n8n/packages/nodes-base/nodes/Freshdesk/Freshdesk.node.ts
2020-10-01 15:18:47 +02:00

1432 lines
36 KiB
TypeScript

import {
IDataObject,
ILoadOptionsFunctions,
INodeExecutionData,
INodePropertyOptions,
INodeType,
INodeTypeDescription,
} from 'n8n-workflow';
import {
IExecuteFunctions,
} from 'n8n-core';
import {
capitalize,
freshdeskApiRequest,
freshdeskApiRequestAllItems,
// validateJSON,
} from './GenericFunctions';
import {
ICreateContactBody,
} from './ContactInterface';
import {
contactFields,
contactOperations,
} from './ContactDescription';
enum Status {
Open = 2,
Pending = 3,
Resolved = 4,
Closed = 5,
}
enum Priority {
Low = 1,
Medium = 2,
High = 3,
Urgent = 4
}
enum Source {
Email = 1,
Portal = 2,
Phone = 3,
Chat = 7,
Mobihelp = 8,
FeedbackWidget = 9,
OutboundEmail = 10,
}
interface ICreateTicketBody {
name?: string;
requester_id?: number;
email?: string;
facebook_id?: string;
phone?: string;
twitter_id?: string;
unique_external_id?: string;
subject?: string | null;
type?: string;
status?: Status;
priority?: Priority;
description?: string;
responder_id?: number;
cc_emails?: [string];
custom_fields?: IDataObject;
due_by?: string;
email_config_id?: number;
fr_due_by?: string;
group_id?: number;
product_id?: number;
source?: Source;
tags?: [string];
company_id?: number;
}
export class Freshdesk implements INodeType {
description: INodeTypeDescription = {
displayName: 'Freshdesk',
name: 'freshdesk',
icon: 'file:freshdesk.png',
group: ['output'],
version: 1,
subtitle: '={{$parameter["operation"] + ": " + $parameter["resource"]}}',
description: 'Consume Freshdesk API',
defaults: {
name: 'Freshdesk',
color: '#25c10b',
},
inputs: ['main'],
outputs: ['main'],
credentials: [
{
name: 'freshdeskApi',
required: true,
},
],
properties: [
{
displayName: 'Resource',
name: 'resource',
type: 'options',
required: true,
options: [
{
name: 'Contact',
value: 'contact',
},
{
name: 'Ticket',
value: 'ticket',
},
],
default: 'ticket',
description: 'The resource to operate on.',
},
{
displayName: 'Operation',
name: 'operation',
type: 'options',
required: true,
displayOptions: {
show: {
resource: [
'ticket',
]
},
},
options: [
{
name: 'Create',
value: 'create',
description: 'Create a new ticket',
},
{
name: 'Delete',
value: 'delete',
description: 'Delete a ticket',
},
{
name: 'Get',
value: 'get',
description: 'Get a ticket',
},
{
name: 'Get All',
value: 'getAll',
description: 'Get all tickets',
},
{
name: 'Update',
value: 'update',
description: 'Update a ticket',
},
],
default: 'create',
description: 'The operation to perform.',
},
{
displayName: 'Requester Identification',
name: 'requester',
type: 'options',
required: true,
displayOptions: {
show: {
resource: [
'ticket',
],
operation: [
'create',
]
},
},
options: [
{
name: 'Email',
value: 'email',
description: `Email address of the requester. If no contact exists with this email address in Freshdesk, it will be added as a new contact.`,
},
{
name: 'Facebook Id',
value: 'facebookId',
description: `Facebook ID of the requester. If no contact exists with this facebook_id, then a new contact will be created.`,
},
{
name: 'Phone',
value: 'phone',
description: `Phone number of the requester. If no contact exists with this phone number in Freshdesk, it will be added as a new contact. If the phone number is set and the email address is not, then the name attribute is mandatory.`,
},
{
name: 'Requester Id',
value: 'requesterId',
description: `User ID of the requester. For existing contacts, the requester_id can be passed instead of the requester's email.`,
},
{
name: 'Twitter Id',
value: 'twitterId',
description: `Twitter handle of the requester. If no contact exists with this handle in Freshdesk, it will be added as a new contact.`,
},
{
name: 'Unique External Id',
value: 'uniqueExternalId',
description: `External ID of the requester. If no contact exists with this external ID in Freshdesk, they will be added as a new contact.`,
},
],
default: 'requesterId',
description: 'Requester Identification',
},
{
displayName: 'Value',
name: 'requesterIdentificationValue',
type: 'string',
required: true,
displayOptions: {
show: {
resource: [
'ticket',
],
operation: [
'create',
]
},
},
default: '',
description: `Value of the identification selected `,
},
{
displayName: 'Status',
name: 'status',
type: 'options',
required: true,
displayOptions: {
show: {
resource: [
'ticket',
],
operation: [
'create',
]
},
},
options: [
{
name: 'Closed',
value: 'closed',
},
{
name: 'Open',
value: 'open',
},
{
name: 'Pending',
value: 'pending',
},
{
name: 'Resolved',
value: 'resolved',
},
],
default: 'pending',
description: 'Status',
},
{
displayName: 'Priority',
name: 'priority',
type: 'options',
required: true,
displayOptions: {
show: {
resource: [
'ticket',
],
operation: [
'create'
]
},
},
options: [
{
name: 'Low',
value: 'low',
},
{
name: 'Medium',
value: 'medium',
},
{
name: 'High',
value: 'high',
},
{
name: 'Urgent',
value: 'urgent',
}
],
default: 'low',
description: 'Priority',
},
{
displayName: 'Source',
name: 'source',
type: 'options',
required: true,
displayOptions: {
show: {
resource: [
'ticket',
],
operation: [
'create'
]
},
},
options: [
{
name: 'Chat',
value: 'chat',
},
{
name: 'Email',
value: 'email',
},
{
name: 'Feedback Widget',
value: 'feedbackWidget',
},
{
name: 'Phone',
value: 'phone',
},
{
name: 'Portal',
value: 'portal',
},
{
name: 'Mobihelp',
value: 'mobileHelp',
},
{
name: 'Outbound Email',
value: 'OutboundEmail',
},
],
default: 'portal',
description: 'The channel through which the ticket was created.',
},
// {
// displayName: 'JSON Parameters',
// name: 'jsonParameters',
// type: 'boolean',
// default: false,
// description: '',
// displayOptions: {
// show: {
// resource: [
// 'ticket'
// ],
// operation: [
// 'create',
// ]
// },
// },
// },
{
displayName: 'Options',
name: 'options',
type: 'collection',
placeholder: 'Add Option',
default: {},
displayOptions: {
show: {
resource: [
'ticket',
],
operation: [
'create',
],
},
},
options: [
{
displayName: 'Agent',
name: 'agent',
type: 'options',
default: '',
typeOptions: {
loadOptionsMethod: 'getAgents',
},
description: 'ID of the agent to whom the ticket has been assigned',
},
{
displayName: 'CC Emails',
name: 'ccEmails',
type: 'string',
default: '',
description: `Separated by , email addresses added in the 'cc' field of the incoming ticket email`,
},
{
displayName: 'Company',
name: 'company',
type: 'options',
default: '',
typeOptions: {
loadOptionsMethod: 'getCompanies',
},
description: `Company ID of the requester. This attribute can only be set if the Multiple Companies feature is enabled (Estate plan and above)`,
},
{
displayName: 'Description',
name: 'description',
type: 'string',
default: '',
typeOptions: {
rows: 5,
alwaysOpenEditWindow: true,
},
description: 'HTML content of the ticket.',
},
{
displayName: 'Due By',
name: 'dueBy',
type: 'dateTime',
default: '',
description: `Timestamp that denotes when the ticket is due to be resolved`,
},
{
displayName: 'Email config Id',
name: 'emailConfigId',
type: 'number',
default: '',
description: `ID of email config which is used for this ticket. (i.e., support@yourcompany.com/sales@yourcompany.com)
If product_id is given and email_config_id is not given, product's primary email_config_id will be set`,
},
{
displayName: 'FR Due By',
name: 'frDueBy',
type: 'dateTime',
default: '',
description: `Timestamp that denotes when the first response is due`,
},
{
displayName: 'Group',
name: 'group',
type: 'options',
default: '',
typeOptions: {
loadOptionsMethod: 'getGroups'
},
description: `ID of the group to which the ticket has been assigned. The default value is the ID of the group that is associated with the given email_config_id`,
},
{
displayName: 'Name',
name: 'name',
type: 'string',
default: '',
placeholder: '',
description: 'Name of the requester',
},
{
displayName: 'Product',
name: 'product',
type: 'options',
default: '',
typeOptions: {
loadOptionsMethod: 'getProducts'
},
description: `ID of the product to which the ticket is associated.
It will be ignored if the email_config_id attribute is set in the request.`,
},
{
displayName: 'Subject',
name: 'subject',
type: 'string',
default: '',
placeholder: '',
description: 'Subject of the ticket.',
},
{
displayName: 'Tags',
name: 'tags',
type: 'string',
default: '',
description: `separated by , tags that have been associated with the ticket`,
},
{
displayName: 'Type',
name: 'type',
type: 'options',
default: 'Question',
description: 'Helps categorize the ticket according to the different kinds of issues your support team deals with.',
options: [
{
name: 'Feature Request',
value: 'Feature Request',
},
{
name: 'Incident',
value: 'Incident',
},
{
name: 'Problem',
value: 'Problem',
},
{
name: 'Question',
value: 'Question',
},
{
name: 'Refund',
value: 'Refund',
},
]
},
]
},
// {
// displayName: 'Custom Fields',
// name: 'customFieldsUi',
// placeholder: 'Add Custom fields',
// type: 'fixedCollection',
// required: false,
// default: '',
// typeOptions: {
// multipleValues: true,
// },
// displayOptions: {
// show: {
// resource: [
// 'ticket'
// ],
// operation: [
// 'create'
// ],
// jsonParameters: [
// false,
// ],
// },
// },
// description: 'Key value pairs containing the names and values of custom fields.',
// options: [
// {
// name: 'customFieldsValues',
// displayName: 'Custom fields',
// values: [
// {
// displayName: 'Key',
// required: false,
// name: 'key',
// type: 'string',
// default: '',
// },
// {
// displayName: 'Value',
// name: 'value',
// type: 'string',
// required: false,
// default: '',
// },
// ],
// },
// ],
// },
// {
// displayName: 'Custom Fields',
// name: 'customFieldsJson',
// type: 'json',
// typeOptions: {
// alwaysOpenEditWindow: true,
// },
// displayOptions: {
// show: {
// resource: [
// 'ticket',
// ],
// operation: [
// 'create',
// ],
// jsonParameters: [
// true,
// ],
// },
// },
// default: '',
// required: false,
// placeholder: `{
// 'gadget': 'Cold Welder',
// }`,
// description: 'Key value pairs containing the names and values of custom fields.',
// },
{
displayName: 'Ticket ID',
name: 'ticketId',
type: 'string',
required: true,
displayOptions: {
show: {
resource: [
'ticket',
],
operation: [
'update',
]
},
},
default: '',
description: 'Ticket ID',
},
{
displayName: 'Update Fields',
name: 'updateFields',
type: 'collection',
placeholder: 'Add Field',
default: {},
displayOptions: {
show: {
resource: [
'ticket',
],
operation: [
'update',
],
},
},
options: [
{
displayName: 'Agent',
name: 'agent',
type: 'options',
default: '',
typeOptions: {
loadOptionsMethod: 'getAgents',
},
description: 'ID of the agent to whom the ticket has been assigned',
},
{
displayName: 'CC Emails',
name: 'ccEmails',
type: 'string',
default: '',
description: `Separated by , email addresses added in the 'cc' field of the incoming ticket email`,
},
{
displayName: 'Company',
name: 'company',
type: 'options',
default: '',
typeOptions: {
loadOptionsMethod: 'getCompanies',
},
description: `Company ID of the requester. This attribute can only be set if the Multiple Companies feature is enabled (Estate plan and above)`,
},
{
displayName: 'Due By',
name: 'dueBy',
type: 'dateTime',
default: '',
description: `Timestamp that denotes when the ticket is due to be resolved`,
},
{
displayName: 'Email config Id',
name: 'emailConfigId',
type: 'number',
default: '',
description: `ID of email config which is used for this ticket. (i.e., support@yourcompany.com/sales@yourcompany.com)
If product_id is given and email_config_id is not given, product's primary email_config_id will be set`,
},
{
displayName: 'FR Due By',
name: 'frDueBy',
type: 'dateTime',
default: '',
description: `Timestamp that denotes when the first response is due`,
},
{
displayName: 'Group',
name: 'group',
type: 'options',
default: '',
typeOptions: {
loadOptionsMethod: 'getGroups',
},
description: `ID of the group to which the ticket has been assigned. The default value is the ID of the group that is associated with the given email_config_id`,
},
{
displayName: 'Name',
name: 'name',
type: 'string',
default: '',
placeholder: '',
description: 'Name of the requester',
},
{
displayName: 'Product',
name: 'product',
type: 'options',
default: '',
typeOptions: {
loadOptionsMethod: 'getProducts',
},
description: `ID of the product to which the ticket is associated.
It will be ignored if the email_config_id attribute is set in the request.`,
},
{
displayName: 'Priority',
name: 'priority',
type: 'options',
required: true,
options: [
{
name: 'Low',
value: 'low',
},
{
name: 'Medium',
value: 'medium',
},
{
name: 'High',
value: 'high',
},
{
name: 'Urgent',
value: 'urgent',
}
],
default: 'low',
description: 'Priority',
},
{
displayName: 'Requester Identification',
name: 'requester',
type: 'options',
options: [
{
name: 'Email',
value: 'email',
description: `Email address of the requester. If no contact exists with this email address in Freshdesk, it will be added as a new contact.`,
},
{
name: 'Facebook Id',
value: 'facebookId',
description: `Facebook ID of the requester. If no contact exists with this facebook_id, then a new contact will be created.`,
},
{
name: 'Phone',
value: 'phone',
description: `Phone number of the requester. If no contact exists with this phone number in Freshdesk, it will be added as a new contact. If the phone number is set and the email address is not, then the name attribute is mandatory.`,
},
{
name: 'Requester Id',
value: 'requesterId',
description: `User ID of the requester. For existing contacts, the requester_id can be passed instead of the requester's email.`,
},
{
name: 'Twitter Id',
value: 'twitterId',
description: `Twitter handle of the requester. If no contact exists with this handle in Freshdesk, it will be added as a new contact.`,
},
{
name: 'Unique External Id',
value: 'uniqueExternalId',
description: `External ID of the requester. If no contact exists with this external ID in Freshdesk, they will be added as a new contact.`,
},
],
default: 'requesterId',
description: 'Requester Identification',
},
{
displayName: 'Requester Value',
name: 'requesterIdentificationValue',
type: 'string',
default: '',
description: `Value of the identification selected `,
},
{
displayName: 'Status',
name: 'status',
type: 'options',
required: true,
options: [
{
name: 'Open',
value: 'open',
},
{
name: 'Pending',
value: 'pending',
},
{
name: 'Resolved',
value: 'resolved',
},
{
name: 'Closed',
value: 'closed',
}
],
default: 'pending',
description: 'Status',
},
{
displayName: 'Source',
name: 'source',
type: 'options',
required: true,
options: [
{
name: 'Chat',
value: 'chat',
},
{
name: 'Email',
value: 'email',
},
{
name: 'Feedback Widget',
value: 'feedbackWidget',
},
{
name: 'Mobihelp',
value: 'mobileHelp',
},
{
name: 'Outbound Email',
value: 'OutboundEmail',
},
{
name: 'Phone',
value: 'phone',
},
{
name: 'Portal',
value: 'portal',
},
],
default: 'portal',
description: 'The channel through which the ticket was created.',
},
{
displayName: 'Tags',
name: 'tags',
type: 'string',
default: '',
description: `separated by , tags that have been associated with the ticket`,
},
{
displayName: 'Type',
name: 'type',
type: 'options',
default: 'Question',
description: 'Helps categorize the ticket according to the different kinds of issues your support team deals with.',
options: [
{
name: 'Feature Request',
value: 'Feature Request'
},
{
name: 'Incident',
value: 'Incident'
},
{
name: 'Problem',
value: 'Problem'
},
{
name: 'Question',
value: 'Question'
},
{
name: 'Refund',
value: 'Refund'
},
]
},
]
},
{
displayName: 'Ticket ID',
name: 'ticketId',
type: 'string',
required: true,
displayOptions: {
show: {
resource: [
'ticket',
],
operation: [
'get'
]
},
},
default: '',
description: 'Ticket ID',
},
{
displayName: 'Return All',
name: 'returnAll',
type: 'boolean',
displayOptions: {
show: {
resource: [
'ticket',
],
operation: [
'getAll',
],
},
},
default: false,
description: 'If all results should be returned or only up to a given limit.',
},
{
displayName: 'Limit',
name: 'limit',
type: 'number',
displayOptions: {
show: {
resource: [
'ticket',
],
operation: [
'getAll',
],
returnAll: [
false,
],
},
},
typeOptions: {
minValue: 1,
maxValue: 10,
},
default: 5,
description: 'How many results to return.',
},
{
displayName: 'Options',
name: 'options',
type: 'collection',
placeholder: 'Add Option',
default: {},
displayOptions: {
show: {
resource: [
'ticket',
],
operation: [
'getAll',
],
},
},
options: [
{
displayName: 'Company ID',
name: 'companyId',
type: 'string',
default: '',
},
{
displayName: 'Include',
name: 'include',
type: 'multiOptions',
options: [
{
name: 'Company',
value: 'company',
},
{
name: 'Description',
value: 'description',
},
{
name: 'Requester',
value: 'requester',
},
{
name: 'Stats',
value: 'stats',
},
],
default: [],
},
{
displayName: 'Order',
name: 'order',
type: 'options',
options: [
{
name: 'ASC',
value: 'asc',
},
{
name: 'DESC',
value: 'desc',
},
],
default: 'desc',
description: 'Order sort attribute ascending or descending.',
},
{
displayName: 'Order By',
name: 'orderBy',
type: 'options',
options: [
{
name: 'Created At',
value: 'createdAt',
},
{
name: 'Due By',
value: 'dueBy',
},
{
name: 'Updated At',
value: 'updatedAt',
},
],
default: '',
description: 'Sort collection by object attribute.',
},
{
displayName: 'Requester Email',
name: 'requesterEmail',
type: 'string',
default: '',
},
{
displayName: 'Requester ID',
name: 'requesterId',
type: 'string',
default: '',
},
{
displayName: 'Updated Since',
name: 'updatedSince',
type: 'dateTime',
default: '',
},
]
},
{
displayName: 'Ticket ID',
name: 'ticketId',
type: 'string',
required: true,
displayOptions: {
show: {
resource: [
'ticket',
],
operation: [
'delete'
]
},
},
default: '',
description: 'Ticket ID',
},
// CONTACTS
...contactOperations,
...contactFields,
]
};
methods = {
loadOptions: {
// Get all the agents to display them to user so that he can
// select them easily
async getAgents(this: ILoadOptionsFunctions): Promise<INodePropertyOptions[]> {
const returnData: INodePropertyOptions[] = [];
const agents = await freshdeskApiRequest.call(this, 'GET', '/agents');
for (const agent of agents) {
const agentName = agent.contact.name;
const agentId = agent.id;
returnData.push({
name: agentName,
value: agentId,
});
}
return returnData;
},
// Get all the groups to display them to user so that he can
// select them easily
async getGroups(this: ILoadOptionsFunctions): Promise<INodePropertyOptions[]> {
const returnData: INodePropertyOptions[] = [];
const groups = await freshdeskApiRequest.call(this, 'GET', '/groups');
for (const group of groups) {
const groupName = group.name;
const groupId = group.id;
returnData.push({
name: groupName,
value: groupId,
});
}
return returnData;
},
// Get all the products to display them to user so that he can
// select them easily
async getProducts(this: ILoadOptionsFunctions): Promise<INodePropertyOptions[]> {
const returnData: INodePropertyOptions[] = [];
const products = await freshdeskApiRequest.call(this, 'GET', '/products');
for (const product of products) {
const productName = product.name;
const productId = product.id;
returnData.push({
name: productName,
value: productId,
});
}
return returnData;
},
// Get all the companies to display them to user so that he can
// select them easily
async getCompanies(this: ILoadOptionsFunctions): Promise<INodePropertyOptions[]> {
const returnData: INodePropertyOptions[] = [];
const companies = await freshdeskApiRequest.call(this, 'GET', '/companies');
for (const company of companies) {
const companyName = company.name;
const companyId = company.id;
returnData.push({
name: companyName,
value: companyId,
});
}
return returnData;
},
},
};
async execute(this: IExecuteFunctions): Promise<INodeExecutionData[][]> {
const items = this.getInputData();
const returnData: IDataObject[] = [];
let responseData;
const qs: IDataObject = {};
const resource = this.getNodeParameter('resource', 0) as string;
const operation = this.getNodeParameter('operation', 0) as string;
for (let i = 0; i < items.length; i++) {
if (resource === 'ticket') {
//https://developers.freshdesk.com/api/#create_ticket
if (operation === 'create') {
const requester = this.getNodeParameter('requester', i) as string;
const value = this.getNodeParameter('requesterIdentificationValue', i) as string;
const status = this.getNodeParameter('status', i) as string;
const priority = this.getNodeParameter('priority', i) as string;
const source = this.getNodeParameter('source', i) as string;
const options = this.getNodeParameter('options', i) as IDataObject;
//const jsonActive = this.getNodeParameter('jsonParameters') as boolean;
const body: ICreateTicketBody = {
// @ts-ignore
status: Status[capitalize(status)],
// @ts-ignore
priority: Priority[capitalize(priority)],
// @ts-ignore
source: Source[capitalize(source)]
};
if (requester === 'requesterId') {
// @ts-ignore
if (isNaN(value)) {
throw new Error('Requester Id must be a number');
}
body.requester_id = parseInt(value, 10);
} else if (requester === 'email') {
body.email = value;
} else if (requester === 'facebookId') {
body.facebook_id = value;
} else if (requester === 'phone') {
body.phone = value;
} else if (requester === 'twitterId') {
body.twitter_id = value;
} else if (requester === 'uniqueExternalId') {
body.unique_external_id = value;
}
// if (!jsonActive) {
// const customFieldsUi = this.getNodeParameter('customFieldsUi') as IDataObject;
// if (Object.keys(customFieldsUi).length > 0) {
// const aux: IDataObject = {};
// // @ts-ignore
// customFieldsUi.customFieldsValues.forEach( o => {
// aux[`${o.key}`] = o.value;
// return aux;
// });
// body.custom_fields = aux;
// } else {
// body.custom_fields = validateJSON(this.getNodeParameter('customFielsJson') as string);
// }
if (options.name) {
body.name = options.name as string;
}
if (options.subject) {
body.subject = options.subject as string;
} else {
body.subject = 'null';
}
if (options.type) {
body.type = options.type as string;
}
if (options.description) {
body.description = options.description as string;
} else {
body.description = 'null';
}
if (options.agent) {
body.responder_id = options.agent as number;
}
if (options.company) {
body.company_id = options.company as number;
}
if (options.product) {
body.product_id = options.product as number;
}
if (options.group) {
body.group_id = options.group as number;
}
if (options.frDueBy) {
body.fr_due_by = options.frDueBy as string;
}
if (options.emailConfigId) {
body.email_config_id = options.emailConfigId as number;
}
if (options.dueBy) {
body.due_by = options.dueBy as string;
}
if (options.tags) {
body.tags = (options.tags as string).split(',') as [string];
}
if (options.ccEmails) {
body.cc_emails = (options.ccEmails as string).split(',') as [string];
}
responseData = await freshdeskApiRequest.call(this, 'POST', '/tickets', body);
}
//https://developers.freshdesk.com/api/#update_ticket
if (operation === 'update') {
const ticketId = this.getNodeParameter('ticketId', i) as string;
const updateFields = this.getNodeParameter('updateFields', i) as IDataObject;
const body: ICreateTicketBody = {};
if (updateFields.requester) {
const value = updateFields.requesterIdentificationValue as string;
if (updateFields.requester === 'requesterId') {
// @ts-ignore
if (isNaN(parseInt(value, 10))) {
throw new Error('Requester Id must be a number');
}
body.requester_id = parseInt(value as string, 10);
} else if (updateFields.requester === 'email') {
body.email = value as string;
} else if (updateFields.requester === 'facebookId') {
body.facebook_id = value as string;
} else if (updateFields.requester === 'phone') {
body.phone = value as string;
} else if (updateFields.requester === 'twitterId') {
body.twitter_id = value as string;
} else if (updateFields.requester === 'uniqueExternalId') {
body.unique_external_id = value as string;
}
}
if (updateFields.status) {
//@ts-ignore
body.status = Status[capitalize(updateFields.status)];
}
if (updateFields.priority) {
//@ts-ignore
body.priority = Priority[capitalize(updateFields.priority)];
}
if (updateFields.source) {
//@ts-ignore
body.source = Source[capitalize(updateFields.source)];
}
if (updateFields.name) {
body.name = updateFields.name as string;
}
if (updateFields.type) {
body.type = updateFields.type as string;
}
if (updateFields.agent) {
body.responder_id = updateFields.agent as number;
}
if (updateFields.company) {
body.company_id = updateFields.company as number;
}
if (updateFields.product) {
body.product_id = updateFields.product as number;
}
if (updateFields.group) {
body.group_id = updateFields.group as number;
}
if (updateFields.frDueBy) {
body.fr_due_by = updateFields.frDueBy as string;
}
if (updateFields.emailConfigId) {
body.email_config_id = updateFields.emailConfigId as number;
}
if (updateFields.dueBy) {
body.due_by = updateFields.dueBy as string;
}
if (updateFields.tags) {
body.tags = (updateFields.tags as string).split(',') as [string];
}
if (updateFields.ccEmails) {
body.cc_emails = (updateFields.ccEmails as string).split(',') as [string];
}
responseData = await freshdeskApiRequest.call(this, 'PUT', `/tickets/${ticketId}`, body);
}
//https://developers.freshdesk.com/api/#view_a_ticket
if (operation === 'get') {
const ticketId = this.getNodeParameter('ticketId', i) as string;
responseData = await freshdeskApiRequest.call(this, 'GET', `/tickets/${ticketId}`);
}
//https://developers.freshdesk.com/api/#list_all_tickets
if (operation === 'getAll') {
const returnAll = this.getNodeParameter('returnAll', i) as boolean;
const options = this.getNodeParameter('options', i) as IDataObject;
if (options.requesterId) {
qs.requester_id = options.requesterId as string;
}
if (options.requesterEmail) {
qs.email = options.requesterEmail as string;
}
if (options.companyId) {
qs.company_id = options.companyId as string;
}
if (options.updatedSince) {
qs.updated_since = options.updatedSince as string;
}
if (options.orderBy) {
qs.order_by = options.orderBy as string;
}
if (options.order) {
qs.order_type = options.order as string;
}
if (options.include) {
if ((options.include as string[]).length !== 0) {
qs.include = (options.include as string[]).join(',');
}
}
if (returnAll === true) {
responseData = await freshdeskApiRequestAllItems.call(this, 'GET', '/tickets', {}, qs);
} else {
qs.per_page = this.getNodeParameter('limit', i) as number;
responseData = await freshdeskApiRequest.call(this, 'GET', '/tickets', {}, qs);
}
}
//https://developers.freshdesk.com/api/#delete_a_ticket
if (operation === 'delete') {
const ticketId = this.getNodeParameter('ticketId', i) as string;
responseData = await freshdeskApiRequest.call(this, 'DELETE', `/tickets/${ticketId}`);
}
} else if (resource === 'contact') {
//https://developers.freshdesk.com/api/#create_contact
if (operation === 'create') {
const name = this.getNodeParameter('name', i) as string;
const email = this.getNodeParameter('email', i) as string;
const additionalFields = this.getNodeParameter('additionalFields', i, {}) as IDataObject;
if (additionalFields.customFields) {
const metadata = (additionalFields.customFields as IDataObject).customField as IDataObject[];
additionalFields.custom_fields = {};
for (const data of metadata) {
//@ts-ignore
additionalFields.custom_fields[data.name as string] = data.value;
}
delete additionalFields.customFields;
}
const body: ICreateContactBody = additionalFields;
body.name = name;
if (email) {
body.email = email;
}
responseData = await freshdeskApiRequest.call(this, 'POST', '/contacts', body);
//https://developers.freshdesk.com/api/#delete_contact
} else if (operation === 'delete') {
const contactId = this.getNodeParameter('contactId', i) as string;
responseData = await freshdeskApiRequest.call(this, 'DELETE', `/contacts/${contactId}`, {});
} else if (operation === 'get') {
const contactId = this.getNodeParameter('contactId', i) as string;
responseData = await freshdeskApiRequest.call(this, 'GET', `/contacts/${contactId}`, {});
//https://developers.freshdesk.com/api/#list_all_contacts
} else if (operation === 'getAll') {
const qs = this.getNodeParameter('filters', i, {}) as IDataObject;
responseData = await freshdeskApiRequest.call(this, 'GET', '/contacts', {}, qs);
//https://developers.freshdesk.com/api/#update_contact
} else if (operation === 'update') {
const contactId = this.getNodeParameter('contactId', i) as string;
const additionalFields = this.getNodeParameter('additionalFields', i, {}) as IDataObject;
if (additionalFields.customFields) {
const metadata = (additionalFields.customFields as IDataObject).customField as IDataObject[];
additionalFields.custom_fields = {};
for (const data of metadata) {
//@ts-ignore
additionalFields.custom_fields[data.name as string] = data.value;
}
delete additionalFields.customFields;
}
const body: ICreateContactBody = additionalFields;
responseData = await freshdeskApiRequest.call(this, 'PUT', `/contacts/${contactId}`, body);
}
}
if (Array.isArray(responseData)) {
returnData.push.apply(returnData, responseData as IDataObject[]);
} else {
if (responseData === undefined) {
responseData = {
success: true,
};
}
returnData.push(responseData as IDataObject);
}
}
return [this.helpers.returnJsonArray(returnData)];
}
}