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snipe-it/.github/ISSUE_TEMPLATE.md

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Expected Behavior (or desired behavior if a feature request)

(what you expect to happen goes here)

Actual Behavior

(what actually happens goes here)

Please confirm you have done the following before posting your bug report:

Provide answers to these questions:

  • Is this a fresh install or an upgrade?
  • Version of Snipe-IT you're running
  • Version of PHP you're running
  • Version of MySQL/MariaDB you're running
  • What OS and web server you're running Snipe-IT on
  • What method you used to install Snipe-IT (install.sh, manual installation, docker, etc)
  • WITH DEBUG TURNED ON, if you're getting an error in your browser, include that error
  • What specific Snipe-IT page you're on, and what specific element you're interacting with to trigger the error
  • If a stacktrace is provided in the error, include that too.
  • Any errors that appear in your browser's error console.
  • Confirm whether the error is reproducible on the demo: https://snipeitapp.com/demo.
  • Include any additional information you can find in storage/logs and your webserver's logs.
  • Include what you've done so far in the installation, and if you got any error messages along the way.
  • Indicate whether or not you've manually edited any data directly in the database

Please do not post an issue without answering the related questions above. If you have opened a different issue and already answered these questions, answer them again, once for every ticket. It will be next to impossible for us to help you.

https://snipe-it.readme.io/docs/getting-help