import { INodeProperties, } from 'n8n-workflow'; export const ticketOperations: INodeProperties[] = [ { displayName: 'Operation', name: 'operation', type: 'options', noDataExpression: true, displayOptions: { show: { resource: [ 'ticket', ], }, }, options: [ { name: 'Create', value: 'create', description: 'Create a ticket', }, { name: 'Delete', value: 'delete', description: 'Delete a ticket', }, { name: 'Get', value: 'get', description: 'Get a ticket', }, { name: 'Get All', value: 'getAll', description: 'Get all tickets', }, { name: 'Recover', value: 'recover', description: 'Recover a suspended ticket', }, { name: 'Update', value: 'update', description: 'Update a ticket', }, ], default: 'create', }, ]; export const ticketFields: INodeProperties[] = [ /* -------------------------------------------------------------------------- */ /* ticket:create */ /* -------------------------------------------------------------------------- */ { displayName: 'Description', name: 'description', type: 'string', typeOptions: { alwaysOpenEditWindow: true, }, default: '', displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'create', ], }, }, required: true, description: 'The first comment on the ticket', }, { displayName: 'JSON Parameters', name: 'jsonParameters', type: 'boolean', default: false, displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'create', ], }, }, }, { displayName: 'Additional Fields', name: 'additionalFields', type: 'collection', placeholder: 'Add Field', default: {}, displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'create', ], jsonParameters: [ false, ], }, }, options: [ { displayName: 'Custom Fields', name: 'customFieldsUi', placeholder: 'Add Custom Field', type: 'fixedCollection', typeOptions: { multipleValues: true, }, default: {}, options: [ { displayName: 'Custom Field', name: 'customFieldsValues', values: [ { displayName: 'ID', name: 'id', type: 'options', typeOptions: { loadOptionsMethod: 'getCustomFields', }, default: '', description: 'Custom field ID', }, { displayName: 'Value', name: 'value', type: 'string', default: '', description: 'Custom field Value', }, ], }, ], }, { displayName: 'External ID', name: 'externalId', type: 'string', default: '', description: 'An ID you can use to link Zendesk Support tickets to local records', }, { displayName: 'Group', name: 'group', type: 'options', typeOptions: { loadOptionsMethod: 'getGroups', }, default: '', description: 'The group this ticket is assigned to', }, { displayName: 'Recipient', name: 'recipient', type: 'string', default: '', description: 'The original recipient e-mail address of the ticket', }, { displayName: 'Status', name: 'status', type: 'options', options: [ { name: 'Closed', value: 'closed', }, { name: 'New', value: 'new', }, { name: 'On-hold', value: 'hold', }, { name: 'Open', value: 'open', }, { name: 'Pending', value: 'pending', }, { name: 'Solved', value: 'solved', }, ], default: '', description: 'The state of the ticket', }, { displayName: 'Subject', name: 'subject', type: 'string', default: '', description: 'The value of the subject field for this ticket', }, { displayName: 'Tags', name: 'tags', type: 'multiOptions', typeOptions: { loadOptionsMethod: 'getTags', }, default: [], description: 'The array of tags applied to this ticket', }, { displayName: 'Type', name: 'type', type: 'options', options: [ { name: 'Question', value: 'question', }, { name: 'Incident', value: 'incident', }, { name: 'Problem', value: 'problem', }, { name: 'Task', value: 'task', }, ], default: '', description: 'The type of this ticket', }, ], }, { displayName: 'Additional Fields', name: 'additionalFieldsJson', type: 'json', typeOptions: { alwaysOpenEditWindow: true, }, default: '', displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'create', ], jsonParameters: [ true, ], }, }, description: 'Object of values to set as described here', }, /* -------------------------------------------------------------------------- */ /* ticket:update */ /* -------------------------------------------------------------------------- */ { displayName: 'Ticket ID', name: 'id', type: 'string', default: '', required: true, displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'update', ], }, }, }, { displayName: 'JSON Parameters', name: 'jsonParameters', type: 'boolean', default: false, displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'update', ], }, }, }, { displayName: 'Update Fields', name: 'updateFields', type: 'collection', placeholder: 'Add Field', default: {}, displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'update', ], jsonParameters: [ false, ], }, }, options: [ { displayName: 'Assignee Email', name: 'assigneeEmail', type: 'string', default: '', description: 'The e-mail address of the assignee', }, { displayName: 'Custom Fields', name: 'customFieldsUi', placeholder: 'Add Custom Field', type: 'fixedCollection', typeOptions: { multipleValues: true, }, default: {}, options: [ { displayName: 'Custom Field', name: 'customFieldsValues', values: [ { displayName: 'ID', name: 'id', type: 'options', typeOptions: { loadOptionsMethod: 'getCustomFields', }, default: '', description: 'Custom field ID', }, { displayName: 'Value', name: 'value', type: 'string', default: '', description: 'Custom field Value', }, ], }, ], }, { displayName: 'External ID', name: 'externalId', type: 'string', default: '', description: 'An ID you can use to link Zendesk Support tickets to local records', }, { displayName: 'Group', name: 'group', type: 'options', typeOptions: { loadOptionsMethod: 'getGroups', }, default: '', description: 'The group this ticket is assigned to', }, { displayName: 'Internal Note', name: 'internalNote', type: 'string', default: '', description: 'Internal Ticket Note (Accepts HTML)', }, { displayName: 'Public Reply', name: 'publicReply', type: 'string', default: '', description: 'Public ticket reply', }, { displayName: 'Recipient', name: 'recipient', type: 'string', default: '', description: 'The original recipient e-mail address of the ticket', }, { displayName: 'Status', name: 'status', type: 'options', options: [ { name: 'Closed', value: 'closed', }, { name: 'New', value: 'new', }, { name: 'On-hold', value: 'hold', }, { name: 'Open', value: 'open', }, { name: 'Pending', value: 'pending', }, { name: 'Solved', value: 'solved', }, ], default: '', description: 'The state of the ticket', }, { displayName: 'Subject', name: 'subject', type: 'string', default: '', description: 'The value of the subject field for this ticket', }, { displayName: 'Tags', name: 'tags', type: 'multiOptions', typeOptions: { loadOptionsMethod: 'getTags', }, default: [], description: 'The array of tags applied to this ticket', }, { displayName: 'Type', name: 'type', type: 'options', options: [ { name: 'Question', value: 'question', }, { name: 'Incident', value: 'incident', }, { name: 'Problem', value: 'problem', }, { name: 'Task', value: 'task', }, ], default: '', description: 'The type of this ticket', }, ], }, { displayName: 'Update Fields', name: 'updateFieldsJson', type: 'json', typeOptions: { alwaysOpenEditWindow: true, }, default: '', displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'update', ], jsonParameters: [ true, ], }, }, description: 'Object of values to update as described here', }, { displayName: 'Ticket Type', name: 'ticketType', type: 'options', options: [ { name: 'Regular', value: 'regular', }, { name: 'Suspended', value: 'suspended', }, ], default: 'regular', required: true, displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'get', 'delete', 'getAll', ], }, }, }, /* -------------------------------------------------------------------------- */ /* ticket:get */ /* -------------------------------------------------------------------------- */ { displayName: 'Ticket ID', name: 'id', type: 'string', default: '', required: true, displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'get', ], ticketType: [ 'regular', ], }, }, }, { displayName: 'Suspended Ticket ID', name: 'id', type: 'string', default: '', required: true, displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'get', ], ticketType: [ 'suspended', ], }, }, description: 'Ticket ID', }, /* -------------------------------------------------------------------------- */ /* ticket:getAll */ /* -------------------------------------------------------------------------- */ { displayName: 'Return All', name: 'returnAll', type: 'boolean', displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'getAll', ], }, }, default: false, description: 'Whether to return all results or only up to a given limit', }, { displayName: 'Limit', name: 'limit', type: 'number', displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'getAll', ], returnAll: [ false, ], }, }, typeOptions: { minValue: 1, maxValue: 100, }, default: 100, description: 'Max number of results to return', }, { displayName: 'Options', name: 'options', type: 'collection', placeholder: 'Add Option', default: {}, displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'getAll', ], }, }, options: [ { displayName: 'Group', name: 'group', type: 'options', typeOptions: { loadOptionsMethod: 'getGroups', }, displayOptions: { show: { '/ticketType': [ 'regular', ], }, }, default: '', description: 'The group to search', }, { displayName: 'Query', name: 'query', type: 'string', displayOptions: { show: { '/ticketType': [ 'regular', ], }, }, default: '', description: 'Query syntax to search tickets', }, { displayName: 'Sort By', name: 'sortBy', type: 'options', options: [ { name: 'Updated At', value: 'updated_at', }, { name: 'Created At', value: 'created_at', }, { name: 'Priority', value: 'priority', }, { name: 'Status', value: 'status', }, { name: 'Ticket Type', value: 'ticket_type', }, ], default: 'updated_at', description: 'Defaults to sorting by relevance', }, { displayName: 'Sort Order', name: 'sortOrder', type: 'options', options: [ { name: 'Ascending', value: 'asc', }, { name: 'Descending', value: 'desc', }, ], default: 'asc', }, { displayName: 'Status', name: 'status', type: 'options', displayOptions: { show: { '/ticketType': [ 'regular', ], }, }, options: [ { name: 'Closed', value: 'closed', }, { name: 'New', value: 'new', }, { name: 'On-hold', value: 'hold', }, { name: 'Open', value: 'open', }, { name: 'Pending', value: 'pending', }, { name: 'Solved', value: 'solved', }, ], default: '', description: 'The state of the ticket', }, ], }, /* -------------------------------------------------------------------------- */ /* ticket:delete */ /* -------------------------------------------------------------------------- */ { displayName: 'Ticket ID', name: 'id', type: 'string', default: '', required: true, displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'delete', ], ticketType: [ 'regular', ], }, }, }, { displayName: 'Suspended Ticket ID', name: 'id', type: 'string', default: '', required: true, displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'delete', ], ticketType: [ 'suspended', ], }, }, description: 'Ticket ID', }, /* -------------------------------------------------------------------------- */ /* ticket:recover */ /* -------------------------------------------------------------------------- */ { displayName: 'Suspended Ticket ID', name: 'id', type: 'string', default: '', required: true, displayOptions: { show: { resource: [ 'ticket', ], operation: [ 'recover', ], }, }, }, ];