type: 'options', required: true, options: [ { name: 'Chat', value: 'chat', }, { name: 'Email', value: 'email', }, { name: 'Feedback Widget', value: 'feedbackWidget', }, { name: 'Mobihelp', value: 'mobileHelp', }, { name: 'Outbound Email', value: 'OutboundEmail', }, { name: 'Phone', value: 'phone', }, { name: 'Portal', value: 'portal', }, ], default: 'portal', description: 'The channel through which the ticket was created.', }, { displayName: 'Tags', name: 'tags', type: 'string', default: '', description: `separated by , tags that have been associated with the ticket`, }, { displayName: 'Type', name: 'type', type: 'options', default: 'Question', description: 'Helps categorize the ticket according to the different kinds of issues your support team deals with.', options: [ { name: 'Feature Request', value: 'Feature Request', }, { name: 'Incident', value: 'Incident', }, { name: 'Problem', value: 'Problem', }, { name: 'Question', value: 'Question', }, { name: 'Refund', value: 'Refund', }, ], }, ], }, { displayName: 'Ticket ID', name: 'ticketId', type: 'string', required: true, displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'get', ], }, }, default: '', description: 'Ticket ID', }, { displayName: 'Return All', name: 'returnAll', type: 'boolean', displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'getAll', ], }, }, default: false, description: 'If all results should be returned or only up to a given limit.', }, { displayName: 'Limit', name: 'limit', type: 'number', displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'getAll', ], returnAll: [ false, ], }, }, typeOptions: { minValue: 1, maxValue: 10, }, default: 5, description: 'How many results to return.', }, { displayName: 'Options', name: 'options', type: 'collection', placeholder: 'Add Option', default: {}, displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'getAll', ], }, }, options: [ { displayName: 'Company ID', name: 'companyId', type: 'string', default: '', }, { displayName: 'Include', name: 'include', type: 'multiOptions', options: [ { name: 'Company', value: 'company', }, { name: 'Description', value: 'description', }, { name: 'Requester', value: 'requester', }, { name: 'Stats', value: 'stats', }, ], default: [], }, { displayName: 'Order', name: 'order', type: 'options', options: [ { name: 'ASC', value: 'asc', }, { name: 'DESC', value: 'desc', }, ], default: 'desc', description: 'Order sort attribute ascending or descending.', }, { displayName: 'Order By', name: 'orderBy', type: 'options', options: [ { name: 'Created At', value: 'createdAt', }, { name: 'Due By', value: 'dueBy', }, { name: 'Updated At', value: 'updatedAt', }, ], default: '', description: 'Sort collection by object attribute.', }, { displayName: 'Requester Email', name: 'requesterEmail', type: 'string', default: '', }, { displayName: 'Requester ID', name: 'requesterId', type: 'string', default: '', }, { displayName: 'Updated Since', name: 'updatedSince', type: 'dateTime', default: '', }, ], }, { displayName: 'Ticket ID', name: 'ticketId', type: 'string', required: true, displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'delete', ], }, }, default: '', description: 'Ticket ID', }, // CONTACTS ...contactOperations, ...contactFields, ], }; methods = { loadOptions: { // Get all the agents to display them to user so that he can // select them easily async getAgents(this: ILoadOptionsFunctions): Promise { const returnData: INodePropertyOptions[] = []; const agents = await freshdeskApiRequest.call(this, 'GET', '/agents'); for (const agent of agents) { const agentName = agent.contact.name; const agentId = agent.id; returnData.push({ name: agentName, value: agentId, }); } return returnData; }, // Get all the groups to display them to user so that he can // select them easily async getGroups(this: ILoadOptionsFunctions): Promise { const returnData: INodePropertyOptions[] = []; const groups = await freshdeskApiRequest.call(this, 'GET', '/groups'); for (const group of groups) { const groupName = group.name; const groupId = group.id; returnData.push({ name: groupName, value: groupId, }); } return returnData; }, // Get all the products to display them to user so that he can // select them easily async getProducts(this: ILoadOptionsFunctions): Promise { const returnData: INodePropertyOptions[] = []; const products = await freshdeskApiRequest.call(this, 'GET', '/products'); for (const product of products) { const productName = product.name; const productId = product.id; returnData.push({ name: productName, value: productId, }); } return returnData; }, // Get all the companies to display them to user so that he can // select them easily async getCompanies(this: ILoadOptionsFunctions): Promise { const returnData: INodePropertyOptions[] = []; const companies = await freshdeskApiRequest.call(this, 'GET', '/companies'); for (const company of companies) { const companyName = company.name; const companyId = company.id; returnData.push({ name: companyName, value: companyId, }); } return returnData; }, }, }; async execute(this: IExecuteFunctions): Promise { const items = this.getInputData(); const returnData: IDataObject[] = []; let responseData; const qs: IDataObject = {}; const resource = this.getNodeParameter('resource', 0) as string; const operation = this.getNodeParameter('operation', 0) as string; for (let i = 0; i < items.length; i++) { try { if (resource === 'ticket') { //https://developers.freshdesk.com/api/#create_ticket if (operation === 'create') { const requester = this.getNodeParameter('requester', i) as string; const value = this.getNodeParameter('requesterIdentificationValue', i) as string; const status = this.getNodeParameter('status', i) as string; const priority = this.getNodeParameter('priority', i) as string; const source = this.getNodeParameter('source', i) as string; const options = this.getNodeParameter('options', i) as IDataObject; //const jsonActive = this.getNodeParameter('jsonParameters') as boolean; const body: ICreateTicketBody = { // @ts-ignore status: Status[capitalize(status)], // @ts-ignore priority: Priority[capitalize(priority)], // @ts-ignore source: Source[capitalize(source)], }; if (requester === 'requesterId') { // @ts-ignore if (isNaN(value)) { throw new NodeOperationError(this.getNode(), 'Requester Id must be a number'); } body.requester_id = parseInt(value, 10); } else if (requester === 'email') { body.email = value; } else if (requester === 'facebookId') { body.facebook_id = value; } else if (requester === 'phone') { body.phone = value; } else if (requester === 'twitterId') { body.twitter_id = value; } else if (requester === 'uniqueExternalId') { body.unique_external_id = value; } // if (!jsonActive) { // const customFieldsUi = this.getNodeParameter('customFieldsUi') as IDataObject; // if (Object.keys(customFieldsUi).length > 0) { // const aux: IDataObject = {}; // // @ts-ignore // customFieldsUi.customFieldsValues.forEach( o => { // aux[`${o.key}`] = o.value; // return aux; // }); // body.custom_fields = aux; // } else { // body.custom_fields = validateJSON(this.getNodeParameter('customFielsJson') as string); // } if (options.name) { body.name = options.name as string; } if (options.subject) { body.subject = options.subject as string; } else { body.subject = 'null'; } if (options.type) { body.type = options.type as string; } if (options.description) { body.description = options.description as string; } else { body.description = 'null'; } if (options.agent) { body.responder_id = options.agent as number; } if (options.company) { body.company_id = options.company as number; } if (options.product) { body.product_id = options.product as number; } if (options.group) { body.group_id = options.group as number; } if (options.frDueBy) { body.fr_due_by = options.frDueBy as string; } if (options.emailConfigId) { body.email_config_id = options.emailConfigId as number; } if (options.dueBy) { body.due_by = options.dueBy as string; } if (options.tags) { body.tags = (options.tags as string).split(',') as [string]; } if (options.ccEmails) { body.cc_emails = (options.ccEmails as string).split(',') as [string]; } responseData = await freshdeskApiRequest.call(this, 'POST', '/tickets', body); } //https://developers.freshdesk.com/api/#update_ticket if (operation === 'update') { const ticketId = this.getNodeParameter('ticketId', i) as string; const updateFields = this.getNodeParameter('updateFields', i) as IDataObject; const body: ICreateTicketBody = {}; if (updateFields.requester) { const value = updateFields.requesterIdentificationValue as string; if (updateFields.requester === 'requesterId') { // @ts-ignore if (isNaN(parseInt(value, 10))) { throw new NodeOperationError(this.getNode(), 'Requester Id must be a number'); } body.requester_id = parseInt(value as string, 10); } else if (updateFields.requester === 'email') { body.email = value as string; } else if (updateFields.requester === 'facebookId') { body.facebook_id = value as string; } else if (updateFields.requester === 'phone') { body.phone = value as string; } else if (updateFields.requester === 'twitterId') { body.twitter_id = value as string; } else if (updateFields.requester === 'uniqueExternalId') { body.unique_external_id = value as string; } } if (updateFields.status) { //@ts-ignore body.status = Status[capitalize(updateFields.status)]; } if (updateFields.priority) { //@ts-ignore body.priority = Priority[capitalize(updateFields.priority)]; } if (updateFields.source) { //@ts-ignore body.source = Source[capitalize(updateFields.source)]; } if (updateFields.name) { body.name = updateFields.name as string; } if (updateFields.type) { body.type = updateFields.type as string; } if (updateFields.agent) { body.responder_id = updateFields.agent as number; } if (updateFields.company) { body.company_id = updateFields.company as number; } if (updateFields.product) { body.product_id = updateFields.product as number; } if (updateFields.group) { body.group_id = updateFields.group as number; } if (updateFields.frDueBy) { body.fr_due_by = updateFields.frDueBy as string; } if (updateFields.emailConfigId) { body.email_config_id = updateFields.emailConfigId as number; } if (updateFields.dueBy) { body.due_by = updateFields.dueBy as string; } if (updateFields.tags) { body.tags = (updateFields.tags as string).split(',') as [string]; } if (updateFields.ccEmails) { body.cc_emails = (updateFields.ccEmails as string).split(',') as [string]; } responseData = await freshdeskApiRequest.call(this, 'PUT', `/tickets/${ticketId}`, body); } //https://developers.freshdesk.com/api/#view_a_ticket if (operation === 'get') { const ticketId = this.getNodeParameter('ticketId', i) as string; responseData = await freshdeskApiRequest.call(this, 'GET', `/tickets/${ticketId}`); } //https://developers.freshdesk.com/api/#list_all_tickets if (operation === 'getAll') { const returnAll = this.getNodeParameter('returnAll', i) as boolean; const options = this.getNodeParameter('options', i) as IDataObject; if (options.requesterId) { qs.requester_id = options.requesterId as string; } if (options.requesterEmail) { qs.email = options.requesterEmail as string; } if (options.companyId) { qs.company_id = options.companyId as string; } if (options.updatedSince) { qs.updated_since = options.updatedSince as string; } if (options.orderBy) { qs.order_by = options.orderBy as string; } if (options.order) { qs.order_type = options.order as string; } if (options.include) { if ((options.include as string[]).length !== 0) { qs.include = (options.include as string[]).join(','); } } if (returnAll === true) { responseData = await freshdeskApiRequestAllItems.call(this, 'GET', '/tickets', {}, qs); } else { qs.per_page = this.getNodeParameter('limit', i) as number; responseData = await freshdeskApiRequest.call(this, 'GET', '/tickets', {}, qs); } } //https://developers.freshdesk.com/api/#delete_a_ticket if (operation === 'delete') { const ticketId = this.getNodeParameter('ticketId', i) as string; responseData = await freshdeskApiRequest.call(this, 'DELETE', `/tickets/${ticketId}`); } } else if (resource === 'contact') { //https://developers.freshdesk.com/api/#create_contact if (operation === 'create') { const name = this.getNodeParameter('name', i) as string; const email = this.getNodeParameter('email', i) as string; const additionalFields = this.getNodeParameter('additionalFields', i, {}) as IDataObject; if (additionalFields.customFields) { const metadata = (additionalFields.customFields as IDataObject).customField as IDataObject[]; additionalFields.custom_fields = {}; for (const data of metadata) { //@ts-ignore additionalFields.custom_fields[data.name as string] = data.value; } delete additionalFields.customFields; } const body: ICreateContactBody = additionalFields; body.name = name; if (email) { body.email = email; } responseData = await freshdeskApiRequest.call(this, 'POST', '/contacts', body); //https://developers.freshdesk.com/api/#delete_contact } else if (operation === 'delete') { const contactId = this.getNodeParameter('contactId', i) as string; responseData = await freshdeskApiRequest.call(this, 'DELETE', `/contacts/${contactId}`, {}); } else if (operation === 'get') { const contactId = this.getNodeParameter('contactId', i) as string; responseData = await freshdeskApiRequest.call(this, 'GET', `/contacts/${contactId}`, {}); //https://developers.freshdesk.com/api/#list_all_contacts } else if (operation === 'getAll') { const qs = this.getNodeParameter('filters', i, {}) as IDataObject; responseData = await freshdeskApiRequest.call(this, 'GET', '/contacts', {}, qs); //https://developers.freshdesk.com/api/#update_contact } else if (operation === 'update') { const contactId = this.getNodeParameter('contactId', i) as string; const additionalFields = this.getNodeParameter('additionalFields', i, {}) as IDataObject; if (additionalFields.customFields) { const metadata = (additionalFields.customFields as IDataObject).customField as IDataObject[]; additionalFields.custom_fields = {}; for (const data of metadata) { //@ts-ignore additionalFields.custom_fields[data.name as string] = data.value; } delete additionalFields.customFields; } const body: ICreateContactBody = additionalFields; responseData = await freshdeskApiRequest.call(this, 'PUT', `/contacts/${contactId}`, body); } } if (Array.isArray(responseData)) { returnData.push.apply(returnData, responseData as IDataObject[]); } else { if (responseData === undefined) { responseData = { success: true, }; } returnData.push(responseData as IDataObject); } } catch (error) { if (this.continueOnFail()) { returnData.push({ error: error.message }); continue; } throw error; } } return [this.helpers.returnJsonArray(returnData)]; } }