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snipe-it/.github/ISSUE_TEMPLATE/Bug_report.md
snipe ef7434b7ac Updated template
2020-11-09 19:11:18 -08:00

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Bug report Create a report to help us improve

Please confirm you have done the following before posting your bug report:

Describe the bug A clear and concise description of what the bug is.

To Reproduce Steps to reproduce the behavior:

  1. Go to '...'
  2. Click on '....'
  3. Scroll down to '....'
  4. See error

Expected behavior A clear and concise description of what you expected to happen.

Screenshots If applicable, add screenshots to help explain your problem.

Server (please complete the following information):

  • Snipe-IT Version
  • OS: [e.g. Ubuntu, CentOS]
  • Web Server: [e.g. Apache, IIS]
  • PHP Version

Desktop (please complete the following information):

  • OS: [e.g. iOS]
  • Browser [e.g. chrome, safari]
  • Version [e.g. 22]

Smartphone (please complete the following information):

  • Device: [e.g. iPhone6]
  • OS: [e.g. iOS8.1]
  • Browser [e.g. stock browser, safari]
  • Version [e.g. 22]

Error Messages

  • WITH DEBUG TURNED ON, if you're getting an error in your browser, include that error
  • If a stacktrace is provided in the error, include that too.
  • Any errors that appear in your browser's error console.
  • Confirm whether the error is reproducible on the demo: https://snipeitapp.com/demo.
  • Include any additional information you can find in storage/logs and your webserver's logs.
  • Include the output from php -m (this should display what modules you have enabled.)

Additional context

  • Is this a fresh install or an upgrade?
  • What OS and web server you're running Snipe-IT on
  • What method you used to install Snipe-IT (install.sh, manual installation, docker, etc)
  • Include what you've done so far in the installation, and if you got any error messages along the way.
  • Indicate whether or not you've manually edited any data directly in the database

Add any other context about the problem here.

Please do not post an issue without answering the related questions above. If you have opened a different issue and already answered these questions, answer them again, once for every ticket. It will be next to impossible for us to help you.