mirror of
https://github.com/n8n-io/n8n.git
synced 2024-09-27 10:17:33 -07:00
65820b3b54
* ✨ Create Freshservice node * 👕 Fix lintings * ⚡ Adjust from agent to department * ⚡ Adjust from location to ticket * 👕 Fix lintings * ✏️ Improve descriptions * 🔥 Remove logging * 🔥 Remove unused helper * ✏️ Fix helper documentation * ⚡ Simplify roles in agent:create * 🔥 Remove logging * ⚡ Minor improvements * ✏️ Adjust dynamic lists descriptions * ⚡ Set default values for problem:create * ⚡ Set default values for change:create * ⚡ Handle deletion with empty response * ⚡ Update getCredentials call to new style * ✏️ Reword multiOptions descriptions * ⚡ Add special handling for validation errors * 🔥 Remove concatenated name from filters * ⚡ Fix additional params in announcement:create * ✏️ Clarify asset display ID vs asset ID * ⚡ Fix asset:update arg typo * ⚡ Fix predefined filters in change:getAll * ⚡ Fix software status options * ✏️ Reword created_at in ticket:getAll * ⚡ Add status to ticket:update * 👕 Fix lint * ⚡ Improvements * ⚡ Minor improvements Co-authored-by: ricardo <ricardoespinoza105@gmail.com> Co-authored-by: Jan Oberhauser <jan.oberhauser@gmail.com>
641 lines
11 KiB
TypeScript
641 lines
11 KiB
TypeScript
import {
|
|
INodeProperties,
|
|
} from 'n8n-workflow';
|
|
|
|
export const ticketOperations = [
|
|
{
|
|
displayName: 'Operation',
|
|
name: 'operation',
|
|
type: 'options',
|
|
displayOptions: {
|
|
show: {
|
|
resource: [
|
|
'ticket',
|
|
],
|
|
},
|
|
},
|
|
options: [
|
|
{
|
|
name: 'Create',
|
|
value: 'create',
|
|
description: 'Create a ticket',
|
|
},
|
|
{
|
|
name: 'Delete',
|
|
value: 'delete',
|
|
description: 'Delete a ticket',
|
|
},
|
|
{
|
|
name: 'Get',
|
|
value: 'get',
|
|
description: 'Retrieve a ticket',
|
|
},
|
|
{
|
|
name: 'Get All',
|
|
value: 'getAll',
|
|
description: 'Retrieve all tickets',
|
|
},
|
|
{
|
|
name: 'Update',
|
|
value: 'update',
|
|
description: 'Update a ticket',
|
|
},
|
|
],
|
|
default: 'create',
|
|
},
|
|
] as INodeProperties[];
|
|
|
|
export const ticketFields = [
|
|
// ----------------------------------------
|
|
// ticket: create
|
|
// ----------------------------------------
|
|
{
|
|
displayName: 'Email',
|
|
name: 'email',
|
|
description: 'Email address of the ticket author',
|
|
type: 'string',
|
|
required: true,
|
|
default: '',
|
|
displayOptions: {
|
|
show: {
|
|
resource: [
|
|
'ticket',
|
|
],
|
|
operation: [
|
|
'create',
|
|
],
|
|
},
|
|
},
|
|
},
|
|
{
|
|
displayName: 'Subject',
|
|
name: 'subject',
|
|
type: 'string',
|
|
default: '',
|
|
displayOptions: {
|
|
show: {
|
|
resource: [
|
|
'ticket',
|
|
],
|
|
operation: [
|
|
'create',
|
|
],
|
|
},
|
|
},
|
|
},
|
|
{
|
|
displayName: 'Description',
|
|
name: 'description',
|
|
type: 'string',
|
|
default: '',
|
|
description: 'HTML supported',
|
|
displayOptions: {
|
|
show: {
|
|
resource: [
|
|
'ticket',
|
|
],
|
|
operation: [
|
|
'create',
|
|
],
|
|
},
|
|
},
|
|
},
|
|
{
|
|
displayName: 'Priority',
|
|
name: 'priority',
|
|
type: 'options',
|
|
default: 1,
|
|
displayOptions: {
|
|
show: {
|
|
resource: [
|
|
'ticket',
|
|
],
|
|
operation: [
|
|
'create',
|
|
],
|
|
},
|
|
},
|
|
options: [
|
|
{
|
|
name: 'Low',
|
|
value: 1,
|
|
},
|
|
{
|
|
name: 'Medium',
|
|
value: 2,
|
|
},
|
|
{
|
|
name: 'High',
|
|
value: 3,
|
|
},
|
|
{
|
|
name: 'Urgent',
|
|
value: 4,
|
|
},
|
|
],
|
|
},
|
|
{
|
|
displayName: 'Status',
|
|
name: 'status',
|
|
type: 'options',
|
|
default: 2,
|
|
displayOptions: {
|
|
show: {
|
|
resource: [
|
|
'ticket',
|
|
],
|
|
operation: [
|
|
'create',
|
|
],
|
|
},
|
|
},
|
|
options: [
|
|
{
|
|
name: 'Open',
|
|
value: 2,
|
|
},
|
|
{
|
|
name: 'Pending',
|
|
value: 3,
|
|
},
|
|
{
|
|
name: 'Resolved',
|
|
value: 4,
|
|
},
|
|
{
|
|
name: 'Closed',
|
|
value: 5,
|
|
},
|
|
],
|
|
},
|
|
{
|
|
displayName: 'Additional Fields',
|
|
name: 'additionalFields',
|
|
type: 'collection',
|
|
placeholder: 'Add Field',
|
|
default: {},
|
|
displayOptions: {
|
|
show: {
|
|
resource: [
|
|
'ticket',
|
|
],
|
|
operation: [
|
|
'create',
|
|
],
|
|
},
|
|
},
|
|
options: [
|
|
{
|
|
displayName: 'CC Emails',
|
|
name: 'cc_emails',
|
|
type: 'string',
|
|
default: '',
|
|
description: 'Comma-separated email addresses to add in the CC field of the ticket email',
|
|
},
|
|
{
|
|
displayName: 'Department Name/ID',
|
|
name: 'department_id',
|
|
type: 'options',
|
|
default: '',
|
|
description: 'ID of the department to which this ticket belongs. Choose from the list or specify an ID. You can also specify the ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.',
|
|
typeOptions: {
|
|
loadOptionsMethod: [
|
|
'getDepartments',
|
|
],
|
|
},
|
|
},
|
|
{
|
|
displayName: 'Group Name/ID',
|
|
name: 'group_id',
|
|
type: 'options',
|
|
default: '',
|
|
description: 'ID of the group to which the ticket has been assigned. Choose from the list or specify an ID. You can also specify the ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.',
|
|
typeOptions: {
|
|
loadOptionsMethod: [
|
|
'getAgentGroups',
|
|
],
|
|
},
|
|
},
|
|
{
|
|
displayName: 'Impact',
|
|
name: 'impact',
|
|
type: 'options',
|
|
default: 1,
|
|
options: [
|
|
{
|
|
name: 'Low',
|
|
value: 1,
|
|
},
|
|
{
|
|
name: 'Medium',
|
|
value: 2,
|
|
},
|
|
{
|
|
name: 'High',
|
|
value: 3,
|
|
},
|
|
],
|
|
},
|
|
{
|
|
displayName: 'Name',
|
|
name: 'name',
|
|
type: 'string',
|
|
default: '',
|
|
description: 'Name of the ticket author',
|
|
},
|
|
{
|
|
displayName: 'Requester Name/ID',
|
|
name: 'requester_id',
|
|
type: 'options',
|
|
description: 'Choose from the list or specify an ID. You can also specify the ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.',
|
|
default: '',
|
|
typeOptions: {
|
|
loadOptionsMethod: [
|
|
'getRequesters',
|
|
],
|
|
},
|
|
},
|
|
],
|
|
},
|
|
|
|
// ----------------------------------------
|
|
// ticket: delete
|
|
// ----------------------------------------
|
|
{
|
|
displayName: 'Ticket ID',
|
|
name: 'ticketId',
|
|
description: 'ID of the ticket to delete',
|
|
type: 'string',
|
|
required: true,
|
|
default: '',
|
|
displayOptions: {
|
|
show: {
|
|
resource: [
|
|
'ticket',
|
|
],
|
|
operation: [
|
|
'delete',
|
|
],
|
|
},
|
|
},
|
|
},
|
|
|
|
// ----------------------------------------
|
|
// ticket: get
|
|
// ----------------------------------------
|
|
{
|
|
displayName: 'Ticket ID',
|
|
name: 'ticketId',
|
|
description: 'ID of the ticket to retrieve',
|
|
type: 'string',
|
|
required: true,
|
|
default: '',
|
|
displayOptions: {
|
|
show: {
|
|
resource: [
|
|
'ticket',
|
|
],
|
|
operation: [
|
|
'get',
|
|
],
|
|
},
|
|
},
|
|
},
|
|
|
|
// ----------------------------------------
|
|
// ticket: getAll
|
|
// ----------------------------------------
|
|
{
|
|
displayName: 'Return All',
|
|
name: 'returnAll',
|
|
type: 'boolean',
|
|
default: false,
|
|
description: 'Whether to return all results or only up to a given limit',
|
|
displayOptions: {
|
|
show: {
|
|
resource: [
|
|
'ticket',
|
|
],
|
|
operation: [
|
|
'getAll',
|
|
],
|
|
},
|
|
},
|
|
},
|
|
{
|
|
displayName: 'Limit',
|
|
name: 'limit',
|
|
type: 'number',
|
|
default: 50,
|
|
description: 'How many results to return',
|
|
typeOptions: {
|
|
minValue: 1,
|
|
},
|
|
displayOptions: {
|
|
show: {
|
|
resource: [
|
|
'ticket',
|
|
],
|
|
operation: [
|
|
'getAll',
|
|
],
|
|
returnAll: [
|
|
false,
|
|
],
|
|
},
|
|
},
|
|
},
|
|
{
|
|
displayName: 'Filters',
|
|
name: 'filters',
|
|
type: 'collection',
|
|
placeholder: 'Add Filter',
|
|
default: {},
|
|
displayOptions: {
|
|
show: {
|
|
resource: [
|
|
'ticket',
|
|
],
|
|
operation: [
|
|
'getAll',
|
|
],
|
|
},
|
|
},
|
|
options: [
|
|
{
|
|
displayName: 'Agent Name/ID',
|
|
name: 'agent_id',
|
|
type: 'options',
|
|
default: '',
|
|
description: 'ID of the agent to whom the tickets have been assigned. Choose from the list or specify an ID. You can also specify the ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.',
|
|
typeOptions: {
|
|
loadOptionsMethod: [
|
|
'getAgents',
|
|
],
|
|
},
|
|
},
|
|
{
|
|
displayName: 'Group Name/ID',
|
|
name: 'group_id',
|
|
type: 'options',
|
|
default: '',
|
|
description: 'ID of the group to which the tickets have been assigned. Choose from the list or specify an ID. You can also specify the ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.',
|
|
typeOptions: {
|
|
loadOptionsMethod: [
|
|
'getAgentGroups',
|
|
],
|
|
},
|
|
},
|
|
{
|
|
displayName: 'Impact',
|
|
name: 'impact',
|
|
type: 'options',
|
|
default: 1,
|
|
options: [
|
|
{
|
|
name: 'Low',
|
|
value: 1,
|
|
},
|
|
{
|
|
name: 'Medium',
|
|
value: 2,
|
|
},
|
|
{
|
|
name: 'High',
|
|
value: 3,
|
|
},
|
|
],
|
|
},
|
|
{
|
|
displayName: 'Priority',
|
|
name: 'priority',
|
|
type: 'options',
|
|
default: 1,
|
|
options: [
|
|
{
|
|
name: 'Low',
|
|
value: 1,
|
|
},
|
|
{
|
|
name: 'Medium',
|
|
value: 2,
|
|
},
|
|
{
|
|
name: 'High',
|
|
value: 3,
|
|
},
|
|
{
|
|
name: 'Urgent',
|
|
value: 4,
|
|
},
|
|
],
|
|
},
|
|
{
|
|
displayName: 'Status',
|
|
name: 'status',
|
|
type: 'options',
|
|
default: 2,
|
|
options: [
|
|
{
|
|
name: 'Open',
|
|
value: 2,
|
|
},
|
|
{
|
|
name: 'Pending',
|
|
value: 3,
|
|
},
|
|
{
|
|
name: 'Resolved',
|
|
value: 4,
|
|
},
|
|
{
|
|
name: 'Closed',
|
|
value: 5,
|
|
},
|
|
],
|
|
},
|
|
{
|
|
displayName: 'Created On',
|
|
name: 'created_at',
|
|
type: 'dateTime',
|
|
default: '',
|
|
description: 'Date when the ticket was created',
|
|
},
|
|
{
|
|
displayName: 'Due By',
|
|
name: 'due_by',
|
|
description: 'Date when the ticket is due to be resolved',
|
|
type: 'dateTime',
|
|
default: '',
|
|
},
|
|
],
|
|
},
|
|
|
|
// ----------------------------------------
|
|
// ticket: update
|
|
// ----------------------------------------
|
|
{
|
|
displayName: 'Ticket ID',
|
|
name: 'ticketId',
|
|
description: 'ID of the ticket to update',
|
|
type: 'string',
|
|
required: true,
|
|
default: '',
|
|
displayOptions: {
|
|
show: {
|
|
resource: [
|
|
'ticket',
|
|
],
|
|
operation: [
|
|
'update',
|
|
],
|
|
},
|
|
},
|
|
},
|
|
{
|
|
displayName: 'Update Fields',
|
|
name: 'updateFields',
|
|
type: 'collection',
|
|
placeholder: 'Add Field',
|
|
default: {},
|
|
displayOptions: {
|
|
show: {
|
|
resource: [
|
|
'ticket',
|
|
],
|
|
operation: [
|
|
'update',
|
|
],
|
|
},
|
|
},
|
|
options: [
|
|
{
|
|
displayName: 'Department Name/ID',
|
|
name: 'department_id',
|
|
type: 'options',
|
|
default: '',
|
|
description: 'ID of the department to which this ticket has been assigned. Choose from the list or specify an ID. You can also specify the ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.',
|
|
typeOptions: {
|
|
loadOptionsMethod: [
|
|
'getDepartments',
|
|
],
|
|
},
|
|
},
|
|
{
|
|
displayName: 'Description',
|
|
name: 'description',
|
|
type: 'string',
|
|
default: '',
|
|
description: 'HTML supported',
|
|
},
|
|
{
|
|
displayName: 'Email',
|
|
name: 'email',
|
|
type: 'string',
|
|
default: '',
|
|
description: 'Email address of the ticket author',
|
|
},
|
|
{
|
|
displayName: 'Group Name/ID',
|
|
name: 'group_id',
|
|
type: 'options',
|
|
default: '',
|
|
description: 'ID of the group to which the ticket has been assigned. Choose from the list or specify an ID. You can also specify the ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.',
|
|
typeOptions: {
|
|
loadOptionsMethod: [
|
|
'getAgentGroups',
|
|
],
|
|
},
|
|
},
|
|
{
|
|
displayName: 'Impact',
|
|
name: 'impact',
|
|
type: 'options',
|
|
default: 1,
|
|
options: [
|
|
{
|
|
name: 'Low',
|
|
value: 1,
|
|
},
|
|
{
|
|
name: 'Medium',
|
|
value: 2,
|
|
},
|
|
{
|
|
name: 'High',
|
|
value: 3,
|
|
},
|
|
],
|
|
},
|
|
{
|
|
displayName: 'Name',
|
|
name: 'name',
|
|
type: 'string',
|
|
default: '',
|
|
description: 'Name of the ticket author',
|
|
},
|
|
{
|
|
displayName: 'Phone',
|
|
name: 'phone',
|
|
type: 'string',
|
|
default: '',
|
|
},
|
|
{
|
|
displayName: 'Priority',
|
|
name: 'priority',
|
|
type: 'options',
|
|
default: 1,
|
|
description: 'Priority of the ticket',
|
|
options: [
|
|
{
|
|
name: 'Low',
|
|
value: 1,
|
|
},
|
|
{
|
|
name: 'Medium',
|
|
value: 2,
|
|
},
|
|
{
|
|
name: 'High',
|
|
value: 3,
|
|
},
|
|
{
|
|
name: 'Urgent',
|
|
value: 4,
|
|
},
|
|
],
|
|
},
|
|
{
|
|
displayName: 'Status',
|
|
name: 'status',
|
|
type: 'options',
|
|
default: 2,
|
|
options: [
|
|
{
|
|
name: 'Open',
|
|
value: 2,
|
|
},
|
|
{
|
|
name: 'Pending',
|
|
value: 3,
|
|
},
|
|
{
|
|
name: 'Resolved',
|
|
value: 4,
|
|
},
|
|
{
|
|
name: 'Closed',
|
|
value: 5,
|
|
},
|
|
],
|
|
},
|
|
{
|
|
displayName: 'Subject',
|
|
name: 'subject',
|
|
type: 'string',
|
|
default: '',
|
|
},
|
|
],
|
|
},
|
|
] as INodeProperties[];
|