import type { IExecuteFunctions } from 'n8n-core'; import type { IDataObject, ILoadOptionsFunctions, INodeExecutionData, INodePropertyOptions, INodeType, INodeTypeDescription, } from 'n8n-workflow'; import { NodeApiError, NodeOperationError } from 'n8n-workflow'; import { validateJSON, zendeskApiRequest, zendeskApiRequestAllItems } from './GenericFunctions'; import { ticketFields, ticketOperations } from './TicketDescription'; import { ticketFieldFields, ticketFieldOperations } from './TicketFieldDescription'; import { userFields, userOperations } from './UserDescription'; import { organizationFields, organizationOperations } from './OrganizationDescription'; import type { IComment, ITicket } from './TicketInterface'; export class Zendesk implements INodeType { description: INodeTypeDescription = { displayName: 'Zendesk', name: 'zendesk', icon: 'file:zendesk.svg', group: ['output'], version: 1, subtitle: '={{$parameter["operation"] + ": " + $parameter["resource"]}}', description: 'Consume Zendesk API', defaults: { name: 'Zendesk', }, inputs: ['main'], outputs: ['main'], credentials: [ { name: 'zendeskApi', required: true, displayOptions: { show: { authentication: ['apiToken'], }, }, }, { name: 'zendeskOAuth2Api', required: true, displayOptions: { show: { authentication: ['oAuth2'], }, }, }, ], properties: [ { displayName: 'Authentication', name: 'authentication', type: 'options', options: [ { name: 'API Token', value: 'apiToken', }, { name: 'OAuth2', value: 'oAuth2', }, ], default: 'apiToken', }, { displayName: 'Resource', name: 'resource', type: 'options', noDataExpression: true, options: [ { name: 'Ticket', value: 'ticket', description: 'Tickets are the means through which your end users (customers) communicate with agents in Zendesk Support', }, { name: 'Ticket Field', value: 'ticketField', description: 'Manage system and custom ticket fields', }, { name: 'User', value: 'user', description: 'Manage users', }, { name: 'Organization', value: 'organization', description: 'Manage organizations', }, ], default: 'ticket', }, // TICKET ...ticketOperations, ...ticketFields, // TICKET FIELD ...ticketFieldOperations, ...ticketFieldFields, // USER ...userOperations, ...userFields, // ORGANIZATION ...organizationOperations, ...organizationFields, ], }; methods = { loadOptions: { // Get all the custom fields to display them to user so that he can // select them easily async getCustomFields(this: ILoadOptionsFunctions): Promise { const returnData: INodePropertyOptions[] = []; const customFields = [ 'text', 'textarea', 'date', 'integer', 'decimal', 'regexp', 'multiselect', 'tagger', ]; const fields = await zendeskApiRequestAllItems.call( this, 'ticket_fields', 'GET', '/ticket_fields', ); for (const field of fields) { if (customFields.includes(field.type)) { const fieldName = field.title; const fieldId = field.id; returnData.push({ name: fieldName, value: fieldId, }); } } return returnData; }, // Get all the groups to display them to user so that he can // select them easily async getGroups(this: ILoadOptionsFunctions): Promise { const returnData: INodePropertyOptions[] = []; const groups = await zendeskApiRequestAllItems.call(this, 'groups', 'GET', '/groups'); for (const group of groups) { const groupName = group.name; const groupId = group.id; returnData.push({ name: groupName, value: groupId, }); } return returnData; }, // Get all the tags to display them to user so that he can // select them easily async getTags(this: ILoadOptionsFunctions): Promise { const returnData: INodePropertyOptions[] = []; const tags = await zendeskApiRequestAllItems.call(this, 'tags', 'GET', '/tags'); for (const tag of tags) { const tagName = tag.name; const tagId = tag.name; returnData.push({ name: tagName, value: tagId, }); } return returnData; }, // Get all the locales to display them to user so that he can // select them easily async getLocales(this: ILoadOptionsFunctions): Promise { const returnData: INodePropertyOptions[] = []; const locales = await zendeskApiRequestAllItems.call(this, 'locales', 'GET', '/locales'); for (const locale of locales) { const localeName = `${locale.locale} - ${locale.name}`; const localeId = locale.locale; returnData.push({ name: localeName, value: localeId, }); } return returnData; }, // Get all the user fields to display them to user so that he can // select them easily async getUserFields(this: ILoadOptionsFunctions): Promise { const returnData: INodePropertyOptions[] = []; const fields = await zendeskApiRequestAllItems.call( this, 'user_fields', 'GET', '/user_fields', ); for (const field of fields) { const fieldName = field.title; const fieldId = field.key; returnData.push({ name: fieldName, value: fieldId, }); } return returnData; }, // Get all the organization fields to display them to the user for easy selection async getOrganizationFields(this: ILoadOptionsFunctions): Promise { const returnData: INodePropertyOptions[] = []; const fields = await zendeskApiRequestAllItems.call( this, 'organization_fields', 'GET', '/organization_fields', ); for (const field of fields) { const fieldName = field.title; const fieldId = field.key; returnData.push({ name: fieldName, value: fieldId, }); } return returnData; }, async getOrganizations(this: ILoadOptionsFunctions): Promise { const returnData: INodePropertyOptions[] = []; const fields = await zendeskApiRequestAllItems.call( this, 'organizations', 'GET', '/organizations', {}, {}, ); for (const field of fields) { returnData.push({ name: field.name, value: field.id, }); } return returnData; }, }, }; async execute(this: IExecuteFunctions): Promise { const items = this.getInputData(); const returnData: INodeExecutionData[] = []; const length = items.length; const qs: IDataObject = {}; let responseData; for (let i = 0; i < length; i++) { try { const resource = this.getNodeParameter('resource', 0); const operation = this.getNodeParameter('operation', 0); //https://developer.zendesk.com/api-reference/ticketing/introduction/ if (resource === 'ticket') { //https://developer.zendesk.com/rest_api/docs/support/tickets if (operation === 'create') { const description = this.getNodeParameter('description', i) as string; const jsonParameters = this.getNodeParameter('jsonParameters', i); const comment: IComment = { body: description, }; const body: ITicket = { comment, }; if (jsonParameters) { const additionalFieldsJson = this.getNodeParameter( 'additionalFieldsJson', i, ) as string; if (additionalFieldsJson !== '') { if (validateJSON(additionalFieldsJson) !== undefined) { Object.assign(body, JSON.parse(additionalFieldsJson)); } else { throw new NodeOperationError( this.getNode(), 'Additional fields must be a valid JSON', { itemIndex: i }, ); } } } else { const additionalFields = this.getNodeParameter('additionalFields', i); if (additionalFields.type) { body.type = additionalFields.type as string; } if (additionalFields.externalId) { body.external_id = additionalFields.externalId as string; } if (additionalFields.subject) { body.subject = additionalFields.subject as string; } if (additionalFields.status) { body.status = additionalFields.status as string; } if (additionalFields.recipient) { body.recipient = additionalFields.recipient as string; } if (additionalFields.group) { body.group = additionalFields.group as string; } if (additionalFields.tags) { body.tags = additionalFields.tags as string[]; } if (additionalFields.customFieldsUi) { body.custom_fields = (additionalFields.customFieldsUi as IDataObject) .customFieldsValues as IDataObject[]; } } responseData = await zendeskApiRequest.call(this, 'POST', '/tickets', { ticket: body }); responseData = responseData.ticket; } //https://developer.zendesk.com/rest_api/docs/support/tickets#update-ticket if (operation === 'update') { const ticketId = this.getNodeParameter('id', i) as string; const jsonParameters = this.getNodeParameter('jsonParameters', i); const body: ITicket = {}; if (jsonParameters) { const updateFieldsJson = this.getNodeParameter('updateFieldsJson', i) as string; if (updateFieldsJson !== '') { if (validateJSON(updateFieldsJson) !== undefined) { Object.assign(body, JSON.parse(updateFieldsJson)); } else { throw new NodeOperationError( this.getNode(), 'Additional fields must be a valid JSON', { itemIndex: i }, ); } } } else { const updateFields = this.getNodeParameter('updateFields', i); if (updateFields.type) { body.type = updateFields.type as string; } if (updateFields.externalId) { body.external_id = updateFields.externalId as string; } if (updateFields.subject) { body.subject = updateFields.subject as string; } if (updateFields.status) { body.status = updateFields.status as string; } if (updateFields.recipient) { body.recipient = updateFields.recipient as string; } if (updateFields.group) { body.group = updateFields.group as string; } if (updateFields.tags) { body.tags = updateFields.tags as string[]; } if (updateFields.customFieldsUi) { body.custom_fields = (updateFields.customFieldsUi as IDataObject) .customFieldsValues as IDataObject[]; } if (updateFields.assigneeEmail) { body.assignee_email = updateFields.assigneeEmail as string; } if (updateFields.internalNote) { const comment: IComment = { html_body: updateFields.internalNote as string, public: false, }; body.comment = comment; } if (updateFields.publicReply) { const comment: IComment = { body: updateFields.publicReply as string, public: true, }; body.comment = comment; } } responseData = await zendeskApiRequest.call(this, 'PUT', `/tickets/${ticketId}`, { ticket: body, }); responseData = responseData.ticket; } //https://developer.zendesk.com/rest_api/docs/support/tickets#show-ticket //https://developer.zendesk.com/api-reference/ticketing/tickets/suspended_tickets/#show-suspended-ticket if (operation === 'get') { const ticketType = this.getNodeParameter('ticketType', i) as string; const ticketId = this.getNodeParameter('id', i) as string; const endpoint = ticketType === 'regular' ? `/tickets/${ticketId}` : `/suspended_tickets/${ticketId}`; responseData = await zendeskApiRequest.call(this, 'GET', endpoint, {}); responseData = responseData.ticket || responseData.suspended_ticket; } //https://developer.zendesk.com/rest_api/docs/support/search#list-search-results //https://developer.zendesk.com/api-reference/ticketing/tickets/suspended_tickets/#list-suspended-tickets if (operation === 'getAll') { const ticketType = this.getNodeParameter('ticketType', i) as string; const returnAll = this.getNodeParameter('returnAll', i); const options = this.getNodeParameter('options', i); qs.query = 'type:ticket'; if (options.query) { qs.query += ` ${options.query}`; } if (options.status) { qs.query += ` status:${options.status}`; } if (options.group) { qs.query += ` group:${options.group}`; } if (options.sortBy) { qs.sort_by = options.sortBy; } if (options.sortOrder) { qs.sort_order = options.sortOrder; } const endpoint = ticketType === 'regular' ? '/search' : '/suspended_tickets'; const property = ticketType === 'regular' ? 'results' : 'suspended_tickets'; if (returnAll) { responseData = await zendeskApiRequestAllItems.call( this, property, 'GET', endpoint, {}, qs, ); } else { const limit = this.getNodeParameter('limit', i); qs.per_page = limit; responseData = await zendeskApiRequest.call(this, 'GET', endpoint, {}, qs); responseData = responseData.results || responseData.suspended_tickets; } } //https://developer.zendesk.com/rest_api/docs/support/tickets#delete-ticket //https://developer.zendesk.com/api-reference/ticketing/tickets/suspended_tickets/#delete-suspended-ticket if (operation === 'delete') { const ticketType = this.getNodeParameter('ticketType', i) as string; const ticketId = this.getNodeParameter('id', i) as string; const endpoint = ticketType === 'regular' ? `/tickets/${ticketId}` : `/suspended_tickets/${ticketId}`; responseData = await zendeskApiRequest.call(this, 'DELETE', endpoint, {}); responseData = { success: true }; } //https://developer.zendesk.com/api-reference/ticketing/tickets/suspended_tickets/#recover-suspended-ticket if (operation === 'recover') { const ticketId = this.getNodeParameter('id', i) as string; try { responseData = await zendeskApiRequest.call( this, 'PUT', `/suspended_tickets/${ticketId}/recover`, {}, ); responseData = responseData.ticket; } catch (error) { throw new NodeApiError(this.getNode(), error); } } } //https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_fields/ if (resource === 'ticketField') { //https://developer.zendesk.com/rest_api/docs/support/tickets#show-ticket if (operation === 'get') { const ticketFieldId = this.getNodeParameter('ticketFieldId', i) as string; responseData = await zendeskApiRequest.call( this, 'GET', `/ticket_fields/${ticketFieldId}`, {}, ); responseData = responseData.ticket_field; } //https://developer.zendesk.com/rest_api/docs/support/ticket_fields#list-ticket-fields if (operation === 'getAll') { const returnAll = this.getNodeParameter('returnAll', i); if (returnAll) { responseData = await zendeskApiRequestAllItems.call( this, 'ticket_fields', 'GET', '/ticket_fields', {}, qs, ); } else { const limit = this.getNodeParameter('limit', i); qs.limit = limit; responseData = await zendeskApiRequestAllItems.call( this, 'ticket_fields', 'GET', '/ticket_fields', {}, qs, ); responseData = responseData.slice(0, limit); } } } //https://developer.zendesk.com/api-reference/ticketing/users/users/ if (resource === 'user') { //https://developer.zendesk.com/api-reference/ticketing/users/users/#create-user if (operation === 'create') { const name = this.getNodeParameter('name', i) as string; const additionalFields = this.getNodeParameter('additionalFields', i); const body: IDataObject = { name, }; Object.assign(body, additionalFields); if (body.userFieldsUi) { const userFieldsUI = (body.userFieldsUi as IDataObject) .userFieldValues as IDataObject[]; if (userFieldsUI) { body.user_fields = {}; for (const userField of userFieldsUI) { //@ts-ignore body.user_fields[userField.field] = userField.value; } delete body.userFieldsUi; } } responseData = await zendeskApiRequest.call(this, 'POST', '/users', { user: body }); responseData = responseData.user; } //https://developer.zendesk.com/api-reference/ticketing/users/users/#update-user if (operation === 'update') { const userId = this.getNodeParameter('id', i) as string; const updateFields = this.getNodeParameter('updateFields', i); const body: IDataObject = {}; Object.assign(body, updateFields); if (body.userFieldsUi) { const userFieldsUI = (body.userFieldsUi as IDataObject) .userFieldValues as IDataObject[]; if (userFieldsUI) { body.user_fields = {}; for (const userField of userFieldsUI) { //@ts-ignore body.user_fields[userField.field] = userField.value; } delete body.userFieldsUi; } } responseData = await zendeskApiRequest.call(this, 'PUT', `/users/${userId}`, { user: body, }); responseData = responseData.user; } //https://developer.zendesk.com/api-reference/ticketing/users/users/#show-user if (operation === 'get') { const userId = this.getNodeParameter('id', i) as string; responseData = await zendeskApiRequest.call(this, 'GET', `/users/${userId}`, {}); responseData = responseData.user; } //https://developer.zendesk.com/api-reference/ticketing/users/users/#list-users if (operation === 'getAll') { const returnAll = this.getNodeParameter('returnAll', i); const options = this.getNodeParameter('filters', i); Object.assign(qs, options); if (returnAll) { responseData = await zendeskApiRequestAllItems.call( this, 'users', 'GET', '/users', {}, qs, ); } else { const limit = this.getNodeParameter('limit', i); qs.per_page = limit; responseData = await zendeskApiRequest.call(this, 'GET', '/users', {}, qs); responseData = responseData.users; } } //https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/#list-organizations if (operation === 'getOrganizations') { const userId = this.getNodeParameter('id', i) as string; responseData = await zendeskApiRequest.call( this, 'GET', `/users/${userId}/organizations`, {}, ); responseData = responseData.organizations; } //https://developer.zendesk.com/api-reference/ticketing/users/users/#search-users if (operation === 'search') { const returnAll = this.getNodeParameter('returnAll', i); const options = this.getNodeParameter('filters', i); Object.assign(qs, options); if (returnAll) { responseData = await zendeskApiRequestAllItems.call( this, 'users', 'GET', '/users/search', {}, qs, ); } else { const limit = this.getNodeParameter('limit', i); qs.per_page = limit; responseData = await zendeskApiRequest.call(this, 'GET', '/users/search', {}, qs); responseData = responseData.users; } } //https://developer.zendesk.com/api-reference/ticketing/users/users/#delete-user if (operation === 'delete') { const userId = this.getNodeParameter('id', i) as string; responseData = await zendeskApiRequest.call(this, 'DELETE', `/users/${userId}`, {}); responseData = responseData.user; } //https://developer.zendesk.com/api-reference/ticketing/users/users/#show-user-related-information if (operation === 'getRelatedData') { const userId = this.getNodeParameter('id', i) as string; responseData = await zendeskApiRequest.call( this, 'GET', `/users/${userId}/related`, {}, ); responseData = responseData.user_related; } } //https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/ if (resource === 'organization') { //https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/#create-organization if (operation === 'create') { const name = this.getNodeParameter('name', i) as string; const body: IDataObject & { name: string; organization_fields?: { [key: string]: object | string }; } = { name, }; const { organizationFieldsUi, ...rest } = this.getNodeParameter( 'additionalFields', i, ) as IDataObject & { organizationFieldsUi?: { organizationFieldValues: Array<{ field: string; value: string }>; }; }; Object.assign(body, rest); if (organizationFieldsUi?.organizationFieldValues.length) { const organizationFieldsUI = organizationFieldsUi.organizationFieldValues; if (organizationFieldsUI.length) { body.organization_fields = {}; for (const organizationField of organizationFieldsUI) { body.organization_fields[organizationField.field] = organizationField.value; } } } responseData = await zendeskApiRequest.call(this, 'POST', '/organizations', { organization: body, }); responseData = responseData.organization; } //https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/#delete-organization if (operation === 'delete') { const organizationId = this.getNodeParameter('id', i) as string; await zendeskApiRequest.call(this, 'DELETE', `/organizations/${organizationId}`, {}); responseData = { success: true }; } //https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/#count-organizations if (operation === 'count') { responseData = await zendeskApiRequest.call(this, 'GET', '/organizations/count', {}); responseData = responseData.count; } //https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/#show-organization if (operation === 'get') { const organizationId = this.getNodeParameter('id', i) as string; responseData = await zendeskApiRequest.call( this, 'GET', `/organizations/${organizationId}`, {}, ); responseData = responseData.organization; } //https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/#list-organizations if (operation === 'getAll') { const returnAll = this.getNodeParameter('returnAll', i); if (returnAll) { responseData = await zendeskApiRequestAllItems.call( this, 'organizations', 'GET', '/organizations', {}, qs, ); } else { const limit = this.getNodeParameter('limit', i); qs.per_page = limit; responseData = await zendeskApiRequest.call(this, 'GET', '/organizations', {}, qs); responseData = responseData.organizations; } } //https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/#show-organizations-related-information if (operation === 'getRelatedData') { const organizationId = this.getNodeParameter('id', i) as string; responseData = await zendeskApiRequest.call( this, 'GET', `/organizations/${organizationId}/related`, {}, ); responseData = responseData.organization_related; } //https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/#update-organization if (operation === 'update') { const organizationId = this.getNodeParameter('id', i) as string; const body: IDataObject & { organization_fields?: { [key: string]: object | string } } = {}; const { organizationFieldsUi, ...rest } = this.getNodeParameter( 'updateFields', i, ) as IDataObject & { organizationFieldsUi?: { organizationFieldValues: Array<{ field: string; value: string }>; }; }; Object.assign(body, rest); if (organizationFieldsUi?.organizationFieldValues.length) { const organizationFieldsUI = organizationFieldsUi.organizationFieldValues; if (organizationFieldsUI.length) { body.organization_fields = {}; for (const organizationField of organizationFieldsUI) { body.organization_fields[organizationField.field] = organizationField.value; } } } responseData = await zendeskApiRequest.call( this, 'PUT', `/organizations/${organizationId}`, { organization: body }, ); responseData = responseData.organization; } } const executionData = this.helpers.constructExecutionMetaData( this.helpers.returnJsonArray(responseData), { itemData: { item: i } }, ); returnData.push(...executionData); } catch (error) { if (this.continueOnFail()) { returnData.push({ json: { error: error.message } }); continue; } throw error; } } return this.prepareOutputData(returnData); } }