mirror of
https://github.com/n8n-io/n8n.git
synced 2024-11-13 16:14:07 -08:00
788 lines
18 KiB
TypeScript
788 lines
18 KiB
TypeScript
import {
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IExecuteSingleFunctions,
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} from 'n8n-core';
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import {
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IDataObject,
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INodeTypeDescription,
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INodeExecutionData,
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INodeType,
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ILoadOptionsFunctions,
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INodePropertyOptions,
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} from 'n8n-workflow';
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import {
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freshdeskApiRequest,
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validateJSON,
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capitalize
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} from './GenericFunctions';
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enum Status {
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Open = 2,
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Pending = 3,
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Resolved = 4,
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Closed = 5,
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}
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enum Priority {
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Low = 1,
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Medium = 2,
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High = 3,
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Urgent = 4
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}
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enum Source {
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Email = 1,
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Portal = 2,
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Phone = 3,
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Chat = 7,
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Mobihelp = 8,
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FeedbackWidget = 9,
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OutboundEmail = 10,
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}
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interface ICreateTicketBody {
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name?: string;
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requester_id?: number;
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email?: string;
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facebook_id?: string;
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phone?: string;
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twitter_id?: string;
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unique_external_id?: string;
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subject?: string | null;
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type?: string;
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status: Status;
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priority: Priority;
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description?: string;
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responder_id?: number;
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cc_emails?: [string];
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custom_fields?: IDataObject;
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due_by?: string;
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email_config_id?: number;
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fr_due_by?: string;
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group_id?: number;
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product_id?: number;
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source: Source;
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tags?: [string];
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company_id?: number;
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}
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export class Freshdesk implements INodeType {
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description: INodeTypeDescription = {
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displayName: 'Freshdesk',
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name: 'freshdesk',
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icon: 'file:freshdesk.png',
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group: ['output'],
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version: 1,
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subtitle: '={{$parameter["operation"] + ": " + $parameter["resource"]}}',
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description: 'Consume Freshdesk API',
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defaults: {
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name: 'Freshdesk',
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color: '#c02428',
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},
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inputs: ['main'],
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outputs: ['main'],
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credentials: [
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{
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name: 'freshdeskApi',
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required: true,
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}
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],
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properties: [
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{
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displayName: 'Resource',
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name: 'resource',
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type: 'options',
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required: true,
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options: [
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{
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name: 'Ticket',
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value: 'ticket',
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},
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],
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default: 'ticket',
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description: 'The resource to operate on.',
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},
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{
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displayName: 'Operation',
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name: 'operation',
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type: 'options',
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required: true,
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displayOptions: {
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show: {
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resource: [
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'ticket',
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]
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},
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},
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options: [
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{
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name: 'Create',
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value: 'create',
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description: 'Create a new ticket',
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}
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],
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default: 'create',
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description: 'The operation to perform.',
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},
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{
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displayName: 'Requester Identification',
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name: 'requester',
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type: 'options',
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required: true,
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'create'
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]
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},
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},
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options: [
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{
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name: 'Requester Id',
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value: 'requesterId',
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description: `User ID of the requester. For existing contacts, the requester_id can be passed instead of the requester's email.`,
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},
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{
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name: 'Email',
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value: 'email',
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description: `Email address of the requester. If no contact exists with this email address in Freshdesk, it will be added as a new contact.`,
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},
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{
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name: 'Facebook Id',
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value: 'facebookId',
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description: `Facebook ID of the requester. If no contact exists with this facebook_id, then a new contact will be created.`,
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},
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{
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name: 'Phone',
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value: 'phone',
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description: `Phone number of the requester. If no contact exists with this phone number in Freshdesk, it will be added as a new contact. If the phone number is set and the email address is not, then the name attribute is mandatory.`,
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},
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{
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name: 'Twitter Id',
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value: 'twitterId',
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description: `Twitter handle of the requester. If no contact exists with this handle in Freshdesk, it will be added as a new contact.`,
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},
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{
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name: 'Unique External Id',
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value: 'uniqueExternalId',
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description: `External ID of the requester. If no contact exists with this external ID in Freshdesk, they will be added as a new contact.`,
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},
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],
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default: 'requesterId',
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description: 'Requester Identification',
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},
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{
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displayName: 'Value',
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name: 'requesterIdentificationValue',
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type: 'string',
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required: true,
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'create'
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]
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},
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},
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default: '',
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description: `Value of the identification selected `,
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},
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{
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displayName: 'Status',
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name: 'status',
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type: 'options',
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required: true,
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'create'
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]
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},
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},
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options: [
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{
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name: 'Open',
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value: 'open',
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},
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{
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name: 'Pending',
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value: 'pending',
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},
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{
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name: 'Resolved',
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value: 'resolved',
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},
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{
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name: 'Closed',
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value: 'closed',
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}
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],
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default: 'pending',
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description: 'Status',
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},
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{
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displayName: 'Priority',
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name: 'priority',
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type: 'options',
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required: true,
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'create'
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]
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},
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},
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options: [
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{
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name: 'Low',
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value: 'low',
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},
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{
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name: 'Medium',
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value: 'medium',
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},
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{
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name: 'High',
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value: 'high',
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},
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{
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name: 'Urgent',
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value: 'urgent',
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}
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],
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default: 'low',
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description: 'Priority',
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},
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{
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displayName: 'Source',
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name: 'source',
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type: 'options',
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required: true,
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'create'
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]
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},
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},
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options: [
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{
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name: 'Email',
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value: 'email',
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},
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{
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name: 'Portal',
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value: 'portal',
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},
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{
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name: 'Phone',
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value: 'phone',
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},
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{
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name: 'Chat',
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value: 'chat',
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},
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{
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name: 'Mobihelp',
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value: 'mobileHelp',
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},
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{
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name: 'Feedback Widget',
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value: 'feedbackWidget',
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},
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{
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name: 'Outbound Email',
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value: 'OutboundEmail',
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}
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],
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default: 'portal',
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description: 'The channel through which the ticket was created.',
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},
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// {
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// displayName: 'JSON Parameters',
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// name: 'jsonParameters',
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// type: 'boolean',
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// default: false,
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// description: '',
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// displayOptions: {
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// show: {
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// resource: [
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// 'ticket'
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// ],
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// operation: [
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// 'create',
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// ]
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// },
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// },
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// },
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{
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displayName: 'Options',
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name: 'options',
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type: 'collection',
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placeholder: 'Add Option',
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default: {},
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displayOptions: {
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show: {
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resource: [
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'ticket'
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],
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operation: [
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'create'
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],
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},
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},
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options: [
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{
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displayName: 'Name',
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name: 'name',
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type: 'string',
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default: '',
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placeholder: '',
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description: 'Name of the requester',
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},
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{
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displayName: 'Subject',
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name: 'subject',
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type: 'string',
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default: '',
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placeholder: '',
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description: 'Subject of the ticket.',
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},
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{
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displayName: 'Type',
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name: 'type',
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type: 'options',
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default: 'Question',
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description: 'Helps categorize the ticket according to the different kinds of issues your support team deals with.',
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options: [
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{
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name: 'Question',
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value: 'Question'
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},
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{
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name: 'Incident',
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value: 'Incident'
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},
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{
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name: 'Problem',
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value: 'Problem'
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},
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{
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name: 'Feature Request',
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value: 'Feature Request'
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},
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{
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name: 'Refund',
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value: 'Refund'
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},
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]
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},
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{
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displayName: 'Description',
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name: 'description',
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type: 'string',
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required: false,
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default: '',
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typeOptions: {
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rows: 5,
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alwaysOpenEditWindow: true,
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},
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description: 'HTML content of the ticket.',
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},
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{
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displayName: 'Agent',
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name: 'agent',
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type: 'options',
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required: false,
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default: '',
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typeOptions: {
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loadOptionsMethod: 'getAgents'
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},
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description: 'ID of the agent to whom the ticket has been assigned',
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},
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{
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displayName: 'CC Emails',
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name: 'ccEmails',
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required: false,
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type: 'string',
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default: '',
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description: `separated by , email addresses added in the 'cc' field of the incoming ticket email`,
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},
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{
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displayName: 'Tags',
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name: 'tags',
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required: false,
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type: 'string',
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default: '',
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description: `separated by , tags that have been associated with the ticket`,
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},
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{
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displayName: 'Due By',
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name: 'dueBy',
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required: false,
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type: 'dateTime',
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default: '',
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description: `Timestamp that denotes when the ticket is due to be resolved`,
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},
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{
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displayName: 'Email config Id',
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name: 'emailConfigId',
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type: 'number',
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required: false,
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default: '',
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description: `ID of email config which is used for this ticket. (i.e., support@yourcompany.com/sales@yourcompany.com)
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If product_id is given and email_config_id is not given, product's primary email_config_id will be set`,
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},
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{
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displayName: 'FR Due By',
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name: 'frDueBy',
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type: 'dateTime',
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required: false,
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default: '',
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description: `Timestamp that denotes when the first response is due`,
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},
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{
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displayName: 'Group',
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name: 'group',
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required: false,
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type: 'options',
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default: '',
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typeOptions: {
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loadOptionsMethod: 'getGroups'
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},
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description: `ID of the group to which the ticket has been assigned. The default value is the ID of the group that is associated with the given email_config_id`,
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},
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{
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displayName: 'Product',
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name: 'product',
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required: false,
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type: 'options',
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default: '',
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typeOptions: {
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loadOptionsMethod: 'getProducts'
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},
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description: `ID of the product to which the ticket is associated.
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It will be ignored if the email_config_id attribute is set in the request.`,
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},
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{
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displayName: 'Company',
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name: 'company',
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required: false,
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type: 'options',
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default: '',
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typeOptions: {
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loadOptionsMethod: 'getCompanies'
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},
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description: `Company ID of the requester. This attribute can only be set if the Multiple Companies feature is enabled (Estate plan and above)`,
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},
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]
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},
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// {
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// displayName: 'Custom Fields',
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// name: 'customFieldsUi',
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// placeholder: 'Add Custom fields',
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// type: 'fixedCollection',
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// required: false,
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// default: '',
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// typeOptions: {
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// multipleValues: true,
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// },
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// displayOptions: {
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// show: {
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// resource: [
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// 'ticket'
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// ],
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// operation: [
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// 'create'
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// ],
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// jsonParameters: [
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// false,
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// ],
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// },
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// },
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// description: 'Key value pairs containing the names and values of custom fields.',
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// options: [
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// {
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// name: 'customFieldsValues',
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// displayName: 'Custom fields',
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// values: [
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// {
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// displayName: 'Key',
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// required: false,
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// name: 'key',
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// type: 'string',
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// default: '',
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// },
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// {
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// displayName: 'Value',
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// name: 'value',
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// type: 'string',
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// required: false,
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// default: '',
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// },
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// ],
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// },
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// ],
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// },
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// {
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// displayName: 'Custom Fields',
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// name: 'customFieldsJson',
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// type: 'json',
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// typeOptions: {
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// alwaysOpenEditWindow: true,
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// },
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// displayOptions: {
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// show: {
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// resource: [
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// 'ticket'
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// ],
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// operation: [
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// 'create'
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// ],
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// jsonParameters: [
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// true,
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// ],
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// },
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// },
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// default: '',
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// required: false,
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// placeholder: `{
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// "gadget":"Cold Welder"
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// }`,
|
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// description: 'Key value pairs containing the names and values of custom fields.',
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// },
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]
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};
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|
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methods = {
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loadOptions: {
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// Get all the agents to display them to user so that he can
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// select them easily
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async getAgents(this: ILoadOptionsFunctions): Promise<INodePropertyOptions[]> {
|
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const returnData: INodePropertyOptions[] = [];
|
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let agents;
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try {
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agents = await freshdeskApiRequest.call(this, '/agents', 'GET');
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} catch (err) {
|
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throw new Error(`Freshdesk Error: ${err}`);
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}
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for (const agent of agents) {
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const agentName = agent.contact.name;
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const agentId = agent.id;
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|
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returnData.push({
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name: agentName,
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value: agentId,
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});
|
|
}
|
|
return returnData;
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},
|
|
|
|
// Get all the groups to display them to user so that he can
|
|
// select them easily
|
|
async getGroups(this: ILoadOptionsFunctions): Promise<INodePropertyOptions[]> {
|
|
const returnData: INodePropertyOptions[] = [];
|
|
let groups;
|
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try {
|
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groups = await freshdeskApiRequest.call(this, '/groups', 'GET');
|
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} catch (err) {
|
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throw new Error(`Freshdesk Error: ${err}`);
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}
|
|
for (const group of groups) {
|
|
const groupName = group.name;
|
|
const groupId = group.id;
|
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|
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returnData.push({
|
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name: groupName,
|
|
value: groupId,
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});
|
|
}
|
|
return returnData;
|
|
},
|
|
|
|
// Get all the products to display them to user so that he can
|
|
// select them easily
|
|
async getProducts(this: ILoadOptionsFunctions): Promise<INodePropertyOptions[]> {
|
|
const returnData: INodePropertyOptions[] = [];
|
|
let products;
|
|
try {
|
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products = await freshdeskApiRequest.call(this, '/products', 'GET');
|
|
} catch (err) {
|
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throw new Error(`Freshdesk Error: ${err}`);
|
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}
|
|
for (const product of products) {
|
|
const productName = product.name;
|
|
const productId = product.id;
|
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|
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returnData.push({
|
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name: productName,
|
|
value: productId,
|
|
});
|
|
}
|
|
return returnData;
|
|
},
|
|
|
|
// Get all the companies to display them to user so that he can
|
|
// select them easily
|
|
async getCompanies(this: ILoadOptionsFunctions): Promise<INodePropertyOptions[]> {
|
|
const returnData: INodePropertyOptions[] = [];
|
|
let companies;
|
|
try {
|
|
companies = await freshdeskApiRequest.call(this, '/companies', 'GET');
|
|
} catch (err) {
|
|
throw new Error(`Freshdesk Error: ${err}`);
|
|
}
|
|
for (const company of companies) {
|
|
const companyName = company.name;
|
|
const companyId = company.id;
|
|
|
|
returnData.push({
|
|
name: companyName,
|
|
value: companyId,
|
|
});
|
|
}
|
|
return returnData;
|
|
},
|
|
},
|
|
};
|
|
|
|
async executeSingle(this: IExecuteSingleFunctions): Promise<INodeExecutionData> {
|
|
const resource = this.getNodeParameter('resource') as string;
|
|
const opeation = this.getNodeParameter('operation') as string;
|
|
let response;
|
|
|
|
if (resource === 'ticket') {
|
|
if (opeation === 'create') {
|
|
const requester = this.getNodeParameter('requester') as string;
|
|
const value = this.getNodeParameter('requesterIdentificationValue') as string;
|
|
const status = this.getNodeParameter('status') as string;
|
|
const priority = this.getNodeParameter('priority') as string;
|
|
const source = this.getNodeParameter('source') as string;
|
|
const options = this.getNodeParameter('options') as IDataObject;
|
|
//const jsonActive = this.getNodeParameter('jsonParameters') as boolean;
|
|
|
|
const body: ICreateTicketBody = {
|
|
// @ts-ignore
|
|
status: Status[capitalize(status)],
|
|
// @ts-ignore
|
|
priority: Priority[capitalize(priority)],
|
|
// @ts-ignore
|
|
source: Source[capitalize(source)]
|
|
};
|
|
|
|
if (requester === 'requesterId') {
|
|
// @ts-ignore
|
|
if (isNaN(value)) {
|
|
throw new Error('Requester Id must be a number');
|
|
}
|
|
body.requester_id = parseInt(value, 10);
|
|
} else if (requester === 'email') {
|
|
body.email = value;
|
|
} else if (requester === 'facebookId') {
|
|
body.facebook_id = value;
|
|
} else if (requester === 'phone') {
|
|
body.phone = value;
|
|
} else if (requester === 'twitterId') {
|
|
body.twitter_id = value;
|
|
} else if (requester === 'uniqueExternalId') {
|
|
body.unique_external_id = value;
|
|
}
|
|
|
|
// if (!jsonActive) {
|
|
// const customFieldsUi = this.getNodeParameter('customFieldsUi') as IDataObject;
|
|
// if (Object.keys(customFieldsUi).length > 0) {
|
|
// const aux: IDataObject = {};
|
|
// // @ts-ignore
|
|
// customFieldsUi.customFieldsValues.forEach( o => {
|
|
// aux[`${o.key}`] = o.value;
|
|
// return aux;
|
|
// });
|
|
// body.custom_fields = aux;
|
|
// } else {
|
|
// body.custom_fields = validateJSON(this.getNodeParameter('customFielsJson') as string);
|
|
// }
|
|
|
|
if (options.name) {
|
|
body.name = options.name as string;
|
|
}
|
|
|
|
if (options.subject) {
|
|
body.subject = options.subject as string;
|
|
} else {
|
|
body.subject = 'null';
|
|
}
|
|
|
|
if (options.type) {
|
|
body.type = options.type as string;
|
|
}
|
|
|
|
if (options.description) {
|
|
body.description = options.description as string;
|
|
} else {
|
|
body.description = 'null';
|
|
}
|
|
|
|
if (options.agent) {
|
|
body.responder_id = options.agent as number;
|
|
}
|
|
|
|
if (options.company) {
|
|
body.company_id = options.company as number;
|
|
}
|
|
|
|
if (options.product) {
|
|
body.product_id = options.product as number;
|
|
}
|
|
|
|
if (options.group) {
|
|
body.group_id = options.group as number;
|
|
}
|
|
|
|
if (options.frDueBy) {
|
|
body.fr_due_by = options.frDueBy as string;
|
|
}
|
|
|
|
if (options.emailConfigId) {
|
|
body.email_config_id = options.emailConfigId as number;
|
|
}
|
|
|
|
if (options.dueBy) {
|
|
body.due_by = options.dueBy as string;
|
|
}
|
|
|
|
if (options.tags) {
|
|
body.tags = (options.tags as string).split(',') as [string];
|
|
}
|
|
|
|
if (options.ccEmails) {
|
|
body.cc_emails = (options.ccEmails as string).split(',') as [string];
|
|
}
|
|
|
|
try {
|
|
response = await freshdeskApiRequest.call(this, '/tickets', 'POST', body);
|
|
} catch (err) {
|
|
throw new Error(`Freskdesk Error: ${JSON.stringify(err)}`);
|
|
}
|
|
}
|
|
}
|
|
|
|
return {
|
|
json: response
|
|
};
|
|
}
|
|
}
|