import { INodeProperties } from 'n8n-workflow';
export const agentGroupOperations: INodeProperties[] = [
{
displayName: 'Operation',
name: 'operation',
type: 'options',
noDataExpression: true,
displayOptions: {
show: {
resource: ['agentGroup'],
},
},
options: [
{
name: 'Create',
value: 'create',
description: 'Create an agent group',
action: 'Create an agent group',
},
{
name: 'Delete',
value: 'delete',
description: 'Delete an agent group',
action: 'Delete an agent group',
},
{
name: 'Get',
value: 'get',
description: 'Retrieve an agent group',
action: 'Get an agent group',
},
{
name: 'Get Many',
value: 'getAll',
description: 'Retrieve many agent groups',
action: 'Get many agent groups',
},
{
name: 'Update',
value: 'update',
description: 'Update an agent group',
action: 'Update an agent group',
},
],
default: 'create',
},
];
export const agentGroupFields: INodeProperties[] = [
// ----------------------------------------
// agentGroup: create
// ----------------------------------------
{
displayName: 'Name',
name: 'name',
type: 'string',
required: true,
default: '',
displayOptions: {
show: {
resource: ['agentGroup'],
operation: ['create'],
},
},
},
{
displayName: 'Additional Fields',
name: 'additionalFields',
type: 'collection',
placeholder: 'Add Field',
default: {},
displayOptions: {
show: {
resource: ['agentGroup'],
operation: ['create'],
},
},
options: [
{
displayName: 'Description',
name: 'description',
type: 'string',
default: '',
},
{
displayName: 'Escalate to Agent Name or ID',
name: 'escalate_to',
type: 'options',
default: '',
typeOptions: {
loadOptionsMethod: 'getAgents',
},
description:
'ID of the user to whom an escalation email is sent if a ticket in this group is unassigned. Choose from the list, or specify an ID using an expression.',
},
{
displayName: 'Member Names or IDs',
name: 'members',
type: 'multiOptions',
default: [],
description:
'Comma-separated IDs of agents who are members of this group. Choose from the list or specify an ID using an expression. Choose from the list, or specify IDs using an expression.',
typeOptions: {
loadOptionsMethod: 'getAgents',
},
},
{
displayName: 'Observer Names or IDs',
name: 'observers',
type: 'multiOptions',
default: [],
description:
'Comma-separated agent IDs who are observers of this group. Choose from the list or specify an ID using an expression. Choose from the list, or specify IDs using an expression.',
typeOptions: {
loadOptionsMethod: 'getAgents',
},
},
{
displayName: 'Unassigned For',
name: 'unassigned_for',
description:
'Time after which an escalation email is sent if a ticket in the group remains unassigned',
type: 'options',
default: '30m',
options: [
{
name: '1 Day',
value: '1d',
},
{
name: '1 Hour',
value: '1h',
},
{
name: '12 Hours',
value: '12h',
},
{
name: '2 Days',
value: '2d',
},
{
name: '2 Hours',
value: '2h',
},
{
name: '3 Days',
value: '3d',
},
{
name: '30 Minutes',
value: '30m',
},
{
name: '8 Hours',
value: '8h',
},
],
},
],
},
// ----------------------------------------
// agentGroup: delete
// ----------------------------------------
{
displayName: 'Agent Group ID',
name: 'agentGroupId',
description: 'ID of the agent group to delete',
type: 'string',
required: true,
default: '',
displayOptions: {
show: {
resource: ['agentGroup'],
operation: ['delete'],
},
},
},
// ----------------------------------------
// agentGroup: get
// ----------------------------------------
{
displayName: 'Agent Group ID',
name: 'agentGroupId',
description: 'ID of the agent group to retrieve',
type: 'string',
required: true,
default: '',
displayOptions: {
show: {
resource: ['agentGroup'],
operation: ['get'],
},
},
},
// ----------------------------------------
// agentGroup: getAll
// ----------------------------------------
{
displayName: 'Return All',
name: 'returnAll',
type: 'boolean',
default: false,
description: 'Whether to return all results or only up to a given limit',
displayOptions: {
show: {
resource: ['agentGroup'],
operation: ['getAll'],
},
},
},
{
displayName: 'Limit',
name: 'limit',
type: 'number',
default: 50,
description: 'Max number of results to return',
typeOptions: {
minValue: 1,
},
displayOptions: {
show: {
resource: ['agentGroup'],
operation: ['getAll'],
returnAll: [false],
},
},
},
// ----------------------------------------
// agentGroup: update
// ----------------------------------------
{
displayName: 'Agent Group ID',
name: 'agentGroupId',
description: 'ID of the agent group to update',
type: 'string',
required: true,
default: '',
displayOptions: {
show: {
resource: ['agentGroup'],
operation: ['update'],
},
},
},
{
displayName: 'Update Fields',
name: 'updateFields',
type: 'collection',
placeholder: 'Add Field',
default: {},
displayOptions: {
show: {
resource: ['agentGroup'],
operation: ['update'],
},
},
options: [
{
displayName: 'Description',
name: 'description',
type: 'string',
default: '',
},
{
displayName: 'Escalate to Agent Name or ID',
name: 'escalate_to',
type: 'options',
default: '',
description:
'ID of the agent to whom an escalation email is sent if a ticket in this group is unassigned. Choose from the list, or specify an ID using an expression.',
typeOptions: {
loadOptionsMethod: 'getAgents',
},
},
{
displayName: 'Member Names or IDs',
name: 'members',
type: 'multiOptions',
default: [],
description:
'Comma-separated IDs of agents who are members of this group. Choose from the list or specify an ID using an expression. Choose from the list, or specify IDs using an expression.',
typeOptions: {
loadOptionsMethod: 'getAgents',
},
},
{
displayName: 'Name',
name: 'name',
type: 'string',
default: '',
},
{
displayName: 'Observer Names or IDs',
name: 'observers',
type: 'multiOptions',
default: [],
description:
'Comma-separated agent user IDs who are observers of this group. Choose from the list or specify an ID using an expression. Choose from the list, or specify IDs using an expression.',
typeOptions: {
loadOptionsMethod: 'getAgents',
},
},
{
displayName: 'Unassigned For',
name: 'unassigned_for',
description:
'Time after which an escalation email is sent if a ticket in the group remains unassigned',
type: 'options',
default: '30m',
options: [
{
name: '1 Day',
value: '1d',
},
{
name: '1 Hour',
value: '1h',
},
{
name: '12 Hours',
value: '12h',
},
{
name: '2 Days',
value: '2d',
},
{
name: '2 Hours',
value: '2h',
},
{
name: '3 Days',
value: '3d',
},
{
name: '30 Minutes',
value: '30m',
},
{
name: '8 Hours',
value: '8h',
},
],
},
],
},
];