import { INodeProperties, } from 'n8n-workflow'; export const agentGroupOperations: INodeProperties[] = [ { displayName: 'Operation', name: 'operation', type: 'options', displayOptions: { show: { resource: [ 'agentGroup', ], }, }, options: [ { name: 'Create', value: 'create', description: 'Create an agent group', }, { name: 'Delete', value: 'delete', description: 'Delete an agent group', }, { name: 'Get', value: 'get', description: 'Retrieve an agent group', }, { name: 'Get All', value: 'getAll', description: 'Retrieve all agent groups', }, { name: 'Update', value: 'update', description: 'Update an agent group', }, ], default: 'create', }, ]; export const agentGroupFields: INodeProperties[] = [ // ---------------------------------------- // agentGroup: create // ---------------------------------------- { displayName: 'Name', name: 'name', type: 'string', required: true, default: '', displayOptions: { show: { resource: [ 'agentGroup', ], operation: [ 'create', ], }, }, }, { displayName: 'Additional Fields', name: 'additionalFields', type: 'collection', placeholder: 'Add Field', default: {}, displayOptions: { show: { resource: [ 'agentGroup', ], operation: [ 'create', ], }, }, options: [ { displayName: 'Description', name: 'description', type: 'string', default: '', }, { displayName: 'Escalate to Agent Name/ID', name: 'escalate_to', type: 'options', default: '', typeOptions: { loadOptionsMethod: 'getAgents', }, description: 'ID of the user to whom an escalation email is sent if a ticket in this group is unassigned. Choose from the list or specify an ID. You can also specify the ID using an expression.', }, { displayName: 'Member Names/IDs', name: 'members', type: 'multiOptions', default: [], description: 'Comma-separated IDs of agents who are members of this group. Choose from the list or specify an ID using an expression.', typeOptions: { loadOptionsMethod: 'getAgents', }, }, { displayName: 'Observer Names/IDs', name: 'observers', type: 'multiOptions', default: [], description: 'Comma-separated agent IDs who are observers of this group. Choose from the list or specify an ID using an expression.', typeOptions: { loadOptionsMethod: 'getAgents', }, }, { displayName: 'Unassigned For', name: 'unassigned_for', description: 'Time after which an escalation email is sent if a ticket in the group remains unassigned', type: 'options', default: '30m', options: [ { name: '30 Minutes', value: '30m', }, { name: '1 Hour', value: '1h', }, { name: '2 Hours', value: '2h', }, { name: '8 Hours', value: '8h', }, { name: '12 Hours', value: '12h', }, { name: '1 Day', value: '1d', }, { name: '2 Days', value: '2d', }, { name: '3 Days', value: '3d', }, ], }, ], }, // ---------------------------------------- // agentGroup: delete // ---------------------------------------- { displayName: 'Agent Group ID', name: 'agentGroupId', description: 'ID of the agent group to delete', type: 'string', required: true, default: '', displayOptions: { show: { resource: [ 'agentGroup', ], operation: [ 'delete', ], }, }, }, // ---------------------------------------- // agentGroup: get // ---------------------------------------- { displayName: 'Agent Group ID', name: 'agentGroupId', description: 'ID of the agent group to retrieve', type: 'string', required: true, default: '', displayOptions: { show: { resource: [ 'agentGroup', ], operation: [ 'get', ], }, }, }, // ---------------------------------------- // agentGroup: getAll // ---------------------------------------- { displayName: 'Return All', name: 'returnAll', type: 'boolean', default: false, description: 'Whether to return all results or only up to a given limit', displayOptions: { show: { resource: [ 'agentGroup', ], operation: [ 'getAll', ], }, }, }, { displayName: 'Limit', name: 'limit', type: 'number', default: 50, description: 'Max number of results to return', typeOptions: { minValue: 1, }, displayOptions: { show: { resource: [ 'agentGroup', ], operation: [ 'getAll', ], returnAll: [ false, ], }, }, }, // ---------------------------------------- // agentGroup: update // ---------------------------------------- { displayName: 'Agent Group ID', name: 'agentGroupId', description: 'ID of the agent group to update', type: 'string', required: true, default: '', displayOptions: { show: { resource: [ 'agentGroup', ], operation: [ 'update', ], }, }, }, { displayName: 'Update Fields', name: 'updateFields', type: 'collection', placeholder: 'Add Field', default: {}, displayOptions: { show: { resource: [ 'agentGroup', ], operation: [ 'update', ], }, }, options: [ { displayName: 'Description', name: 'description', type: 'string', default: '', }, { displayName: 'Escalate to Agent Names/IDs', name: 'escalate_to', type: 'options', default: '', description: 'ID of the agent to whom an escalation email is sent if a ticket in this group is unassigned. Choose from the list or specify an ID. You can also specify the ID using an expression.', typeOptions: { loadOptionsMethod: 'getAgents', }, }, { displayName: 'Member Names/IDs', name: 'members', type: 'multiOptions', default: [], description: 'Comma-separated IDs of agents who are members of this group. Choose from the list or specify an ID using an expression.', typeOptions: { loadOptionsMethod: 'getAgents', }, }, { displayName: 'Name', name: 'name', type: 'string', default: '', }, { displayName: 'Observer Names/IDs', name: 'observers', type: 'multiOptions', default: [], description: 'Comma-separated agent user IDs who are observers of this group. Choose from the list or specify an ID using an expression.', typeOptions: { loadOptionsMethod: 'getAgents', }, }, { displayName: 'Unassigned For', name: 'unassigned_for', description: 'Time after which an escalation email is sent if a ticket in the group remains unassigned', type: 'options', default: '30m', options: [ { name: '30 Minutes', value: '30m', }, { name: '1 Hour', value: '1h', }, { name: '2 Hours', value: '2h', }, { name: '8 Hours', value: '8h', }, { name: '12 Hours', value: '12h', }, { name: '1 Day', value: '1d', }, { name: '2 Days', value: '2d', }, { name: '3 Days', value: '3d', }, ], }, ], }, ];