n8n/packages/nodes-base/nodes/Freshdesk/Freshdesk.node.ts

import {
	IDataObject,
	INodeTypeDescription,
	INodeExecutionData,
	INodeType,
	ILoadOptionsFunctions,
	INodePropertyOptions,
} from 'n8n-workflow';
import {
	IExecuteFunctions,
} from 'n8n-core';
import {
	freshdeskApiRequest,
	freshdeskApiRequestAllItems,
	// validateJSON,
	capitalize
} from './GenericFunctions';

enum Status {
	Open = 2,
	Pending = 3,
	Resolved = 4,
	Closed = 5,
}

enum Priority {
	Low = 1,
	Medium = 2,
	High = 3,
	Urgent = 4
}

enum Source {
	Email = 1,
	Portal = 2,
	Phone = 3,
	Chat = 7,
	Mobihelp = 8,
	FeedbackWidget = 9,
	OutboundEmail = 10,
}

interface ICreateTicketBody {
	name?: string;
	requester_id?: number;
	email?: string;
	facebook_id?: string;
	phone?: string;
	twitter_id?: string;
	unique_external_id?: string;
	subject?: string | null;
	type?: string;
	status?: Status;
	priority?: Priority;
	description?: string;
	responder_id?: number;
	cc_emails?: [string];
	custom_fields?: IDataObject;
	due_by?: string;
	email_config_id?: number;
	fr_due_by?: string;
	group_id?: number;
	product_id?: number;
	source?: Source;
	tags?: [string];
	company_id?: number;
}

export class Freshdesk implements INodeType {
	description: INodeTypeDescription = {
		displayName: 'Freshdesk',
		name: 'freshdesk',
		icon: 'file:freshdesk.png',
		group: ['output'],
		version: 1,
		subtitle: '={{$parameter["operation"] + ": " + $parameter["resource"]}}',
		description: 'Consume Freshdesk API',
		defaults: {
			name: 'Freshdesk',
			color: '#c02428',
		},
		inputs: ['main'],
		outputs: ['main'],
		credentials: [
			{
				name: 'freshdeskApi',
				required: true,
			},
		],
		properties: [
			{
				displayName: 'Resource',
				name: 'resource',
				type: 'options',
				required: true,
				options: [
					{
						name: 'Ticket',
						value: 'ticket',
					},
				],
				default: 'ticket',
				description: 'The resource to operate on.',
			},
			{
				displayName: 'Operation',
				name: 'operation',
				type: 'options',
				required: true,
				displayOptions: {
					show: {
						resource: [
							'ticket',
						]
					},
				},
				options: [
					{
						name: 'Create',
						value: 'create',
						description: 'Create a new ticket',
					},
					{
						name: 'Delete',
						value: 'delete',
						description: 'Delete a ticket',
					},
					{
						name: 'Get',
						value: 'get',
						description: 'Get a ticket',
					},
					{
						name: 'Get All',
						value: 'getAll',
						description: 'Get all tickets',
					},
					{
						name: 'Update',
						value: 'update',
						description: 'Update a ticket',
					},
				],
				default: 'create',
				description: 'The operation to perform.',
			},
			{
				displayName: 'Requester Identification',
				name: 'requester',
				type: 'options',
				required: true,
				displayOptions: {
					show: {
						resource: [
							'ticket',
						],
						operation: [
							'create',
						]
					},
				},
				options: [
					{
						name: 'Email',
						value: 'email',
						description: `Email address of the requester. If no contact exists with this email address in Freshdesk, it will be added as a new contact.`,
					},
					{
						name: 'Facebook Id',
						value: 'facebookId',
						description: `Facebook ID of the requester. If no contact exists with this facebook_id, then a new contact will be created.`,
					},
					{
						name: 'Phone',
						value: 'phone',
						description: `Phone number of the requester. If no contact exists with this phone number in Freshdesk, it will be added as a new contact. If the phone number is set and the email address is not, then the name attribute is mandatory.`,
					},
					{
						name: 'Requester Id',
						value: 'requesterId',
						description: `User ID of the requester. For existing contacts, the requester_id can be passed instead of the requester's email.`,
					},
					{
						name: 'Twitter Id',
						value: 'twitterId',
						description: `Twitter handle of the requester. If no contact exists with this handle in Freshdesk, it will be added as a new contact.`,
					},
					{
						name: 'Unique External Id',
						value: 'uniqueExternalId',
						description: `External ID of the requester. If no contact exists with this external ID in Freshdesk, they will be added as a new contact.`,
					},
				],
				default: 'requesterId',
				description: 'Requester Identification',
			},
			{
				displayName: 'Value',
				name: 'requesterIdentificationValue',
				type: 'string',
				required: true,
				displayOptions: {
					show: {
						resource: [
							'ticket',
						],
						operation: [
							'create',
						]
					},
				},
				default: '',
				description: `Value of the identification selected `,
			},
			{
				displayName: 'Status',
				name: 'status',
				type: 'options',
				required: true,
				displayOptions: {
					show: {
						resource: [
							'ticket',
						],
						operation: [
							'create',
						]
					},
				},
				options: [
					{
						name: 'Closed',
						value: 'closed',
					},
					{
						name: 'Open',
						value: 'open',
					},
					{
						name: 'Pending',
						value: 'pending',
					},
					{
						name: 'Resolved',
						value: 'resolved',
					},
				],
				default: 'pending',
				description: 'Status',
			},
			{
				displayName: 'Priority',
				name: 'priority',
				type: 'options',
				required: true,
				displayOptions: {
					show: {
						resource: [
							'ticket',
						],
						operation: [
							'create'
						]
					},
				},
				options: [
					{
						name: 'Low',
						value: 'low',
					},
					{
						name: 'Medium',
						value: 'medium',
					},
					{
						name: 'High',
						value: 'high',
					},
					{
						name: 'Urgent',
						value: 'urgent',
					}
				],
				default: 'low',
				description: 'Priority',
			},
			{
				displayName: 'Source',
				name: 'source',
				type: 'options',
				required: true,
				displayOptions: {
					show: {
						resource: [
							'ticket',
						],
						operation: [
							'create'
						]
					},
				},
				options: [
					{
						name: 'Chat',
						value: 'chat',
					},
					{
						name: 'Email',
						value: 'email',
					},
					{
						name: 'Feedback Widget',
						value: 'feedbackWidget',
					},
					{
						name: 'Phone',
						value: 'phone',
					},
					{
						name: 'Portal',
						value: 'portal',
					},
					{
						name: 'Mobihelp',
						value: 'mobileHelp',
					},

					{
						name: 'Outbound Email',
						value: 'OutboundEmail',
					},
				],
				default: 'portal',
				description: 'The channel through which the ticket was created.',
			},
			// {
			// 	displayName: 'JSON Parameters',
			// 	name: 'jsonParameters',
			// 	type: 'boolean',
			// 	default: false,
			// 	description: '',
			// 	displayOptions: {
			// 		show: {
			// 			resource: [
			// 				'ticket'
			// 			],
			// 			operation: [
			// 				'create',
			// 			]
			// 		},
			// 	},
			// },
			{
				displayName: 'Options',
				name: 'options',
				type: 'collection',
				placeholder: 'Add Option',
				default: {},
				displayOptions: {
					show: {
						resource: [
							'ticket',
						],
						operation: [
							'create',
						],
					},
				},
				options: [
					{
						displayName: 'Agent',
						name: 'agent',
						type: 'options',
						default: '',
						typeOptions: {
							loadOptionsMethod: 'getAgents',
						},
						description: 'ID of the agent to whom the ticket has been assigned',
					},
					{
						displayName: 'CC Emails',
						name: 'ccEmails',
						type: 'string',
						default: '',
						description: `Separated by , email addresses added in the 'cc' field of the incoming ticket email`,
					},
					{
						displayName: 'Company',
						name: 'company',
						type: 'options',
						default: '',
						typeOptions: {
							loadOptionsMethod: 'getCompanies',
						},
						description: `Company ID of the requester. This attribute can only be set if the Multiple Companies feature is enabled (Estate plan and above)`,
					},
					{
						displayName: 'Description',
						name: 'description',
						type: 'string',
						default: '',
						typeOptions: {
							rows: 5,
							alwaysOpenEditWindow: true,
						},
						description: 'HTML content of the ticket.',
					},
					{
						displayName: 'Due By',
						name: 'dueBy',
						type: 'dateTime',
						default: '',
						description: `Timestamp that denotes when the ticket is due to be resolved`,
					},
					{
						displayName: 'Email config Id',
						name: 'emailConfigId',
						type: 'number',
						default: '',
						description: `ID of email config which is used for this ticket. (i.e., support@yourcompany.com/sales@yourcompany.com)
						If product_id is given and email_config_id is not given, product's primary email_config_id will be set`,
					},
					{
						displayName: 'FR Due By',
						name: 'frDueBy',
						type: 'dateTime',
						default: '',
						description: `Timestamp that denotes when the first response is due`,
					},
					{
						displayName: 'Group',
						name: 'group',
						type: 'options',
						default: '',
						typeOptions: {
							loadOptionsMethod: 'getGroups'
						},
						description: `ID of the group to which the ticket has been assigned. The default value is the ID of the group that is associated with the given email_config_id`,
					},
					{
						displayName: 'Name',
						name: 'name',
						type: 'string',
						default: '',
						placeholder: '',
						description: 'Name of the requester',
					},
					{
						displayName: 'Product',
						name: 'product',
						type: 'options',
						default: '',
						typeOptions: {
							loadOptionsMethod: 'getProducts'
						},
						description: `ID of the product to which the ticket is associated.
						It will be ignored if the email_config_id attribute is set in the request.`,
					},
					{
						displayName: 'Subject',
						name: 'subject',
						type: 'string',
						default: '',
						placeholder: '',
						description: 'Subject of the ticket.',
					},
					{
						displayName: 'Tags',
						name: 'tags',
						type: 'string',
						default: '',
						description: `separated by , tags that have been associated with the ticket`,
					},
					{
						displayName: 'Type',
						name: 'type',
						type: 'options',
						default: 'Question',
						description: 'Helps categorize the ticket according to the different kinds of issues your support team deals with.',
						options: [
							{
								name: 'Feature Request',
								value: 'Feature Request',
							},
							{
								name: 'Incident',
								value: 'Incident',
							},
							{
								name: 'Problem',
								value: 'Problem',
							},
							{
								name: 'Question',
								value: 'Question',
							},
							{
								name: 'Refund',
								value: 'Refund',
							},
						]
					},
				]
			},
			// {
			// 	displayName: 'Custom Fields',
			// 	name: 'customFieldsUi',
			// 	placeholder: 'Add Custom fields',
			// 	type: 'fixedCollection',
			// 	required: false,
			// 	default: '',
			// 	typeOptions: {
			// 		multipleValues: true,
			// 	},
			// 	displayOptions: {
			// 		show: {
			// 			resource: [
			// 				'ticket'
			// 			],
			// 			operation: [
			// 				'create'
			// 			],
			// 			jsonParameters: [
			// 				false,
			// 			],
			// 		},
			// 	},
			// 	description: 'Key value pairs containing the names and values of custom fields.',
			// 	options: [
			// 		{
			// 			name: 'customFieldsValues',
			// 			displayName: 'Custom fields',
			// 			values: [
			// 				{
			// 					displayName: 'Key',
			// 					required: false,
			// 					name: 'key',
			// 					type: 'string',
			// 					default: '',
			// 				},
			// 				{
			// 					displayName: 'Value',
			// 					name: 'value',
			// 					type: 'string',
			// 					required: false,
			// 					default: '',
			// 				},
			// 			],
			// 		},
			// 	],
			// },
			// {
			// 	displayName: 'Custom Fields',
			// 	name: 'customFieldsJson',
			// 	type: 'json',
			// 	typeOptions: {
			// 		alwaysOpenEditWindow: true,
			// 	},
			// 	displayOptions: {
			// 		show: {
			// 			resource: [
			// 				'ticket',
			// 			],
			// 			operation: [
			// 				'create',
			// 			],
			// 			jsonParameters: [
			// 				true,
			// 			],
			// 		},
			// 	},
			// 	default: '',
			// 	required: false,
			// 	placeholder: `{
			// 		'gadget': 'Cold Welder',
			// 	}`,
			// 	description: 'Key value pairs containing the names and values of custom fields.',
			// },
			{
				displayName: 'Ticket ID',
				name: 'ticketId',
				type: 'string',
				required: true,
				displayOptions: {
					show: {
						resource: [
							'ticket',
						],
						operation: [
							'update',
						]
					},
				},
				default: '',
				description: 'Ticket ID',
			},
			{
				displayName: 'Update Fields',
				name: 'updateFields',
				type: 'collection',
				placeholder: 'Add Field',
				default: {},
				displayOptions: {
					show: {
						resource: [
							'ticket',
						],
						operation: [
							'update',
						],
					},
				},
				options: [
					{
						displayName: 'Agent',
						name: 'agent',
						type: 'options',
						default: '',
						typeOptions: {
							loadOptionsMethod: 'getAgents',
						},
						description: 'ID of the agent to whom the ticket has been assigned',
					},
					{
						displayName: 'CC Emails',
						name: 'ccEmails',
						type: 'string',
						default: '',
						description: `Separated by , email addresses added in the 'cc' field of the incoming ticket email`,
					},
					{
						displayName: 'Company',
						name: 'company',
						type: 'options',
						default: '',
						typeOptions: {
							loadOptionsMethod: 'getCompanies',
						},
						description: `Company ID of the requester. This attribute can only be set if the Multiple Companies feature is enabled (Estate plan and above)`,
					},
					{
						displayName: 'Due By',
						name: 'dueBy',
						type: 'dateTime',
						default: '',
						description: `Timestamp that denotes when the ticket is due to be resolved`,
					},
					{
						displayName: 'Email config Id',
						name: 'emailConfigId',
						type: 'number',
						default: '',
						description: `ID of email config which is used for this ticket. (i.e., support@yourcompany.com/sales@yourcompany.com)
						If product_id is given and email_config_id is not given, product's primary email_config_id will be set`,
					},
					{
						displayName: 'FR Due By',
						name: 'frDueBy',
						type: 'dateTime',
						default: '',
						description: `Timestamp that denotes when the first response is due`,
					},
					{
						displayName: 'Group',
						name: 'group',
						type: 'options',
						default: '',
						typeOptions: {
							loadOptionsMethod: 'getGroups',
						},
						description: `ID of the group to which the ticket has been assigned. The default value is the ID of the group that is associated with the given email_config_id`,
					},
					{
						displayName: 'Name',
						name: 'name',
						type: 'string',
						default: '',
						placeholder: '',
						description: 'Name of the requester',
					},
					{
						displayName: 'Product',
						name: 'product',
						type: 'options',
						default: '',
						typeOptions: {
							loadOptionsMethod: 'getProducts',
						},
						description: `ID of the product to which the ticket is associated.
						It will be ignored if the email_config_id attribute is set in the request.`,
					},
					{
						displayName: 'Priority',
						name: 'priority',
						type: 'options',
						required: true,
						options: [
							{
								name: 'Low',
								value: 'low',
							},
							{
								name: 'Medium',
								value: 'medium',
							},
							{
								name: 'High',
								value: 'high',
							},
							{
								name: 'Urgent',
								value: 'urgent',
							}
						],
						default: 'low',
						description: 'Priority',
					},
					{
						displayName: 'Requester Identification',
						name: 'requester',
						type: 'options',
						options: [
							{
								name: 'Email',
								value: 'email',
								description: `Email address of the requester. If no contact exists with this email address in Freshdesk, it will be added as a new contact.`,
							},
							{
								name: 'Facebook Id',
								value: 'facebookId',
								description: `Facebook ID of the requester. If no contact exists with this facebook_id, then a new contact will be created.`,
							},
							{
								name: 'Phone',
								value: 'phone',
								description: `Phone number of the requester. If no contact exists with this phone number in Freshdesk, it will be added as a new contact. If the phone number is set and the email address is not, then the name attribute is mandatory.`,
							},
							{
								name: 'Requester Id',
								value: 'requesterId',
								description: `User ID of the requester. For existing contacts, the requester_id can be passed instead of the requester's email.`,
							},
							{
								name: 'Twitter Id',
								value: 'twitterId',
								description: `Twitter handle of the requester. If no contact exists with this handle in Freshdesk, it will be added as a new contact.`,
							},
							{
								name: 'Unique External Id',
								value: 'uniqueExternalId',
								description: `External ID of the requester. If no contact exists with this external ID in Freshdesk, they will be added as a new contact.`,
							},
						],
						default: 'requesterId',
						description: 'Requester Identification',
					},
					{
						displayName: 'Requester Value',
						name: 'requesterIdentificationValue',
						type: 'string',
						default: '',
						description: `Value of the identification selected `,
					},
					{
						displayName: 'Status',
						name: 'status',
						type: 'options',
						required: true,
						options: [
							{
								name: 'Open',
								value: 'open',
							},
							{
								name: 'Pending',
								value: 'pending',
							},
							{
								name: 'Resolved',
								value: 'resolved',
							},
							{
								name: 'Closed',
								value: 'closed',
							}
						],
						default: 'pending',
						description: 'Status',
					},
					{
						displayName: 'Source',
						name: 'source',
						type: 'options',
						required: true,
						options: [
							{
								name: 'Chat',
								value: 'chat',
							},
							{
								name: 'Email',
								value: 'email',
							},
							{
								name: 'Feedback Widget',
								value: 'feedbackWidget',
							},
							{
								name: 'Mobihelp',
								value: 'mobileHelp',
							},

							{
								name: 'Outbound Email',
								value: 'OutboundEmail',
							},
							{
								name: 'Phone',
								value: 'phone',
							},
							{
								name: 'Portal',
								value: 'portal',
							},
						],
						default: 'portal',
						description: 'The channel through which the ticket was created.',
					},
					{
						displayName: 'Tags',
						name: 'tags',
						type: 'string',
						default: '',
						description: `separated by , tags that have been associated with the ticket`,
					},
					{
						displayName: 'Type',
						name: 'type',
						type: 'options',
						default: 'Question',
						description: 'Helps categorize the ticket according to the different kinds of issues your support team deals with.',
						options: [
							{
								name: 'Feature Request',
								value: 'Feature Request'
							},
							{
								name: 'Incident',
								value: 'Incident'
							},
							{
								name: 'Problem',
								value: 'Problem'
							},
							{
								name: 'Question',
								value: 'Question'
							},
							{
								name: 'Refund',
								value: 'Refund'
							},
						]
					},
				]
			},
			{
				displayName: 'Ticket ID',
				name: 'ticketId',
				type: 'string',
				required: true,
				displayOptions: {
					show: {
						resource: [
							'ticket',
						],
						operation: [
							'get'
						]
					},
				},
				default: '',
				description: 'Ticket ID',
			},
			{
				displayName: 'Return All',
				name: 'returnAll',
				type: 'boolean',
				displayOptions: {
					show: {
						resource: [
							'ticket',
						],
						operation: [
							'getAll',
						],
					},
				},
				default: false,
				description: 'If all results should be returned or only up to a given limit.',
			},
			{
				displayName: 'Limit',
				name: 'limit',
				type: 'number',
				displayOptions: {
					show: {
						resource: [
							'ticket',
						],
						operation: [
							'getAll',
						],
						returnAll: [
							false,
						],
					},
				},
				typeOptions: {
					minValue: 1,
					maxValue: 10,
				},
				default: 5,
				description: 'How many results to return.',
			},
			{
				displayName: 'Options',
				name: 'options',
				type: 'collection',
				placeholder: 'Add Option',
				default: {},
				displayOptions: {
					show: {
						resource: [
							'ticket',
						],
						operation: [
							'getAll',
						],
					},
				},
				options: [
					{
						displayName: 'Company ID',
						name: 'companyId',
						type: 'string',
						default: '',
					},
					{
						displayName: 'Include',
						name: 'include',
						type: 'multiOptions',
						options: [
							{
								name: 'Company',
								value: 'company',
							},
							{
								name: 'Description',
								value: 'description',
							},
							{
								name: 'Requester',
								value: 'requester',
							},
							{
								name: 'Stats',
								value: 'stats',
							},
						],
						default: [],
					},
					{
						displayName: 'Order',
						name: 'order',
						type: 'options',
						options: [
							{
								name: 'ASC',
								value: 'asc',
							},
							{
								name: 'DESC',
								value: 'desc',
							},
						],
						default: 'desc',
						description: 'Order sort attribute ascending or descending.',
					},
					{
						displayName: 'Order By',
						name: 'orderBy',
						type: 'options',
						options: [
							{
								name: 'Created At',
								value: 'createdAt',
							},
							{
								name: 'Due By',
								value: 'dueBy',
							},
							{
								name: 'Updated At',
								value: 'updatedAt',
							},
						],
						default: '',
						description: 'Sort collection by object attribute.',
					},
					{
						displayName: 'Requester Email',
						name: 'requesterEmail',
						type: 'string',
						default: '',
					},
					{
						displayName: 'Requester ID',
						name: 'requesterId',
						type: 'string',
						default: '',
					},
					{
						displayName: 'Updated Since',
						name: 'updatedSince',
						type: 'dateTime',
						default: '',
					},
				]
			},
			{
				displayName: 'Ticket ID',
				name: 'ticketId',
				type: 'string',
				required: true,
				displayOptions: {
					show: {
						resource: [
							'ticket',
						],
						operation: [
							'delete'
						]
					},
				},
				default: '',
				description: 'Ticket ID',
			},
		]
	};

	methods = {
		loadOptions: {
			// Get all the agents to display them to user so that he can
			// select them easily
			async getAgents(this: ILoadOptionsFunctions): Promise<INodePropertyOptions[]> {
				const returnData: INodePropertyOptions[] = [];
				const agents = await freshdeskApiRequest.call(this, 'GET', '/agents');
				for (const agent of agents) {
					const agentName = agent.contact.name;
					const agentId = agent.id;

					returnData.push({
						name: agentName,
						value: agentId,
					});
				}
				return returnData;
			},

			// Get all the groups to display them to user so that he can
			// select them easily
			async getGroups(this: ILoadOptionsFunctions): Promise<INodePropertyOptions[]> {
				const returnData: INodePropertyOptions[] = [];
				const groups = await freshdeskApiRequest.call(this, 'GET', '/groups');
				for (const group of groups) {
					const groupName = group.name;
					const groupId = group.id;

					returnData.push({
						name: groupName,
						value: groupId,
					});
				}
				return returnData;
			},

			// Get all the products to display them to user so that he can
			// select them easily
			async getProducts(this: ILoadOptionsFunctions): Promise<INodePropertyOptions[]> {
				const returnData: INodePropertyOptions[] = [];
				const products = await freshdeskApiRequest.call(this, 'GET', '/products');
				for (const product of products) {
					const productName = product.name;
					const productId = product.id;

					returnData.push({
						name: productName,
						value: productId,
					});
				}
				return returnData;
			},

			// Get all the companies to display them to user so that he can
			// select them easily
			async getCompanies(this: ILoadOptionsFunctions): Promise<INodePropertyOptions[]> {
				const returnData: INodePropertyOptions[] = [];
				const companies = await freshdeskApiRequest.call(this, 'GET', '/companies');
				for (const company of companies) {
					const companyName = company.name;
					const companyId = company.id;

					returnData.push({
						name: companyName,
						value: companyId,
					});
				}
				return returnData;
			},
		},
	};

	async execute(this: IExecuteFunctions): Promise<INodeExecutionData[][]> {
		const items = this.getInputData();
		const returnData: IDataObject[] = [];
		let responseData;
		const qs: IDataObject = {};
		const resource = this.getNodeParameter('resource', 0) as string;
		const operation = this.getNodeParameter('operation', 0) as string;
		for (let i = 0; i < items.length; i++) {
			if (resource === 'ticket') {
				//https://developers.freshdesk.com/api/#create_ticket
				if (operation === 'create') {
					const requester = this.getNodeParameter('requester', i) as string;
					const value = this.getNodeParameter('requesterIdentificationValue', i) as string;
					const status = this.getNodeParameter('status', i) as string;
					const priority = this.getNodeParameter('priority', i) as string;
					const source = this.getNodeParameter('source', i) as string;
					const options = this.getNodeParameter('options', i) as IDataObject;
					//const jsonActive = this.getNodeParameter('jsonParameters') as boolean;
					const body: ICreateTicketBody = {
						// @ts-ignore
						status: Status[capitalize(status)],
						// @ts-ignore
						priority: Priority[capitalize(priority)],
						// @ts-ignore
						source: Source[capitalize(source)]
					};

					if (requester === 'requesterId') {
						// @ts-ignore
						if (isNaN(value)) {
							throw new Error('Requester Id must be a number');
						}
						body.requester_id = parseInt(value, 10);
					} else if (requester === 'email') {
						body.email = value;
					} else if (requester === 'facebookId') {
						body.facebook_id = value;
					} else if (requester === 'phone') {
						body.phone = value;
					} else if (requester === 'twitterId') {
						body.twitter_id = value;
					} else if (requester === 'uniqueExternalId') {
						body.unique_external_id = value;
					}

					// if (!jsonActive) {
					// 	const customFieldsUi = this.getNodeParameter('customFieldsUi') as IDataObject;
					// 	if (Object.keys(customFieldsUi).length > 0) {
					// 		const aux: IDataObject = {};
					// 		// @ts-ignore
					// 		customFieldsUi.customFieldsValues.forEach( o => {
					// 			aux[`${o.key}`] = o.value;
					// 			return aux;
					// 		});
					// 		body.custom_fields = aux;
					// } else {
					// 	body.custom_fields = validateJSON(this.getNodeParameter('customFielsJson') as string);
					// }

					if (options.name) {
						body.name = options.name as string;
					}
					if (options.subject) {
						body.subject = options.subject as string;
					} else {
						body.subject = 'null';
					}
					if (options.type) {
						body.type = options.type as string;
					}
					if (options.description) {
						body.description = options.description as string;
					} else {
						body.description = 'null';
					}
					if (options.agent) {
						body.responder_id = options.agent as number;
					}
					if (options.company) {
						body.company_id = options.company as number;
					}
					if (options.product) {
						body.product_id = options.product as number;
					}
					if (options.group) {
						body.group_id = options.group as number;
					}
					if (options.frDueBy) {
						body.fr_due_by = options.frDueBy as string;
					}
					if (options.emailConfigId) {
						body.email_config_id = options.emailConfigId as number;
					}
					if (options.dueBy) {
						body.due_by = options.dueBy as string;
					}
					if (options.tags) {
						body.tags = (options.tags as string).split(',') as [string];
					}
					if (options.ccEmails) {
						body.cc_emails = (options.ccEmails as string).split(',') as [string];
					}
					responseData = await freshdeskApiRequest.call(this, 'POST', '/tickets', body);
				}
				//https://developers.freshdesk.com/api/#update_ticket
				if (operation === 'update') {
					const ticketId = this.getNodeParameter('ticketId', i) as string;
					const updateFields = this.getNodeParameter('updateFields', i) as IDataObject;
					const body: ICreateTicketBody = {};

					if (updateFields.requester) {
						const value = updateFields.requesterIdentificationValue as string;
						if (updateFields.requester === 'requesterId') {
							// @ts-ignore
							if (isNaN(parseInt(value, 10))) {
								throw new Error('Requester Id must be a number');
							}
							body.requester_id = parseInt(value as string, 10);
						} else if (updateFields.requester === 'email') {
							body.email = value as string;
						} else if (updateFields.requester === 'facebookId') {
							body.facebook_id = value as string;
						} else if (updateFields.requester === 'phone') {
							body.phone = value as string;
						} else if (updateFields.requester === 'twitterId') {
							body.twitter_id = value as string;
						} else if (updateFields.requester === 'uniqueExternalId') {
							body.unique_external_id = value as string;
						}
					}
					if (updateFields.status) {
						//@ts-ignore
						body.status = Status[capitalize(updateFields.status)];
					}
					if (updateFields.priority) {
						//@ts-ignore
						body.priority = Priority[capitalize(updateFields.priority)];
					}
					if (updateFields.source) {
						//@ts-ignore
						body.source = Source[capitalize(updateFields.source)];
					}
					if (updateFields.name) {
						body.name = updateFields.name as string;
					}
					if (updateFields.type) {
						body.type = updateFields.type as string;
					}
					if (updateFields.agent) {
						body.responder_id = updateFields.agent as number;
					}
					if (updateFields.company) {
						body.company_id = updateFields.company as number;
					}
					if (updateFields.product) {
						body.product_id = updateFields.product as number;
					}
					if (updateFields.group) {
						body.group_id = updateFields.group as number;
					}
					if (updateFields.frDueBy) {
						body.fr_due_by = updateFields.frDueBy as string;
					}
					if (updateFields.emailConfigId) {
						body.email_config_id = updateFields.emailConfigId as number;
					}
					if (updateFields.dueBy) {
						body.due_by = updateFields.dueBy as string;
					}
					if (updateFields.tags) {
						body.tags = (updateFields.tags as string).split(',') as [string];
					}
					if (updateFields.ccEmails) {
						body.cc_emails = (updateFields.ccEmails as string).split(',') as [string];
					}
					responseData = await freshdeskApiRequest.call(this, 'PUT', `/tickets/${ticketId}`, body);
				}
				//https://developers.freshdesk.com/api/#view_a_ticket
				if (operation === 'get') {
					const ticketId = this.getNodeParameter('ticketId', i) as string;
					responseData = await freshdeskApiRequest.call(this, 'GET', `/tickets/${ticketId}`);
				}
				//https://developers.freshdesk.com/api/#list_all_tickets
				if (operation === 'getAll') {
					const returnAll = this.getNodeParameter('returnAll', i) as boolean;
					const options = this.getNodeParameter('options', i) as IDataObject;
					if (options.requesterId) {
						qs.requester_id = options.requesterId as string;
					}
					if (options.requesterEmail) {
						qs.email = options.requesterEmail as string;
					}
					if (options.companyId) {
						qs.company_id = options.companyId as string;
					}
					if (options.updatedSince) {
						qs.updated_since = options.updatedSince as string;
					}
					if (options.orderBy) {
						qs.order_by = options.orderBy as string;
					}
					if (options.order) {
						qs.order_type = options.order as string;
					}
					if (options.include) {
						if ((options.include as string[]).length !== 0) {
							qs.include = (options.include as string[]).join(',');
						}
					}
					if (returnAll === true) {
						responseData = await freshdeskApiRequestAllItems.call(this, 'GET', '/tickets', {}, qs);
					} else {
						qs.per_page = this.getNodeParameter('limit', i) as number;
						responseData = await freshdeskApiRequest.call(this, 'GET', '/tickets', {}, qs);
					}
				}
				//https://developers.freshdesk.com/api/#delete_a_ticket
				if (operation === 'delete') {
					const ticketId = this.getNodeParameter('ticketId', i) as string;
					responseData = await freshdeskApiRequest.call(this, 'DELETE', `/tickets/${ticketId}`);
				}
			}
			if (Array.isArray(responseData)) {
				returnData.push.apply(returnData, responseData as IDataObject[]);
			} else {
				if (responseData === undefined) {
					responseData = { json: {
						success: true,
					} };
				}

				returnData.push(responseData as IDataObject);
			}
		}
		return [this.helpers.returnJsonArray(returnData)];
	}
}